Flatio.com Reviews 707

It was my first experience with Flatio and I am very satisfied. Their replies and support where quick and accurate. In addition, the fact of not having to give a deposit and having an insurance was really helpful to decided for one of the flats advertised there.
The housing options they offer are good and my experience with the landlords was very good too.

Flatio gave us exemplary customer service when we ran into an issue with our rental. The agent I dealt with was extremely helpful, professional and remained in contact with us every day until the issue was resolved. I could not have asked for anything more from Flatio or the agent involved. I would not hesitate to recommend Flatio to my family and friends.

Stress free process for renting.
The system for electronic signing the lease could have been a little more clear.

Great experiences with Flatio. The platform is supportive and trustfull and all the tenants were amazing! Highly recomended!

Flatio is a safe platform to look for places to stay. The instructions make the process very clear and easy. I think it should be more strict for hosts, because the pictures or descriptions didn't give me the impression of the whole place I booked. It should be more accurate. Besides that, it works pretty well.

I booked a couple of times. Both great experiences

I had a very disappointing experience with Flatio. My case was closed too quickly, and my explanation was not properly considered. I was left feeling completely overlooked.

I invested time and effort preparing the house for the guest, and I believe I should have at least received some compensation. Instead, the decision unfairly favored a highly demanding guest who blamed the house for his allergies. The property was exactly as described in the listing—simple, rustic, and not a luxury accommodation. It was clearly not suitable for someone with such specific sensitivities, yet I was the one penalized.

Additionally, some of the complaints were simply unreasonable. Natural wear in an older home was misrepresented as serious defects, and even standard outdoor elements, such as mice in the garden, were exaggerated. I live in the house myself and have never encountered the supposed safety concerns he raised.

Ultimately, Flatio's handling of the situation was neither just nor balanced. As a result, I cannot recommend their platform and have decided to remove my account. I would advise future hosts to be cautious, as the platform prioritizes the guest’s word over fairness.

Well-equipped and clean flat with plenty of room, comfortable beds, and lovely decor. The flat is located in a hotel with very nice and helpful staff who speak English in addition to Czech. The location is excellent, with an easy walk to the beautiful square Náměstí Míru and lots of cafes, shops, and restaurants — and it is on a quiet street. The flat contact Jiří was wonderful — very responsive and helpful.

It's not realistic for their customer service to be available until 12 o'clock. Also, it's very unprofessional to charge a card fee when paying rent.

The ability to search for a house within a short time frame and getting one instantly. Furthermore, the documentation process is good and legitimate and I had a good time with the owner of the place I stayed that is why I rate FLatio highly.

Flatio was there for us at every step. We had issues with the foreign government's requirements for the lease, and they got us the required side-by-side translation at no extra cost. The monthly reminders of when our rent was due was extremely useful, because it wasn't due the 1st of the month. And most important, we found a great flat with a great landlord using Flatio.

We cooperate together with Flatio couple of years. When I need help with stay of our guests I get it always by phone or by email.

Terrible experience. TL;DR: if you get cancelled on, you will not get a full refund, even though their policy states you should.
I booked an apartment and paid ahead, as I was required to do. The landlord canceled a month later. I was entitled to a full refund (as per their policy). They asked me for a bank account in Euros. I don't have one. So I was penalized for paying in another currency and having to assume the conversion fee – they would not transfer extra to ensure I received the full amount. I did not receive the full refund, even though I was not at fault and never got any service.
Unclear policy and unwilling to work with customer to make the situation right. Would never look at their site again – as that alone cost me money since I never got a service.

Everything was taken care of in a smooth efficient manner!

Prompt answers when needed and since the first time I have listed a property the quality of the offer to hosts and guests has been increasing.

I had never heard of Flatio but thought the name sounded amusing so I decided to check out what they had on offer. I am really glad I did. I discovered a good range of properties at realistic prices, their site was easy to use and initial communications were clear and promptly responed to. I booked an apartment in Faro which lived up to it's decscription. Communication with the owners. Lovely Stays, was easy and there were no problems during our stay

I booked the apartment through Flatio and can highly recommend the platform. Everything went smoothly: the booking process, payment handling, and communication with the landlord were simple and hassle-free. The entire process was easy and efficient, making me feel well taken care of from the start. Absolutely top-notch – I would gladly use it again!

Very happy. Great initiative, great perks! Please keep it like this :D

We found an apartment and it’s under this platform. We paid €1000 euros for the reservation as agreed before we can proceed with the viewing! On the agreed viewing day with the owner no one contacted us even until today! They send an invoice after we paid connected to the property that we reserve and now we can’t even open the link!! Hope you’re being fair! We worked hard for that money! We have kids in out host country, we’re just working fairly here in Malta to provide for our kids and yet here you are doing shit like this!! You didn’t just steal money from us!! You stole even the food for our kids!!!