Flames Fireplaces Ltd Reviews 41

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We recently had a beautiful new fire fitted by Flames Fireplaces Ltd and we were very pleased with the overall experience. From start to finish the whole team were fantastic, from taking the ti... See more

Rated 5 out of 5 stars

Professional from first to last. It's our first log burner, so a little bit of trepidation about cost, mess, finish etc ~ needn't have bothered. Paul provided us with a detailed, affordable quote,... See more

Company replied

Rated 5 out of 5 stars

We received an excellent service from first walking into Flames Fireplaces Ltd. showroom to the final touches on completion of work. The team were all experienced, knowledgeable, courteous and patient... See more

Company replied

Rated 5 out of 5 stars

Ian was very helpful in Knowle showroom after looking at fireplaces and electric fires in other places. Came out to measure to get exact replacement for original surround and gas coal effect fire .... See more

Company replied

Company details

  1. Fireplace Store

Written by the company

Flames Fireplaces was founded in 1984 and begun trading from a a small showroom on Belwell Lane, Four Oaks in Sutton Coldfield. Flames offer one of the most comprehensive ranges of fires, fireplaces and domestic heating solutions to all.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

41 reviews

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Rated 5 out of 5 stars

Successful removal of a 50's open fire and back-boiler - very pleased

Our 50's house had a 70's York stone brick fireplace surround added to the original 50's open fireplace with obsolete and unused back-boiler. When the York stone surround had been added by the previous owner, the chimney breast had been made artificially wider by a concoction of wood and hardboard which had then been integrated into the Artex ceiling and coving. We did not want to end up completely remodelling the whole room.

Despite not knowing what they would find until they started to remove the old structures, the Flames Knowle team rose to the challenge, measuring the existing chimney breast, carefully removing the fake wooden structure, the old back-boiler fire, its surround and then carefully rebuilding the chimney breast in block and plaster to the same dimensions as the old one to avoid affecting the ceiling or the coving. They then installed the modern wood burner fire and added the new surround and hearth that we had selected.

The Flames team were happy to discuss what they found as they carried out the demolition work and the options for the rebuild, as well as explaining what they were doing at every stage. They sheeted up the furniture we could not move and even put plastic bags on the light fittings, then cleaned up all of the debris and even vacuumed the carpet. The quality of the work meant we were able to just paint the new plastered chimney breast, which we can't do with any of the other walls due to the existing poor plaster.

We are delighted with our new fire, which has completely transformed our sitting room yet is in keeping with the style of the house. Cannot recommend highly enough

September 21, 2019
Unprompted review
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Reply from Flames Fireplaces Ltd

Dear Mr. Smith, Thank you for your kind words, we enjoyed the challenge and are glad you are pleased with the final result.

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