Absolutely wonderful experience! The communication was excellent from start to finish. The pendant arrived very quickly and was beautifully packaged. I was also pleasantly surprised to find a polish... See more
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Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... See more
Company replied
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... See more
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... See more
Company replied
Company details
Written by the company
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Contact info
19 Holborn , EC1N 2JS, London, United Kingdom
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4.5
Excellent
808 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Very well made piece of jewellery
Very well made piece of jewellery. Top quality design and style. Solid, with beautiful diamonds on white gold.
September 23, 2024
Reply from FJewellery
Hi Gill
Thanks for the lovely review. It was a pleasure serving you. We hope you visit again soon.
All the best
Team FJ
Very good customer service sent my item…
Very good customer service sent my item back for an exchange and was very helpful and fast
September 23, 2024
Reply from FJewellery
Hi Charlie
Thank you for the review.
Sorry we weren't able to help you on this occasion but we hope to see you shopping with us again soon.
Thanks
The Team at FJ
Reply from FJewellery
Dear Flavia,
Thank you so much for your wonderful feedback! We're truly grateful for your trust and appreciate your kind words.
It’s our goal to always provide the best service and quality, and hearing this means a lot to us. Looking forward to serving you again!
Amazing quality happy with the piece I…
Amazing quality happy with the piece I purchased great quality for what I paid for extremely pleased also customer care was extremely professional and caring
September 19, 2024
Reply from FJewellery
Hi Cg,
It was a pleasure having you shop with us, and we're delighted you are pleased with your purchase and the FJ service.
It means a lot to a small business to get such positive reviews,
Thank you for taking time out of your day to leave your review.
The FJ Team
Fast delivery, gift packaged, quality gold item.
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with weight of item included so you know exactly what you are paying for. This company is my go to for my grandchildren's gold.
September 27, 2024
Reply from FJewellery
Hi Jules
What a lovely review - thank you so much.
Yes, our new packaging is getting great feedback, thank you. The storage pouch and the polishing cloth especially.
We hope we can help you find many more pieces for your grandchildren.
Thank you for shopping with us.
I recommend this store.I recommend this store.
I recommend this store. I will definitely use their offer again. My wife is very happy with the gift.🤩
September 26, 2024
Reply from FJewellery
Hi Marek
So pleased your wife liked her present.
You have great taste!
Thank you for shopping with us.
Team FJ.
Reply from FJewellery
Hi Katrina
Thanks you so much for such a positive review.
We have some great new collections coming soon so keep an eye on your inbox!
Team FJ
Reply from FJewellery
Hello Kirstie,
Thank you for the review.
Your order was packed and dispatched the day it was received, and sent via Fedex with free delivery.
As you are aware, Fedex have shown that the package was delivered to your property at 1:20 pm on the 25th September.
You have emailed us to say 'this ain't arrived'' and that 'Fedex agree it has been lost' and we must refund you due to 'such bad service'.
The problem is that the Fedex status still says they successfully delivered the package to you.
As soon as Fedex confirm the package is lost we will of course refund you your purchase.
Thank you for fast delivery I love my…
Thank you for fast delivery I love my new pendant
Great service 👏
*****
September 23, 2024
Unprompted review
Reply from FJewellery
Hi Susan, it was lovely talking to you. Glad you liked the item, and thank you for your tip!
Reply from FJewellery
Thanks Martin, we're delighted your are so pleased with the piece. You have good taste!
Easy quick delivery, beautiful jewellery
Brillant packaging quick and easy to shop on line ,loverly jewellery and delivery is super quick ,which we all like 👍 iam a r
Returning customer and would definitely recommend fjewellery one happy customer 😀
September 9, 2024
Reply from FJewellery
Hi Sarah
Wow, thanks so much (we're blushing).
You are a delight to have as a customer. Thank you so much for your repeat business. We're always excited to see what you buy next.
Love from Team FJ
Best customer service
Best customer service I have ever experienced. Beautiful piece of jewellery. Highly recommended.
September 16, 2024
Unprompted review
Reply from FJewellery
Hi Irma
That's such a lovely review, thank you so much.
You chose a great piece, and we're glad we could help.
Team FJ
Quick delivery nicely presented very…
Quick delivery nicely presented very good quality earnings
September 4, 2024
Reply from FJewellery
Hi David
Thanks for the 5 star review. It was a pleasure serving you.
Enjoy the earrings.
Team FJ
Really pleased with the product bought…
Really pleased with the product bought , this bracelet came in a nice presentation box.
Perfect present
September 9, 2024
Reply from FJewellery
Hi Suzanne
You chose a great bracelet, glad you like it.
Reviews like this mean so much to our team, thank you.
Team FJ
Great communication regarding delivery
Great communication regarding delivery.
The delivery company delayed and it was reassuring to note that the seller was tracking my order.
September 11, 2024
Reply from FJewellery
Hi Babs
Thank you for being so patient!
We have recently moved to a new delivery company so hopefully no more delays.
Thanks again for shopping with us.
Team FJ
Won't accept returns
I bought some earrings from here, when they came they were too small. I asked to return them and they wouldn't take them. I haven't even opened the packaging. just the box to look at them. Very annoyed seeing it s my first purchase with them what a waste of money. Now I'll have to go to a jewellers to try sell them to get probably a 3rd of my money back. Won't be ordering again.
September 10, 2024
Reply from FJewellery
Hi Benjamin, Not quite correct, we do accept returns BUT we do not accept returns on earrings due to hygiene concerns. It's a pretty commonplace policy in the jewellery business. The 'non-refundable' earrings policy is explained on the product page at the time of purchase. The £38 earrings you ordered are also clearly described with measurements and a model shot showing the size comparison. Apologies if you missed this.
Easy to order and quick delivery!
August 29, 2024
Reply from FJewellery
Hi Sandra
Thanks for the lovely review.
Yes, we offer free 24 hour delivery with all purchases (Monday to Friday).
Delighted you received the package on time and we look forward to helping you again soon.
Team FJ.
Excellent service
Excellent service, item received on time and as beautiful as I had hoped.
September 6, 2024
Reply from FJewellery
Hi Gillian
Thank you so much for your positive review.
You picked a beautiful Singapore Chain. We're so glad you like it.
We look forward to helping you with your jewellery collection in the future.
Team FJ
My parcel got lost on delivery and they…
My parcel got lost on delivery and they went above and beyond helping and got me new pair earrings send straight out thank you
August 28, 2024
Reply from FJewellery
Hi Angela
Yes, sorry about that, due to sheer volume some packages inevitably do go missing, but contact us directly and we will do our best to resolve the issue quickly.
Hopefully we can find you a necklace to go with the earrings!
Team FJ
Beautiful product
Beautiful product, promptly delivered. Nicely presented packaging. Very pleased with my purchase experience.
September 3, 2024
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