FlashRug Reviews 106

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their beauty, durability, and high quality, often noting that the rugs are soft, stain-resistant, and machine-washable. Many people appreciate the custom options and how well the rugs fit into their homes, transforming spaces with vibrant colors and appealing designs. The delivery service is frequently highlighted as fast and efficient, with products arriving well-packaged and in perfect condition. Customer service is also often described as exceptional, with quick responses and helpful resolutions, even when issues like incorrect orders arise. However, some customers were dissatisfied with the quality and appearance of the rugs, citing issues such as inaccurate colors, cheap materials, and designs that did not match website photos. A few other people also felt that customer service was poor, experiencing unresponsiveness, lack of accountability for defective merchandise, and difficulties with returns or refunds. There were also instances where orders arrived with incorrect sizes or became damaged after washing, leading to frustration and disappointment.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality, style,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the durability,... See more

Order

Consumers find order experiences to be ambiguous, with some expressing satisfaction with their purchases,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a designer, I’m always looking for beautiful, durable rugs that ship quickly. FlashRug possesses all of those qualities. I ordered a rug very similar to the Jonathan Adler rug on Ruggable. I am thr... See more

Rated 5 out of 5 stars

I love working with Flash. As an artist, I am having a wonderful experience printing my art onto rugs. they come out so beautifully and professionally. The mock ups they send you really bring the visi... See more

Rated 5 out of 5 stars

I added the Olympus Rug from FlashRug to my home office and it completely changed the vibe. Love the feel. It’s soft, luxe-looking, stain-resistant, and machine-washable what more could you want? L... See more

Rated 5 out of 5 stars

Arrived as advertised on time. Rugs were nicely packaged and unfolded and increased very quickly. The binding and stitching is for Superior to most rugs you'll see in big box stores. The quality is ve... See more



Contact info

4.2

Great

TrustScore 4 out of 5

106 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Flashrug was a disappointment especially for large rug

I placed an order for 3 small rugs in Dashstein and 1 longer custom size. The custom size was not the width I ordered. Warning do not order 1/2 sizes, they will narrow it down to the lesser whole number. They offered that I pay $30 for a new one to be made. I had no choice. So I did but also ordered an 8x10 in the Dashstein. Wow. The longer narrow one is a bit different in color and material than the others. What was worse is that the 8x10 was the same print but just like the spread a picture out so it was blurred-it also was pinkish and the material was horrible. These rugs were for my kitchen and DR so they needed to match. My husband came home and told me I needed to flip it over because I was looking at the wrong side (back) of it. Wrong. He said this is gross. I had a hard time returning when it was their mistake. I had to pay for S&H to send back and was not credited for the rug itself until 4mos later. And that was with me constantly writing to them. Advice: The gray in the rug for the others do have a purplish hue so if you are looking for a true gray this is not for you. Do not order for example 2.5 ft because they will cut it to 2ft. This should be in their ordering instructions. Too bad because I would have ordered for our bedrooms. So far I have washed 2 smaller rugs 2x3 and they wash fine.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Custom Ruiz rug for kitchen

I purchased a custom 2'x7' Ruiz rug to use as a runner in my kitchen. I was surprised that it arrived so quickly. It's absolutely beautiful, laid flat, and is grippy enough that I do not need a rug pad underneath to keep it in place. I'm so excited to have a quality washable rug in my kitchen!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

perfect rug for busy space

I liked the look of the rug - right size, easy to clean. I loved it when I got it. I was concerned that it was folded in a box, but the folds came right out. It is very soft. It came much faster than I thought it would.
It probably is a bad idea to vacuum it with a heavy-duty vacuum as it might pull some of the top layer off. A regular vacuum is fine.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new rug !

I absolutely love my new runner rug !!! The quality is amazing and the customer service was impeccable. I would definitely not hesitate to order from flashrug in the future.

August 1, 2025
Unprompted review
Rated 2 out of 5 stars

Not quite right

The rug I ordered is lower quality than expected and the color is off from what the website showed. The return policy is prohibitive given that the product ships from Turkey, and the buyer is responsible for shipping the item back, which can cost more than it is worth.

August 3, 2025
Unprompted review
Rated 4 out of 5 stars

The rugs are beautiful and feel great on your feet

The rugs are beautiful and different from so many other websites. I am pleased with the transformation of the rooms I have put them in. I have not tried to wash them yet, but they are so light I believe my washer will be able to handle them easily. A great alternative to Amazon.
However, you cannot return your products, so shop carefully - that is why I gave 4 stars rather than 5. Customer service responded within a day.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the Rennes Area Rug in a 4…

I purchased the Rennes Area Rug in a 4 foot round. It is absolutely beautiful and looks great in my kitchen sink area. The delivery came very quickly and even came with a personalized note. The customer service has been fantastic and I will definitely be purchasing more rugs in the future.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recently got the Washington washable…

I recently got the Washington washable rug in the 6x9 size. It fits perfect in my home for the size and for the look. It looks beautifully vintage but the best part is that it's washable. It even washes well by spot treatment. I have to say that I've already had to try it out and it cleaned up beautifully. You can't even tell there was anything there. I would love to have a flash rug in every room of my home.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

PERFECTLY PLEASED!

Could not be more pleased with this rug. It’s perfect! Paid the slight more for a custom size. Needed it in our church nursery. It’s high quality, VERY nicely padded, yet lays out flat. Bright and beautiful colors. It came with a personalized card. Very nice touch. Will definitely order again.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful and soft rug – perfect for kids’ rooms!

I’m so happy with this rug from FlashRug! It’s incredibly soft, thick, and comfortable — perfect for my daughter to sit and play on. The design is absolutely adorable and adds a cheerful, cozy vibe to her room. I love how the colors match her decor and make the space feel warm and playful. It also feels very high-quality and easy to clean, which is important for a kid’s room. Highly recommend it to any parent looking to create a fun and safe space for their child!

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

Likely Scam

The EIN (61-2212175) listed on their website is non-existent per the IRS website. The phone number (862-238-9256) has an AI answer and then they play "I Can't Feel My Face" by The Weeknd on repeat for at least 30min.
The other numbers listed on their site in various places:
973-458-3284 is number that is no longer in service
302-273-0994 you can only leave a recorded message

May 15, 2025
Unprompted review
FlashRug logo

Reply from FlashRug

Dear K.T.,

We’d like to respectfully clarify a few important points:

We operate transparently, comply with all legal requirements, and are proud of the trust and satisfaction we've built with thousands of customers!

EIN Verification: The Employer Identification Number (EIN) 61-2212175 listed on our website is valid and officially registered under our U.S. business entity. We understand that the IRS online database may occasionally return no result due to formatting or search inconsistencies. However, we are more than willing to provide official IRS documentation verifying our EIN upon request.

Phone Number:
Our website lists only one active phone number, which is (862) 238-9256. Any other numbers mentioned in your review (such as 973-458-3284 or 302-273-0994) are not affiliated with our business and have never been listed on our official website or communication channels. The number we do use operates with an AI assistant to help route customer calls, and music may play during wait times we understand this may be inconvenient and are working to improve that experience.

We take all feedback seriously and are committed to providing a transparent and reliable service. Should you wish, we can promptly share our IRS EIN confirmation letter and assist you with any further questions or concerns.

Warm regards,
FLASHRUG Team

Rated 5 out of 5 stars

My experience was great

My experience was great! The rugs are excellent quality, made with durable materials and beautiful finishing. Delivery was fast, and the product was well-packaged. Keep up the great work

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my rugs from FlashRug!!

I absolutely loved my order from this company!! It was shipped super fast, and both of my rugs came in perfect condition. They are machine washable, yet still such a high quality! I was really pleasantly surprised. Super soft and patterns are beautiful. Would highly recommend to anyone!!

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Flashrug is a rockstar hit a few hiccups through the…

Though we hit a few hiccups through the way, these people are so kind, patient and honest. We received a rug that came in the incorrect size and they quickly rectified the problem. We received a full credit and were able to keep the incorrect rug as well as the replacement. Laura is a rock star and so is the company!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

We chose the Athos area rug in a 6’X9’…

We chose the Athos area rug in a 6’X9’ & a custom length runner rug, 2’X8’. Their rugs are machine washable & have a non slip base, so they stay in place! We are absolutely thrilled with how the rugs turned out in our home.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Neron Sun Rug

Ordered an amazing rug from them! Quality is on point and customer service is above and beyond! Will be ordering again soon, please give this company a try if you're looking for a great high quality rug for a great price!

March 31, 2025
Unprompted review

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