Sunny is a great customer service person which is hard to find these days. As for the timing of getting my order the company failed in my opinion. I should have had it before Christmas instead of the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very unhappy with a product which was nothing like the picture represented. They worked with me to hopefully make it right!
Company replied
Molly was very helpful on an order that was wrong
Company replied
I had a great experience with Flairgifts! The items I ordered arrived in good condition and looked exactly as pictured. Their customer support team was also very helpful and kept me updated with my sh... See more
Company replied
3.4
Average
50 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Experience
They were very kind and helpful! Mia was a great communicator and extremely helpful! The products are very nice and make wonderful gifts! I am grateful for Mia, their help and kindness!
August 29, 2025
Unprompted review
Reply from Flairgifts
Dear Elisha
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They were wonderful with their customer…
They were wonderful with their customer service!
July 4, 2025
Unprompted review
Reply from Flairgifts
Dear Elisha
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Product not as described, received full refund
I am revising my review of Flairgifts. I bought an "Opulent Black Cat Statue with Gold Eyes", which didn't look at all like the product photos on the website. I contacted Olivia at Flairgifts and she arranged a full refund without my having to send the product back. She kept me fully informed and was very professional. So, disappointing not to get the product I'd hoped for, but a good experience in the end.
July 31, 2025
Unprompted review
Reply from Flairgifts
Dear Kirsten M
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: olivia@clientcare2025.com
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
Don’t Order - Horrible Experience
Horrible experience. Never received my order and was consistently given excuses for the delays. Eventually got a refund through PayPal but the company kept asking me to wait for the item instead of a refund. Do not order from this company!
June 24, 2025
Unprompted review
Reply from Flairgifts
Dear Marci
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
This company is a full on scam
This company is a full on scam. Took my money, claim to have shipped it already with the latest expected delivery date (has changed 4x) of 4/19/25 (today is 23'rd). They sent me a new tracking link that takes me to a scam site that requires a download on my computer, how sketchy is that?? Anyway, don't buy from these people. Even if you get what you ordered, they are out to scam most people out of their hard earned money.
April 23, 2025
Unprompted review
Reply from Flairgifts
Dear Sean
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
My previous Review above was February 5…
My previous Review above was February 5 today is April 9. I still haven’t received the cat bed. USPS shows it was delivered January 24 to a city and state but no street address. There’s no proof anywhere that it came to my house. It’s not on the camera, they won’t refund. They now want me to go to the post office and have them write a letter of confirmation that it was not received When they would not even know since the delivery driver never put a street address it could be anywhere in that city or state, but they don’t care from what I have found all over this company a scam. That cat bed was never delivered and a true victim Here is the cat.
April 9, 2025
Unprompted review
Reply from Flairgifts
Dear Rhonda
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Didn't get what I thought I was ordering
I originally saw a pretty ornament on Facebook and thought I had done my due diligence in researching the website. Unfortunately, I missed an important review. I ordered the ornament and immediately realized that my receipt came back from an international location. After a few days, I messaged the seller for shipping information and found out they were located in China. I asked that the order be canceled since it would not arrive in time for me to gift it. She said she could not cancel and it would ship after they made it. I responded and told her that wasn't acceptable and wanted the order canceled. She responded that it had already been shipped. 15 days later, I received the ornament and it is quite inferior. It looks like it was molded out of imitation aluminum and is not sturdy. In fact, if you give it a tug, it will bend. There is no way I will gift it. This company did not post up front where they were located and were only interested in getting their money. I will not purchase from them again.
December 1, 2024
Unprompted review
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