We are so appreciated for the service from Mr Charlie Saville and Mr Ridwana Al-Hoque they are so nice and kindly to answer all my questions and explain so clearly when we don’t something 👍👍👍👍
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See what reviewers are saying
Felicity J Lord is the worst letting agent ever. Their incompetent team are never in the office, don't answer their phones and ignore your emails, even when it's about something urgent such as a leaki... See more
Terrible property management as a tenant. Issues in the flat not resolved for almost a year, emails and phone calls routinely ignored, promises made with total lack of follow through. Totally incomp... See more
The Hackney branch is full of rude, ignorant, and non-contactable people. Multiple promises of dealing with my deposit, which has now resulted in me having to file a dispute to the TDS. They are very... See more
Company details
About Felicity J Lord - Estate and Lettings Agents Hackney
Information provided by various external sources
We’re on a mission to get you moved.
We have unique technology that gets your home hundreds more clicks, agents who listen and will negotiate hard on your behalf, and you don’t pay us a penny until we succeed.
Sell faster, smarter and for more: Think Felicity J Lord.
Get viewings, not just views
Flink is a unique technology that matches your home’s best features with things your buyers love, so they’re more likely to click, arrange a viewing and make an offer.
It’s not just local, it’s personal
Rather than concentrating on selling themselves, our agents focus on the reasons why you’re moving, so they understand how to help you best.
Big Benefits
Our size and reach means we can get you moved, smarter, faster and for more.
No sale, no fee
We don’t think you should pay a penny to someone to sell your home, unless they actually do. So we don’t charge you until we have.
Contact info
310 Mare Street, E8 1EJ, Hackney, London, United Kingdom
- 020 8986 2698
2.8
Average
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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In a world of bad estate agents these guys are the pits
Worst rental experience ever. They firstly gave us the wrong price for the property. Then Threatened to give it to someone else if we didn't pay the extra after agreeing to take it.
When we moved out they tried to get us to arrange and do all the viewings for them. They then withheld our deposit for 4 months. Honestly pathetic. Especially Faisal, but the entire Hackney central branch.
January 28, 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
WORST EXPERIENCE EVER
we were really happy with the house we found through FJL Hackney and we submitted the holding deposit as well as all references in a timely manner.
Once done the agency delayed sending our contract for more than a week telling us that the landlord had to just submit some extra document which was actually a lie.
We have been notified after 3 weeks of putting down our holding deposit and less than a month before we have to vacate our current house that the landlord CANCELLED our application because his daughter will move in instead? We were not offered any other option for the inconvenience caused! We are now left homeless! Never experienced something like this after we have already paid for the holding deposit almost a month prior!
Also we phoned the general manager to receive an email confirmation for the refund of our holding deposit and she was extremely rude and annoyed towards us for no reason since it’s a quite normal thing to ask for when you are let down and dropped out of a tenancy the way we were. Everyone we spoke to was highly unprofessional!
We have now been waiting for over 7 days for the return of our holding deposit and we still no words from the Hackney agency!!
January 19, 2022
Unprompted review
Reply from Felicity J Lord - Estate and Lettings Agents Hackney
Dear Elena,
Thank you for taking the time to leaving us some feedback. We take all reviews very seriously and would like to investigate your comments further. Please could you forward the full details to hackney.lettings@fjlord.co.uk. We are always looking for ways to improve and we appreciate your input. If you would be willing, we would like to have you contact our manager on 02089861782 to discuss ways we can manage and better serve you in the future.
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