I have had occasion to use "Fix Auto" twice in the past. I have recently had to call on their services again. Nothing has changed. - Most helpful reception staff. If you want sound honest advice speak... See more
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See what reviewers are saying
I wasn’t going to write a review as u don’t like writing negative ones but as I have had 4 messages since telling me to leave one, here we are. The car repair is fab, all that needed done was the b... See more
Company replied
From taking my car to access the damage to the repair was very efficient, the staff were polite and was l told approximately how long the repair would take. Their courtesy car was excellent and simil... See more
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The repair process from start to finish was carried out efficiently, professionally, really quickly and in a friendly manner. I was kept informed at each stage, and when Michael learned I had been una... See more
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Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Crowther Road, NE38 0AQ, Tyne And Wear, United Kingdom
- 0191 417 2677
4.5
Excellent
108 reviews
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Top place very helpful and very good…
Top place very helpful and very good work
November 3, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Chris
We are happy to hear that we could be helpful and provide good work! Thank you for your positive feedback; we appreciate it.
Marc Madden - Bodyshop Manager
Excellent service from start to finish
Excellent service from start to finish, the repair was completed quicker than anticipated.
October 7, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi
We appreciate you taking the time to leave us a positive review! We're so glad to hear you received excellent service and a speedy repair.
Marc Madden, Bodyshop Manager
Highly recommend
From first Contact they liased with Manufacturer got vehicle booked in and came to my home to pick up.
Throughout the repair kept me informed upon return of my vehicle which had been valeted repair was first class well done Marc and the team.
October 14, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Mark
We're delighted to hear that the vehicle booking and repair process, including the communication and valet service, met your expectations. Thank you for your positive feedback; we really appreciate it.
Marc - Bodyshop Manager
Rip off
This was an insurance claim, so I had no choice about the repairer. My car had a few scrapes on the rear bumper and tyre after someone scraped it while parked up. Purely cosmetic.
It took this garage 22 days to repair it. Not one single update in the tim it was with them. The cost? Over FOUR THOUSAND POUNDS.
The workmanship looks good but the price is absolutely shocking - most likely ramped up because it was an insurance claim.
October 3, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Kelsey
We appreciate you taking the time to share your experience. We regret to hear about the extended repair time, the lack of communication, and the final cost. I can assure you everything cost wise is pre-agreed with the insurer via an independent inspection so costs are absolutely transparent we do not have control on the final say, however I agree it looks a costly repair after viewing the repair images so take your point and appreciate the angle
Marc -Bodyshop Manager
Took too long
I wasn’t going to write a review as u don’t like writing negative ones but as I have had 4 messages since telling me to leave one, here we are.
The car repair is fab, all that needed done was the bumper had to some off and then back on.
But this took a week, I was left without a car for 3 days longer than anticipated which was a nightmare as a single mum who doesn’t live near work or nursery.
September 9, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Rosie
We appreciate you sharing your feedback. We're glad the repair was satisfactory. We are sorry about the delay and the inconvenience it caused, especially given your circumstances. We'll review our processes to prevent this issue in the future.
We always want to learn and improve our services
Marc -Bodyshop Manager
Fix Auto UK
Friendly helpful staff
Friendly helpful staff. Good comms,
Highly reccomended, and thanks.
October 10, 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi John,
We're happy to hear that our team was helpful and communicative! Thank you for your recommendation; we appreciate your positive feedback.
Marc -Bodyshop Manager
Really good job done
Really good job done.
Team were polite and helpful, car was pick up from home (saving a long drive to Washington), car returned to home washed and looking great.
Will definitely use them again.
October 2, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Paul
We're happy to hear that you had such a positive experience! We appreciate your feedback regarding our team's politeness and helpfulness, as well as the convenient pickup and delivery service.
Marc -Bodyshop Manager
Great job no problems will use again…
Great job no problems will use again thank fix auto 10 out of 10
September 10, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Alan
We're happy to hear that everything went smoothly! Thank you for your perfect rating; we appreciate your business and feedback.
Marc - Bodyshop Manager
They helped me deal with the insurance…
They helped me deal with the insurance company with the estimates required and carried out the work at a suitable time fir myself.
September 22, 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi Neil,
We're happy to hear that we could assist you with the insurance estimates and complete the work at a convenient time. Thank you for your positive feedback!
Marc - Bodyshop Manager
Great service
Great service. Communicated throughout, picked the car up and delivered back to the door. Great job on the car- can’t even tell where the damage was
Highly recommend
September 3, 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi ,
We're happy to hear that you received great service! We appreciate your recommendation and are glad the car repair met your expectations with our communication and delivery.
Marc - Bodyshop Manager
Door damaged
Excellent repair to my car had new door on due to someone reversing into it. Looks perfect would recommend.
August 28, 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi Julie,
Thanks for taking the time to review us and thanks for the 5 stars !
Its very much appreciated
Marc - Bodyshop Manager
Deal with the Professionals
I have had occasion to use "Fix Auto" twice in the past. I have recently had to call on their services again. Nothing has changed. - Most helpful reception staff. If you want sound honest advice speak to Marc Madden or Michael Dawson both knowledgeable guys with many years' experiences, straight talking the best in the business. Quality work assured.
July 31, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi George
We appreciate you taking the time to share your continued positive experiences. Its always a pleasure to help and deal with customers such as yourself !
Many Thanks
Marc - Bodyshop Manager
Really accommodating to your logistical…
Really accommodating to your logistical needs, when organising pick ups and drop offs. Staff are super friendly and my car came back perfect. Thanks again!
July 17, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi,
We appreciate you taking the time to leave us a 5-star review! We're so glad to hear that we met your needs and that you were happy with our team and your car.
Marc -Bodyshop Manager
Car was sent to Fix Auto Uk via my…
Car was sent to Fix Auto Uk via my insurance company. Mix up over the collection day, minimal communication, I had to keep chasing for updates, requested the car back on the 3rd day to avoid it being kept over a weekend. No time for it to be cleaned/valeted. The repair was done, no problems since.
July 8, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Karen
We appreciate you taking the time to share your experience. We're sorry to hear about the issues with collection day, communication, and the car's return. We'll review your feedback to improve our service. We are, however, glad the repair itself was satisfactory.
Marc - Bodyshop Manager
Great service
My car was send here as an approved garage through my insurance, Mandy was great at keeping me up to date with the progress. The courtesy car service was also great, dropping off the car at my work and also bringing my car to me at work and collecting the courtesy car. If I needed work doing in the future outside of insurance I’d definitely go to them and also recommend to others.
July 1, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Helen,
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with the updates and the courtesy car service. We're also glad you would recommend us to others and consider us for future work.
Marc - Bodyshop Manager
The service was excellent
The service was excellent. Our van had had a bump and we were struggling to find a repairer, we popped in and the work was carried out quickly and to a high standard we couldn't ask for more. Mandy looked after the insurance side of it taking the stress of us and all staff were very welcoming and professional. I would highly recommend using Fix Auto Washington, they were spot on.
July 21, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Tracy
We're happy to hear that the repair to your van was carried out quickly and to a high standard. We appreciate your highlighting how our team looked after the insurance side of things, and that you found all staff welcoming and professional. Thank you for your recommendation.
Marc - Bodyshop Manager
This garage was amazing from start to…
This garage was amazing from start to finish.
They collected my car from my door, at my convenience too. The drivers also pointed out that my MOT was due, which I knew, and suggested why didn't I get them to do the MOT while in, which was a great idea.
I got a price a few days later , and they gave me a discount, which seal it for me.
The garage kept me up to date throughout and even dropped the car back off to my home when completed too, alonf with the MOT paperwork and invoice.
They even fully valeted my car and it was GLEAMING too.
Absolutely brilliant service through everyone I spoke to.
AMAZING!!!!
July 11, 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi Steve
We appreciate you sharing your experience. It's great to hear that you were pleased with our collection and MOT service. We're happy that you found our communication helpful and loved the valet. Thank you for your amazing feedback!
Will pass on to the team its very much appreciated
Marc
Bodyshop Manager
A first class repair centre have no…
A first class repair centre have no negative comments. Totally professional service from start to finish
June 30, 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi Kathleen
We appreciate you taking the time to leave us such a great review! We are so glad you were happy with our services and I will pass your lovely comments onto the team .
Thanks and take care
Marc
Bodyshop Manager
Professional
Professional, easy to deal with kept up to date with repairs
June 16, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Steven,
We're happy to hear that you found our service professional and easy to deal with. Thank you for your positive feedback on our communication, its always nice to get a pat on the back .
Marc
Bodyshop Manager
Good after care inspection
I was informed that after checking the repair, it was not quite up to the quality standard that he wanted, and he was going to rectify it.
May 27, 2025
Reply from Fix Auto UK - Fix Auto Washington
Mr Hardy,
We appreciate you bringing this to our attention. We are committed to ensuring our repairs meet the highest quality, and we're glad the issue is being addressed.
Fix Auto UK
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