Absolutely wonderful experience! The communication was excellent from start to finish. The pendant arrived very quickly and was beautifully packaged. I was also pleasantly surprised to find a polish... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... See more
Company replied
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... See more
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... See more
Company replied
Company details
Written by the company
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Contact info
19 Holborn , EC1N 2JS, London, United Kingdom
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4.5
Excellent
808 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perect in every way!
Great value on your initial offer. Wonderful packaging and immediate shipping. Just perfect. A wonderful gift
Thank you!
January 8, 2025
So easy to find what I wanted really…
So easy to find what I wanted really good quality and came so fast definitely will order again
January 6, 2025
Very quickly dealt with parcel delivery…
Very quickly dealt with parcel delivery in time.
January 2, 2025
Amazing product and service
Amazing product and service. I wil be visiting your website again xxx
January 2, 2025
Amazing communication
Amazing communication, kind and friendly and problem solved thank you so much Lucy you was amazing
January 2, 2025
Waste of time and money
Allowed me to purchase an item that was sold out, 12 days later I'm still waiting for a refund. Shouldn't allow people to purchase items if they've sold out. Waste of time and money.
January 4, 2025
Unprompted review
Reply from FJewellery
Hello Jack
We appreciate that it is annoying that your item had just been sold in one of our shops, when you placed your order on the website. We are working towards instant live updates on the website.
As per the message on the website, any orders received on/after 24th December would be posted on 3rd January when our offices re-opened after the Christmas break. We emailed you and processed your refund on 3rd when we re-opened. If you have not received the refund please contact your bank, as it is processed at our end.
All the best
Team FJ
Reply from FJewellery
Hi Shanice
Apologies for the quality of the item. Our packages are checked by two members of staff so a scratched item should clearly not have been sent to you.
We do include a contact card in the delivery box so if there any problems with the order its best to contact us directly. If we don't know about the issue we cannot help to rectify it.
We have refunded the item for you.
Team FJ
What is the size of the pendant?
December 27, 2024
Unprompted review
Great service
Great service, received recorded within three days. Nicely presented in a lovely gift box and bag. So pleased with our purchase and would certainly be happy to order from them again.
December 16, 2024
Very nice !!!!
December 12, 2024
Excellent presentation
Online ordering and finding what I wanted was easy, delivery was reasonable although tracking could be better.
The items arrived well packed and outstandingly well presented, a gift bag a beautiful case and a little bag for smaller items. If you're buying as a present it will look amazing.
December 16, 2024
DO NOT BUY EARINGS FROM THIS…
** DO NOT BUY EARINGS FROM THIS COMPANY**
I bought 3 pairs of earrings from this company for Christmas and for a 60th birthday present. The total amount I paid was £116.
The recipient of the 60th birthday present gave them back to me. The silver on the post, that goes through the ear, had come off and it gave her a swollen, tender ear. She had worn it for a total of 5 days.
I contacted the company and sent photos but they refused to do anything about it.
I understand their hygiene policies and earrings are all "non-refundable". However, the item is defective. There is no coating on the post. After 2 emails and my last one asking the company to refer my complaint to management, I have heard nothing.
So I'm £116 down and due to give 2 pairs of earrings as Christmas presents, without being sure if they will have a similar reaction. I would look elsewhere if I was you.
December 16, 2024
Unprompted review
Fast delivery & No nonsense refund…
Fast delivery & No nonsense refund because I’m too crazy to check the measurements before purchasing 😂
Many thanks
December 2, 2024
I'm so happy with what I ordered
I'm so happy with what I ordered. It looks great, I arrived so quickly, and the box it comes in is beautiful.
December 16, 2024
Thanks to Melisa and Andrani for…
Thanks to Melisa and Andrani for excellent customer service. The whole process was smooth as butter. Very helpful and friendly.
December 18, 2024
Unprompted review
Reply from FJewellery
Hi NightShift,
Thanks so much for popping into the Holborn store and good to hear that Melissa and Andranik were able to assist you so well.
We look forward to seeing you again soon.
Team FJ
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.