Felicity J Lord - Estate and Lettings Agents Greenwich Reviews 

We offered on a house through FJL’s Greenwich branch, the agent dealing with us was Joe Ponan. He was really helpful all the way along and although this sale fell through because of our buyer being unable to proceed, if we were selling in future the communication we got from Joe would definitely make us consider FJL. Thanks Joe.

Do not rent or have your property managed through this company. They are beyond incompetent. I’m surprised they are still in business -let’s see what the ombudsman decides. I can’t begin to list all their failings, there are far too many. I think all the other reviews speak for themselves. Hands down the absolute worst letting agents I’ve ever had the misfortune to deal with.

I recently had the misfortune of dealing with this agency as a buyer, and I’m incredibly glad I wasn’t the one paying them a commission.

From start to finish, this transaction was made unnecessarily worse by the incompetence of this agency. I asked myself multiple times if mine was the first transaction they ever had, as it sure felt like it. While most agencies have sales progressors, they passively wait for conveyancing to happen (when they don’t make matters worse) and seem as surprised as everyone else that the transaction actually completed. Not sure how they make a living out of it.

They seemed to have no grasp of the actual progress or process. I was actually at some point told that asking them for updates after weeks of non progress was “ unfair on them as it was causing them a lot of stress”. I think they believe that their hefty commission is paid simply as a thank you for turning up for a viewing and opening the door and have yet to realise that they are meant to progress a sale as well.

In short: based on this experience, it seems any sale that goes through with this agency happens despite them, not thanks to them. I would advise any potential buyer or seller to think twice and do their homework first.

Do not trust these people. SCAM ALERT. Not as a landlord, not as a tenant you should rely on people who does not meet the contracted terms!
do not get surprised if ignored when contacting them or if they say something, while doing the complete opposite, even if its said in written..

Annette is our Property Manager and always really friendly, easy to speak with and helpful whenever we need her.

DeShauna has been great. has gone above and beyond to help me and my tenant. Acted with urgency has made sure I am informed of everything happening in background and has been very prompt and proactive on things. Deshauna is an asset to the team at felicity j lord blackheath.

I cannot comprehend my gratitude to Alex and the team at Felicity J Lord, Greenwich. They have all been outstanding throughout the whole sale process. The solicitor we outsourced was very poor in their communications with us, however Alex and the team continued to chase all parties involved in the sale and ensure the completion date was met. The team was very responsive with their emails and phone calls, answering any questions we might have, and pushing the sale through. If you are looking for a seamless process and a strong support network for selling a property then I would recommend the team at this branch. I can assure you, you will not be disappointed and the team will work tirelessly to ensure you are delivered with the best possible outcome.

Ayo was a pleasure to deal with! We had a few tricky things to sort but worked together to try find the best solution and with a few laughs along the way!
Made me day speak with him!

Josh was super efficient and helpful in my recent search for a rental property. I would not hesitate to recommend the service!
Thank you.
Carole

Although the house I rented was well presented, most of its functions were not working. This is not the fault of the agent, as they can only rent what was presented to them. During my tenancy, I was supported by Sherleen House, who was absolutely amazing from start to finish. I cannot fault her in any way. She did her very best while I was their tenant.

Excellent service from Ayo and the Felicity J Lord Greenwich Letting Team - as a landlord, I recommend Ayo for his professionalism and reliability throughout the letting process - he is great to deal with and if there are any points to resolve, he goes the extra mile

The sales team at FJLord Greenwich continue to provide excellent customer service on all levels, Mr Alexander Lawrence in particular. His professionalism and pure commitment is second to none. Mr Lawrence has been very communicative and responsive to all questions and queries, and has provided a remarkable service to date.
Thank you all at FJ Lord Greenwich, keep up the great work!

I would actually give 0 stars if I could. I was a landlord with their Greenwich branch. Once they had your money, they were not interested in your property. Tenants were allowed to get away with anything, but given you were paying huge management fees, they still would only get back to you when they needed something. If you needed something, they would drag their heels and required constant chasing. I had the misfortune to deal with both Lily and Annette, who were rude, disingenuous, and had a bad attitude in general.

And god forbid if you dared to complain. They would allegedly go through management who would inevitably find that they did nothing wrong.

At a time when everything is going against landlords, even good ones, these people just made it more difficult. Avoid at all costs! One of the worst agents I have ever dealt with!
Lily is very sarcastic and condescending full of empty promises. & full of lies to cover up her job.
She should be sacked and dismissed for fraudulent remarks. Never ever put your house on the market with them you will regret this for the rest of your lif. They lie to tenants and landlords
All they care about is commission.
Avoid Avoid Avoid Avoid avoid at all cost.

This branch should be avoided at all cost.I have never been treated with such contempt and the attitude of the long standing branch manager was off hand and downright rude.They are also indiscreet and have a problem with dealing with clients in a professional manner. UP DATE ... I continue to be treated with contempt and have now reached out to my MP who is housing minister for assistance on the way FJLord continue to behave . Something needs to be done about this industry which is full of snakes. I am now on the advice of a Met Policeman recording everything so that FJLord cannot continue to lie. Stay away from the Greenwich branch and the branch manager in particular who will do and say anything for his commission.I have asked for the CEO to look into this matter and he has shown no interest at all sending a patronising email saying they will look into it ....meaningless of course or I can go to the Property Ombudsman ... toothless and a total waste of time as they well know , oh and apparently the housing market is not recovering according to FJLord after the recent interest rate cut recently and the branch manager is , after an in house Micky mouse course more capable of valuing my property than a properly qualified surveyor .

We have recently let our property through fj Lord whom we have used for many years. We have dealt with many people over the years but have to say that on this occasion the service we received and the attendance to detail from Ayo Ayoola was outstanding !! He is always responsive to any question or query, deals with them promptly and is a valuable asset to fj Lord !!

How this agency has a high rating on Google I do not know. They are incompetent and unable to carry out the simplest of tasks. A complete and utter failure to provide even the most basic of services.
As a landlord, I employed FJLord’s management services and it has been a disaster. I cannot stress the incompetence of these people, and in particular, this office.
Hidden charges, over charges, damage to property, the list is endless. D not use.

Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in writing, resulting in a three-month fight for a full refund of our £500 holding deposit, which was eventually gained thanks to the perseverance of the Property Ombudsman.

Firstly they didn't progress our application or process any documents for over two weeks after we paid the deposit, and did not respond to calls or emails until we stated we would withdraw the application.

They then quoted a move-in date two weeks after the move-in date signed on the offer form, stating that the current tenants couldn't move out. This was then retracted when it was proven that this was against the offer submitted and accepted, as well as the advertisement of the flat which remained on RightMove.

The branch refused to refund the holding deposit, despite two clauses of the Tenancy Fees Act being applicable to our case. They also claimed that we misunderstood the legislation.

The refund was gained after the Property Ombudsman was contacted, however it took them two weeks to refund the money after they confirmed the decision. They claimed that they did not have my bank details, and requested my private data three times from different contacts within the company, raising significant GDPR concerns.

We had an awful experience and only got our money back after a lot of stress and lost time. We are just glad that we saw the problems early in the process and didn't get tied into a 12 month tenancy agreement.

I have been letting my flat in the Greenwich area through this branch for years. Sadly, the recent experience is very disappointing, to say the least.
1) for over four months, they did not refund fees after tenants moved out early, despite confirming it would be processed
2) they charged me with costs which contractually should be assigned to tenants (cleaning the flat)
3) They charged erroneous fees for new tenancy, refused to explain where they came from and did not refund the difference.
4) additionally, they informed me of non-payment of rent despite FJL receiving it, causing distress to tenants and myself.

I would just like give my experience About the service that I had with the agent Ayo he was totally amazing. He worked with me an my partner patiently and very. Truthfully I must say. That his work was amazingly done. Thank you him I get to enjoy a beautiful home for Christmas with my family.
Kind reguards. Juan Carlos,Rosemarie Maharajh an Daurys

avoid this place at all cost.
The agent called Ayo set up an appointment on Saturday morning a couple days before the viewing. I called an hour before the viewing on the day to confirm. The people in the office claimed they got in touch with him and confirmed. Then I travelled an hour to get there only to be informed that the apartment is not available anymore. this agency has serious issues with treating people with respect and I believe this has to do with the fact that I have an ethnic name so it was okay for them to treat me this way.