Flabelus Reviews 375

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the product for its comfort, style, and wide selection of colors. Some find the shoes beautiful and well-made, often praising their design and how they feel like sneakers but look elegant. The delivery service is also frequently mentioned positively, with some customers receiving their orders quickly and reliably. However, some people were dissatisfied with the product's quality, noting issues like shoes losing their shape, visible glue traces, creased velvet, and poor stitching. There are also concerns about sizing, with many customers needing to size up multiple times. The minority of people were dissatisfied with customer service, citing unhelpful responses, difficulty receiving feedback, and a lack of support for delayed or missing orders. Delivery service also received negative feedback from some, with reports of long waiting times, untraceable packages, and incorrect items being sent.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the shoes as amazing,... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the shoes for being amazing,... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report significant issues, such as orders... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant dissatisfaction,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers experienced significant delays,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The only downside to ordering off flabelus is the insane cost of returns. €12 is so expensive, or €8 if you’re exchanging an item is a lot seeing as the shoes are quite expensive themselves. Seeing as... See more

Rated 3 out of 5 stars

Great when ordering but much improvement needed when returning. I purchased my shoes when there was a site wide sale. Upon creating my return online I popped into the store to drop off (as instructe... See more

Rated 3 out of 5 stars

I love the products but the return policy is a little complicated. Sales items can’t be refunded, we have to pay for postage, the website is not so good and it’s easier to buy your products from anot... See more

Rated 3 out of 5 stars

I’m very disappointed with my last two pairs. I own seven pairs of Flabelus and the last two pairs I purchased were quite tight. The soles are definitely smaller and there are visible traces of glue.... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

375 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Stunning shoes but Lucrecia comes small

I ordered the popular burgundy colour Lucrecia style in 41 which says it is a UK8 according to their size chart. However I found these so small, at least a whole size so I sent back to exchange. The exchange procedure was very easy and quick though and my new size 42 is now perfect! 42 says it is a size UK9 which I have never been in my life, so I can definitely say this style comes small for me. The 41 felt more like a UK7. Hope this helps someone out there!

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

I made a mistake with the order and…

I made a mistake with the order and asked to cancel 2 minutes after placed I was told I’m I have to wait until I get the shoes, had to wait 2 weeks or so then when I asked for refund I had to pay shipping and extra fees and then got my refund in store credit. I had 4 pairs from you but this incident made me sure I will never return

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Missing Paid Order

Missing Paid Order
I received my second order of a single pair of Flabelus Navy size 41 but failed to receive my first order of 3 pairs of Flabelus Yellow/ Black/ Navy. Could you follow up on this delayed delivery please?
Thank you
Jenny Macmillan
6 Bowman Terrace . Sunshine Beach
QLD 4567 Australia

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

I visited the store in Paris and…

I visited the store in Paris and everyone there was so nice and helpful. I love the shoes I purchased and I even bought a few more pairs after I returned home. They are so cute and comfortable and I love all the happy color combinations!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Love my shoes of which I ave several…

Love my shoes of which I ave several pairs and have bought several pairs as gifts. My only concern has been: my light colored velvet pair got wet when I was caught unexpectedly in the rain and the burgundy dye bled onto the velvet and could not be repaired. Another pairs sole separated and needed repair These things could probably be remedied. Otherwise I live in them

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

quality product

Initially, when I bought the first pair of ballerinas, I needed to change the size. The staff helped me via email and was very helpful. The change was made and I received the new product, one size larger. Now it is comfortable to wear with socks. The quality of your shoes is excellent and the fit is very comfortable. The appearance and the colors are also completely representative of the photos. Congratulations! I was very pleased and I will definitely buy again.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Comfortable and beutiful

I got a pair in February and felt in love, so I got a different model and color as they look great with any outfit and also got a pair for my mom, for Christmas.

October 23, 2025
Unprompted review
Rated 4 out of 5 stars

shoes damaged

Good morning,
I bought a pair of Wendy, but in two weeks they got damaged. I alredy try to send an email complaning, but the email adrees is not the correct one and I don't know to here I should send it. Could you so be kind and help with this.
Thanks

October 22, 2025
Unprompted review

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