Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... See more
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Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car ca... See more
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Mel is outstanding, and the support team is great too. Mel is the main reason for the high rating. The repair took an inordinate amount of time (waiting on the parts to arrive took 3 months) which was... See more
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After my car accident my car was collected very promptly by Fix Auto. Then l was away. When l returned, the customer advisor Mel was excellent at keeping me updated about progress and at answering all... See more
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Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
52 Iverson Road, NW6 2QX, West Hampstead, London, United Kingdom
- 0207 372 2222
4.7
Excellent
300 reviews
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communication poor
Requested a courtesy car and arranged a date to bring my car in. Was then told to bring it in earlier which I did but there was no courtesy car for me. Had to take my car back again. Waste of my time and petrol. Booked it back in for after my original date as there was no courtesy car until then. Handed my car in and collecting courtesy car took over 1.5 hours even though had booked a slot and no one in front of me. Repairs took 2 weeks to complete which was a very long time (9 working days) even though repair was minor and in one location. No communication from then until the call it was ready. Will say repairs are a good standard so therefore got 2 stars not one.
May 27, 2025
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Devra, we appreciate you taking the time to share your experience. We're sorry to hear about the issues with us not having the courtesy car available on your first appointment. On checking our system the reason for not having a car was due to the fact one of the cars coming back was delayed and the other car came back with an issue which had to be dealt with before we could give it out. We do apologise for the inconvenience this caused you. Regarding the second booking and the time taken to book your car in according to our system your car was booked on site at 12.30 a check in sheet was then carried out on your car before taking it through and bringing the courtesy car out which then a check sheet was carried out on the courtesy car which you signed for at 13.00. We do try to make this process as quick as possible and at the same time protect both us and the customer.
The main delay in repairs was due to a part being delayed and unfortunately was out of our control.
We also regret the lack of communication and realise that on this occasion we fell short as an update should have been done every 2 working days. We'll review our processes to improve our service. We're glad the repairs met a good standard. All of your comments we do appreciate and will be discussed with the team to enable us to improve our service. Have a great day from all the team at West Hampstead.
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Thambiah, we appreciate your positive review and are glad you were happy with our service. I will pass your comments onto the team. Have a great day from all the team at West Hampstead.
Very professional and friendly.
May 13, 2025
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Ryan, thankyou for taking the time to respond and we appreciate your kind words! I will pass your comments on to the team.
Have a great day from all the team at West Hampstead.
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Leung, we're thrilled to hear about your positive experience. We appreciate your kind words about our customer service and quick resolution. I will pass them on to the CSA team. Have a great day from all the team at West Hampstead.
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Hani, thank you for your kind words and 5-star rating! We're so glad to hear you were happy with our service. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
Great Service!
The process was quick and I was constantly kept updated. They also did a great job at the repairs itself and the workmanship was impressive. They even cleaned the car before returning it. Highly recommended!
Cannot comment on price as the repairs were being conducted as part of an insurance claim.
April 25, 2025
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Ruminderc, we're thrilled to hear about your positive experience! It's fantastic that you found the process efficient and were kept informed throughout. We strive to provide excellent service and are delighted that you were impressed with the quality of the repairs and the attention to detail in cleaning your car. We appreciate your kind words and recommendation! I will pass your comments on to the team. Have a great week from all the team at West Hampstead.
Job done no fuss no bother just how I…
Job done no fuss no bother just how I wanted and a lovely wash + mini valet too, thanks.
April 24, 2025
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Robert, we appreciate your kind words and are delighted to hear that you were happy with the service. We strive to provide a hassle-free experience for our customers, and we're glad that we were able to meet your expectations. I will pass your comments on to the team. Have a lovely weekend from all the team at West Hampstead.
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Jennifer, thank you for your kind words and 5-star rating. We are thrilled to hear that you had such a positive experience with our service. We strive to provide our customers with a seamless and enjoyable experience. I will pass your comments on to the team. Have a lovely weekend from all the team at West Hampstead.
Excellent service
Polite, considerate service and first point of contact was excellent. My car came back brand new! The team are professional and I would highly recommend them.
April 24, 2025
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Nooshin, thank you for your kind words! We're thrilled to hear you were pleased with our service and the quality of the repair. We strive to provide a positive experience for all our customers, and we appreciate your recommendation. I will pass your comments on to the team. Have a great weekend from all the team at West Hampstead.
The whole experience was excellent
The whole experience was excellent the reception staff were very helpful and dealt with everything in a very friendly but professional way.
April 9, 2025
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Mary, thank you for your kind words and 5-star review. We're delighted to hear you had a positive experience and that our reception staff provided excellent service. We appreciate your feedback and are glad you found them friendly and professional. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
Really good company
Really good company. Everyone working together. Kept you up to date on everything.
Staff were so kind and helpful.
April 8, 2025
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Mary, thank you for your kind words and 5-star review. We're so happy to hear that you had a positive experience. We appreciate your feedback and are glad you were kept informed throughout the process. We strive to provide excellent customer service and are pleased that our team met your expectations. Have a great day from all the team at West Hampstead.
Very happy with the work done
March 27, 2025
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Michael, we're so glad to hear you're happy with the work done. We appreciate your positive feedback and strive to provide the best possible service. Have a great weekend from all the team at West Hampstead.
Fast, Clear and Reliable
Repairs to my vehicle were completed within 2 weeks of an accident and returned promptly. Reception staff were very helpful and clear in estimation times of return and easy collection was arranged. Vehicle was returned with the relevent fixes and was thoroughly cleaned.
March 27, 2025
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Fletcher, thank you for your kind words and 5-star rating! We're delighted to hear that you were pleased with the speed and quality of the repairs, as well as the helpfulness of our reception staff. We strive to make the repair process as smooth and convenient as possible for our customers. I will pass your comments on to the team. Have a great week from all the team at West Hampstead.
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Nasreen, thank you for your kind words. We are delighted to hear you found our staff lovely, polite and helpful. We appreciate your feedback and are glad you were happy with the professional and quick service you received. I will pass your comments on to the team. Have a great weekend from all the team at West Hampstead.
The staff behind the counter the guy…
The staff behind the counter the guy who estimated the job the guy who handed
Over the hire car
The guys who repaired my pride and joy
In fact every one who made my night Mare go away
Thank you so much
Graham wildman
March 13, 2025
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Graham, we are so pleased to hear that you had a positive experience with our team. It sounds like everyone went above and beyond to make your experience as smooth as possible. We appreciate your kind words and will share your feedback with the team. Have a great weekend from all the team at West Hampstead.
I took my car to fix auto west…
I took my car to fix auto west Hampstead for paintwork and panel repairs as my insurance recommend it to me, and I am beyond disappointed with the results. The quality of work was subpar—uneven paint, visible streaks, and poorly aligned panels. It’s clear that little attention to detail was given, and the finish looks nothing like what was promised.
Not only was the work below standard, but the customer service was also lacking. When I raised my concerns, they were dismissive and unwilling to take responsibility. I expected a professional job, but instead, I now have to pay someone else to fix their mistakes.
I would not recommend this shop to anyone looking for quality repairs. Save yourself the hassle and take your car elsewhere!
March 10, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto West Hampstead
Thank you for taking the time to review our services, we’re struggling to link your review to a repair we’ve completed so please reach out to us so we’re able to assist further if needed.
If I could give this place zero stars
If I could give this place zero stars, I would. My insurance recommends this garbage garage to take my car for repairs, and what I got back was an absolute disaster. Car was with them for ten day and when it came back!!!! The work was sloppy, the paint didn’t match and not even one panel was realigned correctly. Sent the car back to them, the car came back again after 4 days and even then they didn’t rectify the issues that I raised with them, I now have warning lights on my dash saying side light failure and also my gearbox is now making very unusual noises when holding the brake. I called again to complain but they completely ignored my concerns and said they were z a going to get one of the managers to call me back but haven’t heard from them since. Tried calling them again myself but calls were ignored. They are dismissive, and completely unwilling to fix their mistakes.
It’s clear they don’t take pride in their work or care about their customers. I wasted my time and money here, and now I have to go somewhere else to fix the mess they made. Do yourself a favor and go anywhere but here!
March 11, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto West Hampstead
Thank you for taking the time to review our services, we’re struggling to link your review to a repair we’ve completed so please reach out to us so we’re able to assist further if needed.
Everyone was very welcoming polite and…
Everyone was very welcoming polite and efficient.
March 7, 2025
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Ashitey, we're delighted to hear you had a positive experience. We appreciate your kind words about our team's welcoming, polite, and efficient service and will pass on to the team. Have a great day from all the team at West Hampstead.
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Francesca, we appreciate you taking the time to leave a review. We're glad to hear that you were satisfied with the quick service and the quality of work. I will pass your comments on to the team. Have a great weekend from all the team at West Hampstead.
Very good experience with Fix Auto
Very good experience with Fix Auto. My car was repaired earlier than the estimated time. Happy with the quality of the repair and clean state in which it was returned. Very friendly and courteous team -- special thanks to Maurice for his help and clear communication.
March 5, 2025
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Leyla, thank you for your kind words and 5-star review. We're thrilled to hear you were happy with the quality of the repair and the friendly service you received. We appreciate your feedback and are glad you had a positive experience. I will pass your comments on to Maurice and the rest of the team.
Have a great weekend from all the team at West Hampstead.
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