FlatRate Moving Reviews 

1,240
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, communicative, and efficient service, often highlighting the care taken with belongings and the smooth process from start to finish. Many people appreciate the fair and transparent pricing, with no hidden fees, and commend the staff for their helpfulness, positive attitude, and ability to make a stressful day feel easy. However, some customers also noted issues with the delivery service, experiencing significant delays that impacted their ability to open businesses and caused financial losses. Additionally, a few other people also reported issues with missing items, inappropriate remarks, and poor packing quality, while others mentioned a lack of clear communication and operational control for international moves.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting the professionalism,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Price

Reviewers highlight positive aspects of price, consistently finding the rates to be fair, reasonable, and... See more

User experience

People report positive experiences with user experience, consistently describing it as seamless, easy, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting significant delays and poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i had such a smooth experience with flat rate moving. from start to finish, their team was professional, communicative, and super efficient. they showed up on time, handled everything with so much car... See more

Rated 5 out of 5 stars

This was our second move with Flatrate. I highly recommend them. Very responsive, professional and competitive pricing. Crews are polite and efficient and having an App where you can track your moving... See more

Rated 5 out of 5 stars

I am genuinely impressed with FlatRate. I had a cross country move and it went seamlessly. I’ve heard so many moving horror stories and FlatRate luckily will not fall into that category. They were inc... See more

Rated 5 out of 5 stars

The whole experience went really well, from booking to delivery. Zuleika provided guidance and patience throughout the booking process. The moving team was just as professional and kind. They were on... See more


Company details

  1. Moving Company
  2. Logistics Service
  3. Moving and Storage Service

Written by the company

FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,240)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Elite Flatrate

Elite Flatrate team was an excellent!
Move went extremely well, it was seamlessly executed.
I was completely supported from start to finish, beginning with Dejon, Flatrate Manager planning the move and determining the crew to Erez, Lead manager on the day of the move.
Erez was absolutely fantastic (as usual). He managed the whole process with such ease and grace! He worked very hard and always with a smile 😊.
He is a true professional! I’m grateful to have his help- it made all the difference.
Adelpho was incredible too.
He was always smiling and doing a fantastic job too. I felt like Adelpho really cared, such integrity and did a great job!
He also managed Enrique and Dario, everyone was excellent .
They were the fantastic four yesterday.
Thank you so much, I sincerely appreciate having the Flatrate team move us into the next chapter of our lives.
Highly recommend Flatrate Elite!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

They were the most professional and…

They were the most professional and hard working and fast movers I've ever dealt with . I would recommend to anyone looking for movers and not sure where to start. There's rates are unmatched and easily understood ....im so thankful

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish - everything was excellent. George gave me a simple to read proposal, a fair price and there were no hidden extras. The crew was very nice to work with and punctual. It was a fantastic moving experience and I will try and use Flatrate again!

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

FLATRATE MOVING IS ABSOLUTELY AMAZING

FLATRATE MOVING IS ABSOLUTELY AMAZING! I appreicate how they begin with a virtual call to visually see my inventory and assess my needs a pricing from there. Leaving no room for guessing or misunderstanding. Then the team in the office, have a no pressure approach! Of course this is business and they want you to pick them but there was no coercing, nor unrealistic promises. They respected and did all they could for my budget. They maintained excellent communication. ALSO, the movers that arrived were not a third party, but the same company!!! That is super important for consistency. The movers arrived early, which threw me for a second, but they waited, until the given time window and got right to work. The 3 man team was super efficient, kind and competent. I definitely recommend 10 out of 10!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you!

The whole experience went really well, from booking to delivery. Zuleika provided guidance and patience throughout the booking process. The moving team was just as professional and kind. They were on time, assisted with everything and more, with the delivery ended up happening during the snowstorm. They manager beautifully. Thank you!

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Do it! Book your move.

Everyone was amazing. When I called on a Monday they were able to accommodate my move for that Friday. Everyone was friendly, professional, and Ms. Ming was a sweetheart from the start. Definitely will be booking again in the future.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Love it 100%

Love it 100%. Wouldn’t change a thing. The three gentlemen were perfect. Transported everything delicately/gently, yet very quickly. Respectful, pleasant, five out of five stars.

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

Organized, efficient, and fair

Communication was great across all teams. Movers were on time, handled my items with care, organized, and efficient. Price from the sales team was reasonable and competitive. I’ve used Flat Rate 2 years in a row, and both times they made my moving day go smoothly! Highly recommend.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very simple and easy

Very simple and easy. Took care of things without fuss and the product showing you where your van was, was very helpful.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

FlatRate team provide professional and…

FlatRate team provide professional and respectful moving services. Definitely five well deserved stars. This was my second time using them for moving services. The movers handle our stuff very well with care at pick and drop off at new location.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Excellent and efficient moving services. Everything was very professional, from the contracting to the actual move. Made it the easiest move I have ever done!

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Dependable

I required a move within 24 hours. Flat rate was dependable, professional and the quote was reasonable. I highly recommend Flat rate!!!

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

An uphill move

My move was to a 4th floor walk up apt. I was so surprised with how quickly the movers were able to finish everything. They were well coordinated. They were also nice and respectful and helpful. I felt terribly for them bc it was a lot manual heavy lifting without the assist of an elevator. I hope the company pays movers extra for walk up moves as they seem much more challenging. They were so winded and despite this they managed to see through the task without damaging anything. Thank you so much to my movers today. Your assistance today meant everything to me. I also want to give the consultant a shout out. She was helpful and patient when I had to reschedule my move bc of the weather. This is my second time using Flaterate moving. Both times were positive experiences. My only wish is for them to have bins as additional packing options as they are more environmentally friendly.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

My moving team was awesome

My moving team was awesome. You can see they were experienced in this field. They knew how to handle my furniture such as my delicate pieces. They wrapped everything prefect. They came fully equipped. I had a great team. Thank you for sending them.

December 29, 2025
Unprompted review
Rated 3 out of 5 stars

I booked FlatRate Moving on January 27

I booked FlatRate Moving on January 27, 2025 when I shifted to a new apartment across the city. Honestly, I was worried about large furniture because last time another company scratched my table. Their team came on time, wrapped everything properly and asked me twice if there were fragile items. One thing I liked was they explained the final cost before starting—so no hidden surprises later. The unloading took a bit longer than expected, but overall everything arrived in one piece, which is what I really cared about.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Decided to make a move..

My family and I have a lot going on this year so when we decided to move I wanted to do some research on companies and pricing..
I talked to a few companies but when I reached out to FlatRate Moving. I was very impressed with their service and their ability to help us out..
Ps they’re Rate are some of the best prices

December 5, 2025
Unprompted review

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