FlashFix London Reviews 77

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I came in to get my iPhone screen fixed and Shahed was very professional and helped me straight away. He explained the different options and helped me pick it he best. Will definitely recommend

Rated 5 out of 5 stars

Recently replaced the battery of an old phone (Pixel 3 XL) and the service was amazing. Very professional, would recommend to anybody in the area as they can fix older phones contrary to main competit... See more

Rated 5 out of 5 stars

Didn't know the shop exists only a stone through distance from my office in Old Street. Impeccable service. I thought I had to let go my iPhone, however, to my surprise flashfix has done a tremendous... See more

Rated 1 out of 5 stars

I have bought two wireless headphones , on both occasion both headphones have been faulty, either one not working or the charging life not great at all even when charged for 12 hours. When approache... See more

Company details

  1. Mobile Phone Repair Shop
  2. Electronics Repair Shop

Information provided by various external sources

FlashFix offers an express repair service for SmartPhones, Tablets, Computers and gadgets. We stock wide range of new and used smartphones and accessories. All of our repairs are carried out by certified engineers, so you can rest assured your device is in safe hands | Competitive Price | Quality Parts with Lifetime Warranty | Pick & Drop Service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

77 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Very professional m used their services…

Very professional m used their services twice. Very prompt and gives warranty for their repairs. I changed my phone's battery which had an issue after 10 months which they changed without any fuss. Will definitely use their services again.

February 13, 2022
Unprompted review
Rated 1 out of 5 stars

Good luck seeing your money back

Please be cautious when dealing with this shop, you are unlikely to get your money back if you place an order with them. The owner runs a few of these shops, and each one of them has bad reviews. Please read as many people have had a frustrating experience, didn't get their money back, and just felt scammed by these guys. I can attest to this as I've had the same frustrating experience and have been threatened when I asked for my money back. Obviously I still didn't get my money back so the least I can do is to warn others.

December 10, 2021
Unprompted review
FlashFix London logo

Reply from FlashFix London

Hi Alex,

Thanks for your review.

Unfortunately, we can't find you in our customer list. Would you please be kind to provide us with your invoice / job / receipt to info@flashfix.london

Please also explain what you ordered. How much did you put down as a deposit?

We will look forward to your email.

Thanks

Rated 5 out of 5 stars

I am so happy with the work done by…

I am so happy with the work done by FlashFix-Old Street! Mehdi was friendly, fast and paid attention to the smallest detail. My phone looks like new again and for a very fair price. Thank you so much. I recommend highly.

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great service at Flashfix today

Great service at Flashfix today! Where in the Apple store they told me my phone could not be repaired, they actually fixed it at Flashfix and at a very reasonable price too; so happy!! I would recommend them 100%

May 31, 2021
Unprompted review
Rated 5 out of 5 stars

Very friendly and trustworthy

Very friendly and trustworthy - all done in 30 mins. It wasn’t quite the outcome I was hoping for but I was given an honest opinion and very kindly wasn’t even charged for the service.

April 6, 2021
Unprompted review
Rated 1 out of 5 stars

Awful customer service and lack of…

Awful customer service and lack of integrity towards their own T&C's

November 26, 2020
Unprompted review
FlashFix London logo

Reply from FlashFix London

Hi Adriana,

Are you our customer? because I can't see your name "Adriana Fernandez" in our customer list. Which service / product you bought from us? and when? do you have a job number? or Do you have receipt on your name from the shop? please provide us information, We will take it very seriously and solve your issue ASAP.

And which part of the T&C makes you unhappy?

I believe you already know, astroturfing is illegal in UK. Which prohibits "Falsely representing oneself as a consumer." They allow for up to two years in prison and unlimited fines for breaches.

Rated 1 out of 5 stars

Avoid at all cost - Spent £170, changed screen 3 times, phone not working now

I spent £170 to get a cracked screen fixed (pretty classic fix to be fair) they had to fix the screen on 3 occasions over the last 2 months.

They choose cheap screens from the 'market' to save money, it never worked, finger print did not work and tell you "it's ok you can se the face ID" and now they won't do anything or refund.

Avoid at all cost, you will end up paying so much and not even have your phone fixed!

Their reply doesn't show the truth and they even confirmed via email than the screen was faulty.

Here the answer only covers the explanation of 1 screen out of 3. Maybe you want to explain why the 2 others are also faulty and why you refuse to refund?

"Yes, You did book an appointment for warranty repair but you came with a broken screen (physically damaged), and you was saying, “It was not working and I just drop way to your shop, its happened just now” Now please explain, how do we repair it for free? We are more than happy to help you, repair your device with the for the cost price. We can’t be fairer than this."

November 20, 2020
Unprompted review
FlashFix London logo

Reply from FlashFix London

Hi Farah,
As you already know, FlashFix is using only OEM (Original Equipment Manufacturer) parts with lifetime warranty. Lifetime warranty covers all kind of functionality of the part, such as, screen sensibility, screen colour temperature etc. But it does not cover for any kind of physical damage or liquid damage.

Yes, You did book an appointment for warranty repair but you came with a broken screen (physically damaged), and you was saying, “It was not working and I just drop way to your shop, its happened just now” Now please explain, how do we repair it for free? We are more than happy to help you, repair your device with the for the cost price. We can’t be fairer than this.

NB. Warranty does not cover physical damage. It only covers if the replaced part stop working or develop a technical fault. Please check our terms and condition
https://www.flashfix.london/terms-and-conditions

Thanks

Rated 5 out of 5 stars

Really friendly customer service

Really friendly customer service, quick and efficient! Repaired a cracked phone screen for a really competitive price. Would highly recommend to anyone seeking fast, reliable, and well priced repairs.

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

Quick and super friendly

Went into store to just my battery replaced as it was depleted. Took just 20mins and they did a fully diagnostic too. Staff were really friends and price was reasonable compared to apple or other stores. Would consider bringing my MacBook here when I need the battery replaced too.

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

The best!

Had the best experience getting my phone fixed. Staffs are super friendly, very nice environment and atmosphere being in the shop. Staffs are very chatty and feel free to pop in anytime, they do offer affordable prices yet good in quality! This shop would be my only place to go if I have any problems with my phones! Highly recommended!

July 25, 2020
Unprompted review

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