I bought (at full price) two THINStem folding stems (1.25) for my 2 Wallke X3 Pro e-bikes. They fit perfectly and are made of solid & joint welded material. Included detailed instructions are easy t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recent purchase of a used DF-6 folding mountain bike. Until now I have been riding 20" folders for touring. This bike fits in the same bag as my 20" so long as I put the front wheel on the wrong side... See more
Company replied
Love the quick release technology of these pedals and the build quality is top notch. Installation instructions could use some additional details, especially with with regards to which washer goes wh... See more
Company replied
Great Bike and Amazing Customer Service I spoke with the owner and he gave me the best recommendation and when I ordered and got the bike I was simply amazed. My next bike will be again from Flatbi... See more
Company replied
Company details
About Flatbike, Inc.
Written by the company
Full-size bikes are fun and easy to ride, but not so fun and easy to store and transport. Do you buy a bike rack for your car, driving around with the sensors covered and valuables outside your car---or is there a better way? When your bike is inside, how do you keep it conveniently accessible, yet out of the way?
This is what makes Flatbike so popular. Flatbike solves these problems, whether you already have a bike you like or are in the market for one that fits your life better.
Full-size folding bikes, including mountain bikes, hybrids, and gravel bikes, offer a quality riding experience. Then these bikes simply fold in half to fit conveniently in a car trunk, truck cab, RV cubbyhole, or below deck in a boat. Or, if you already have a bike that you love but it takes up too much space, a Flatten Your Bike kit can make your existing bike fold flat in seconds, fitting easily against walls in small apartments or garages.
Ultimately, these improvements make your bike more compatible with transportation and where you live. Put it all together, and you end up with bikes that are more accessible, more portable, and take you more places to ride and explore. It’s portable adventure!
This is what makes Flatbike so popular. Flatbike solves these problems, whether you already have a bike you like or are in the market for one that fits your life better.
Full-size folding bikes, including mountain bikes, hybrids, and gravel bikes, offer a quality riding experience. Then these bikes simply fold in half to fit conveniently in a car trunk, truck cab, RV cubbyhole, or below deck in a boat. Or, if you already have a bike that you love but it takes up too much space, a Flatten Your Bike kit can make your existing bike fold flat in seconds, fitting easily against walls in small apartments or garages.
Ultimately, these improvements make your bike more compatible with transportation and where you live. Put it all together, and you end up with bikes that are more accessible, more portable, and take you more places to ride and explore. It’s portable adventure!
Contact info
11626 Slater Ave NE Suite #9, 98034, Kirkland, United States
- 4259856219
- bob.forgrave@flatbike.com
- flatbike.com
4.7
Excellent
341 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On time Delivery
Received the Tannus tire inserts on time. Price was very good but now waiting for the tax and duty charges for delivery to Canada. Too bad for government intervention.
July 26, 2021
Reply from Flatbike, Inc.
Hi Brian,
Thanks for your positive feedback.
We're stoked that your order arrived on time and that you appreciated our competitive prices. While we, unfortunately, don't have control over stuff like taxes, we do our best to make sure our customers can afford our products without breaking the bank.
Looking forward to seeing you again.
Best wishes,
Bob
Great communication and assistance…
Great communication and assistance getting what I needed.
July 21, 2021
Reply from Flatbike, Inc.
Hi Marcus,
Thanks for this great feedback.
We are delighted you felt we delivered the awesome service all our customers can expect.
We look forward to your next visit.
All the best,
Bob
I have been irritated for years about…
I have been irritated for years about the difficulty between bike and car storage. While having a double car garage, we have two single doors, so there is little room for error in parking. My bike has large tires and a mirror on the end of the handlebars, and I can count on scratches on the right passenger side of the car when I hit the bike tire or mirror pulling in.
If I am successful missing the bike, then the side mirrors are in danger because I don't have self-folding mirrors. Sigh.
I was so happy finding this solution. It has given me another six inches of space and that has made all the difference. Five stars, thumbs up, hooray!!!
July 20, 2021
Reply from Flatbike, Inc.
Hi,
Thanks for the awesome review.
We love knowing we have been able to solve this problem with our space-saving solution.
We hope you'll come and see us again.
Take care,
Bob
Reply from Flatbike, Inc.
Hi Jonas,
Thank you for your positive feedback.
It's great to know that your order was dealt with efficiently.
We can't wait to see you again.
All the best,
Bob
I was on my 3rd flat on the back of my…
I was on my 3rd flat on the back of my ebike and called Flatbike to find out my options. They recommended Tannus Armour liner and had it installed three days ago. Now I’m anxious to see how well it protects tube/tire and how long I will go without another flat.
July 15, 2021
Reply from Flatbike, Inc.
Hi Robert,
Thanks for this great feedback.
We are pleased your experience met your expectations.
We look forward to seeing you again on many more occasions
Kind regards,
Bob
Bob and his team, Bob
Bob and his team, Bob, were awesome. They were very responsive and communicated to me clearly all the info that I wanted.
July 8, 2021
Reply from Flatbike, Inc.
Hi Eric,
Thanks for this great feedback.
Satisfied customers! Just what we love to know, cheers.
Can't wait to see you again.
All the best,
Bob
Bought a Thinstem from Flatbike and had…
Bought a Thinstem from Flatbike and had questions on the mount of spacers that I may need to get the same load/pressure on the stem. Technical advice received was free and right on the money!
Thanks!
July 7, 2021
Reply from Flatbike, Inc.
Hi Charles,
Thanks for this great feedback.
It's great to know we could help with all your questions; that's what we are here for!
We can't wait to see you again.
All the best,
Bob
These are great pedals
These are great pedals. The release works well and is very convenient. The customer service was helpful and the pedals came quickly. Many thanks!
July 6, 2021
Reply from Flatbike, Inc.
Thanks for this great feedback.
Our team will love knowing you appreciated them and it's great that delivery was so efficient!
We can't wait for your next visit.
All the best,
Bob
It was absolutely my pleasure!
It was absolutely my pleasure do business with you. At every opportunity I will suggest to others Flat Bike/Change Bike. The quality is exceptional, customer service is World Class. Support with YouTube videos are extraordinary with to the point explanations. It is indeed all good. Terrific experience!
June 30, 2021
Reply from Flatbike, Inc.
Hi Thomas,
Thanks for sharing your great feedback with us.
It's great to get your recommendation and to know that our team were there for you when needed.
We look forward to your next visit.
Take care,
Bob
I'm looking forward to it
I haven't received my bike yet, but I'm still willing to give FlatBike 5 stars. That's how good Bob Forgrave's customer service is. Despite the worldwide shortage, they work their magic to find solutions and send the bikes as quickly as possible. Keep up the good work, thumbs Up!
June 27, 2021
Reply from Flatbike, Inc.
Hi Marc,
Thanks for the great review, even before we could get your bike built!
We are glad to know that our pre-delivery service makes such a difference, and happy to report that your new bike is on its way, built as requested.
We hope to see you again soon.
All the best,
Bob
Good communication and fast shipping
June 15, 2021
Reply from Flatbike, Inc.
Hi Bret,
Thanks for sharing your great feedback with us.
Our team will love knowing you appreciated the service provided and it's great that delivery was so efficient!
We look forward to your next visit.
All the best,
Bob
Great experience
Better price than found elsewhere for the same great product. Tannus armour tire inserts are awesome. Shipping time was as promised. No issues at all. Great experience.
June 12, 2021
Reply from Flatbike, Inc.
Hi Jeremy,
Thanks for sharing your feedback with us.
Competitive prices, quality products and a fast reliable delivery service result in happy customers!
We hope to see you again.
Kind regards,
Bob
Really great service
Really great service! Ordered unusually sized Tannus Armour tyre inserts for shipping to NZ. Helpful contact and fast delivery. Thanks!
June 11, 2021
Reply from Flatbike, Inc.
Hi Tim,
Thanks for this great feedback.
We are delighted that we had just what you needed and got it to you quickly!
We hope to see you again soon.
All the best,
Bob
Reply from Flatbike, Inc.
Hi Jonathan,
Thanks for sharing your feedback with us.
We are delighted you felt we delivered the awesome service all our customers can expect!
We look forward to having you drop by again.
All the best,
Bob
The website did not work properly and I was mid-sold to
The website did not work properly resulting in me being mis-sold to. Instead of honouring the sale, my order was unilaterally cancelled and I was refunded. The question I asked in my email went unanswered.
June 8, 2021
Reply from Flatbike, Inc.
Hi, Charles. We're sorry you were affected by (now-fixed) one-day rates glitch in the USPS international plug-in---incorrectly listing intercontinental shipping as free. If you check your spam, you'll likely find three emails from us over a week as we tried to resolve this. Finally, getting no responses, we canceled the order and refunded your entire purchase. If there's something else we could have done, we'd love to know what...
Great service
Great service, they made an error shipping my order and corrected it within minutes on a phone call. Very friendly people. Would definitely recommend Flatbike.
June 4, 2021
Reply from Flatbike, Inc.
Hi Michael,
Thanks for sharing your feedback with us.
We're so glad to see that our proactive team were attentive to your needs and got everything sorted quickly.
We look forward to seeing you on many more occasions.
Best wishes,
Bob
Bob at Flatbike is great to work with
Bob at Flatbike is great to work with. True professional with attention to customer satisfaction.
June 4, 2021
Reply from Flatbike, Inc.
Hi Sam,
Thanks for sharing your great feedback with us.
I appreciate that you chose us and am delighted I have been able to help you out.
We hope to see you again.
Kind regards,
Bob
Reply from Flatbike, Inc.
Hi Wendy,
Thanks for taking the time out to leave us a review.
We are happy to know we hit the mark!
We can't wait to see you again.
Best wishes,
Bob
Very prompt with delivery
Very prompt! Excellent service. Great company to order things for your bike.
June 3, 2021
Reply from Flatbike, Inc.
Hi Rob,
Thanks for sharing your feedback with us.
Our team will love getting this thumbs up from you and it's great to know that you can find what you need with us.
We can't wait to see you again!
All the best,
Bob
Great Service!
May 24, 2021
Reply from Flatbike, Inc.
Dear Harold,
Thank you for leaving this great review.
We are glad we met your requirements.
Thank you again.
We very much look forward to seeing you again soon.
With our best regards,
Bob
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.