A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My girlfriends and I had the best day of dancing, the DJ’s Artful Dodger etc were brilliant, only left the dance floor to hydrate. Best way to get your dance on in a safe enjoyable environment and be... See more
Company replied
I had to ask for a refund as an up and coming event was postponed till next year. They responded straightaway and were able to give me a full refund which was received within a few days. I have found... See more
Company replied
1. Easy to purchase tickets, they don’t make you create an account which I appreciate 2. Team was helpful when I lost my ticket, I emailed them my proof of payment and they replied with my tic... See more
Company replied
Company details
Written by the company
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Contact info
Cameo House, 11 Bear Street, WC2H 7AS, London, United Kingdom
- 020 3700 0610
- team@fixr.co
- fixr.co
4.5
Excellent
644 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responded so quickly and were lovely to…
Responded so quickly and were lovely to chat to. Shoutout to Amelia!!
February 17, 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for the review! We are so pleased to hear the team responded quickly and was lovely to chat with.
It is great to know you had such a positive experience. We will be sure to pass your kind words along to the team!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi there,
Thank you for the review! We appreciate the high recommendation.
It is wonderful to know you had such a positive experience with our customer service team.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Amelia
Amelia, the support assistant is very helpful as an organiser of events.
February 14, 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for the review! We are so pleased to hear that our support was helpful for you as an event organiser.
It is great to know the team provided the assistance you needed. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great after service
Great service assisting in resending my tickets as I had provided a wrong email address complete my fault service was excellent
February 17, 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for the review! We are so glad we could help get your tickets resent to the correct address.
It is great to know the service was excellent even when mistakes happen. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great customer service
Great customer service. I lost my ticket to Womad 2026 and emailed the team at FIXR. They got on to it straight away and I had a reply email in a couple of hours with a replacement ticket.
February 17, 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for the review! We are so glad we could help you recover your ticket for Womad 2026.
It is great to know the team responded so quickly to get your replacement ticket sent over. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi there,
Thank you for the review! We are thrilled to hear you're enjoying the app and finding the accessibility and prices to be great.
It is wonderful to know our discounts are hitting the mark. We appreciate the positive feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Super customer service making a ticket correction
I made a mistake booking tickets for the wrong venue on the wrong date. Hayley-Ann was so helpful when I called asking if I could swap the tickets I purchased for those that I meant to purchase. The whole experience makes me completely comfortable booking tickets through Fixr.
February 6, 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for the review! We are so glad to hear that we could help you correct your booking mistake quickly.
It is great to know the service made you feel completely comfortable booking through our platform.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Bought a ticket for a networking event…
Bought a ticket for a networking event only to find out there was no such event. I paid R80 for that ticket and would like a refund. I am really annoyed and disappointed because I was looking forward to this event
February 5, 2026
Unprompted review
Great Customer Service
The phone was answered really quickly and sorted out my issue with no problems !! Thank you Amelia !!
February 3, 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for the review! We are so pleased to hear your call was answered quickly and that your issue was sorted out with no problems.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Maximum Efficiency
My query was dealt with quickly, efficiently and kindly, couldn’t ask for better service. Highly recommend, thanks Amelia for your time and help!
February 3, 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for the review! We are so pleased your query was handled quickly and kindly.
It’s great to know the service met your needs perfectly. We will pass your thanks to the team and appreciate the high recommendation!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Good service
1. Easy to purchase tickets, they don’t make you create an account which I appreciate
2. Team was helpful when I lost my ticket, I emailed them my proof of payment and they replied with my ticket copy within 2 business days.
Have not been to the event yet though. This review is based on purchasing experience and their customer support.
Increased likelihood of checking out more of their future events due to the ease and support.
February 4, 2026
Unprompted review
Reply from FIXR
Hi Aqila,
Thank you for your review! We are so pleased to hear that you enjoyed our easy purchase process and that you appreciated not having to create an account.
We're also glad our team could assist with your lost ticket so quickly. We strive to provide that level of support to make things as stress-free as possible, and we're thrilled to hear it’s encouraged you to check out more of our future events!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I asked for help on tickets and it was…
I asked for help on tickets and it was quickly fixed by one of the team, was really helpful
January 29, 2026
Unprompted review
Reply from FIXR
Hi Sam,
Thank you for your review! We are so glad to hear that our team was able to provide really helpful support.
Getting things quickly fixed for our customers is always our goal, and we appreciate you taking the time to share your positive experience!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Tickets for the wrong date after a…
Tickets for the wrong date after a phone call and email they put our mind ease by confirming that we had the correct date quick replies to emails which was great
January 30, 2026
Unprompted review
Reply from FIXR
Hi Lynn,
Thank you for your review! We are so glad we could put your mind at ease and confirm the correct details for you.
We understand that date mix-ups can be worrying, so we're happy our team could provide quick replies to get it sorted. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy to but tickets BUT AT ALL COSTS DO…
Easy to but tickets BUT AT ALL COSTS DO NOT SIGN UP FOR THE REDUCTION OFFERED AFTER PURCHASE. THIS IS A SCAM AND WILL COST YOU A MONTHLY SUBSCRIPTION WITHOUT YOUR CLEAR CONSENT.
January 29, 2026
Unprompted review
Great Support
Had a slight issue setting up my event, but when I emailed the support team, they helped me solve the problem in literally 5 minutes!
January 29, 2026
Unprompted review
Reply from FIXR
Hi Deborah,
Thank you for your review! We are so glad to hear that our team was able to jump in and get your event setup back on track.
Resolving issues in literally 5 minutes is exactly the kind of support we strive for. We appreciate the feedback and wish you the best of luck with your event!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Made my life easy!
Well I would definitely book this way again for a fab day out they were so helpful with a couple of things a needed to change & made me feel like it was no trouble at all !
January 28, 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We are so happy to hear that we could help make your booking process smooth and stress-free.
It’s our pleasure to assist with any changes you need, and we're glad you felt well looked after. We look forward to helping you with your next fab day out!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I got a bit confused with how I…
I got a bit confused with how I accessed my tickets and contacted FIXR for help. The next day Amelia replied with an email with my tickets attached
January 28, 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We are so glad we could help clarify things for you.
We're happy to hear that our team was able to get back to you the next day with your tickets attached. We appreciate your feedback and are glad we could get this resolved!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The team gets back to emails really quickly
I bought a ticket, and the transaction went through but I didn’t receive the ticket l. I emailed team fixr, and they got back to me within the hour and sent my ticket straight to me.
January 27, 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We are so glad we could help you get your ticket sorted.
We're happy to hear that our team was able to get back to you within the hour to resolve this. We appreciate your feedback and are glad you had a positive experience!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great customer service
Great customer service. I was unsure of where my tickets went. But the team helped me locate them immediately. Quick and helpful!
January 26, 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We are so pleased to hear that our team was able to help you locate your tickets immediately.
It’s great to know you found the support quick and helpful, and we appreciate you sharing your experience with us!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Disappointing experience
I had purchased tickets through this entity and needed to reschedule. I was informed that that would be fine, but they never got back to me to actually reschedule and the event is no longer performing. I’ve followed up and was told that they would work with getting a refund. I’ve been communicating with someone since December 26 and since January 6th have gotten any further response. Would have to say the reviews were misleading that this company gets back to you in a timely fashion as that is definitely not the case for me. I will reconsider ever booking with this company again. They don’t follow their own process and mislead customers.
January 6, 2026
Unprompted review
Reply from FIXR
Hi Brandie,
Thank you for your feedback, and we sincerely apologize for the delay and frustration this has caused.
We have looked into this with our internal team and can see we have been attempting to contact the Event Organiser regarding your request. We will chase this up immediately and get back to you with an update as soon as possible.
If you need anything else in the meantime, don't hesitate to reach out!
Best Regards,
Team FIXR
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