FlatRate Moving Reviews 

1,240
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, communicative, and efficient service, often highlighting the care taken with belongings and the smooth process from start to finish. Many people appreciate the fair and transparent pricing, with no hidden fees, and commend the staff for their helpfulness, positive attitude, and ability to make a stressful day feel easy. However, some customers also noted issues with the delivery service, experiencing significant delays that impacted their ability to open businesses and caused financial losses. Additionally, a few other people also reported issues with missing items, inappropriate remarks, and poor packing quality, while others mentioned a lack of clear communication and operational control for international moves.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting the professionalism,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Price

Reviewers highlight positive aspects of price, consistently finding the rates to be fair, reasonable, and... See more

User experience

People report positive experiences with user experience, consistently describing it as seamless, easy, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting significant delays and poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i had such a smooth experience with flat rate moving. from start to finish, their team was professional, communicative, and super efficient. they showed up on time, handled everything with so much car... See more

Rated 5 out of 5 stars

This was our second move with Flatrate. I highly recommend them. Very responsive, professional and competitive pricing. Crews are polite and efficient and having an App where you can track your moving... See more

Rated 5 out of 5 stars

I am genuinely impressed with FlatRate. I had a cross country move and it went seamlessly. I’ve heard so many moving horror stories and FlatRate luckily will not fall into that category. They were inc... See more

Rated 5 out of 5 stars

The whole experience went really well, from booking to delivery. Zuleika provided guidance and patience throughout the booking process. The moving team was just as professional and kind. They were on... See more


Company details

  1. Moving Company
  2. Logistics Service
  3. Moving and Storage Service

Written by the company

FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,240)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Hardest working team of movers!…

The team that packed up our household and moved us in over the course of two days, was the hardest and most courteous group of people that I have ever worked with. They packed everything carefully and thoughtfully, worked very long grueling days without complaint. I give them 5 stars all around!

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

smooth move

professional team. pre-assessment was efficient and super helpful to have a quote, communication with flatrate for any modification/update before the move was very easy. movers were on time, super professional, and great to interact with. move was very smooth and would recommend flatrate in NYC! (we had 2 apts at 30min distance to move into 1 at 2 hours distance. partial packing was included.

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient, transparent and very helpful from initial quote to the actual move.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Only moving company I will ever use

From the ease of getting an estimate, to the tracking my truck on the day of the move on the app, to the incredibly efficient, professional and pleasant movers, Flat Rate is the only moving company I will ever use.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Highly recommend. Arrived early. A plus! Excellent customer service. Followed up with me throughout the process - before, during and after. Felt very taken care of. Price can’t be beat!

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Reasonable and efficient moves

Great moving experience. The initial sales call was clear and efficient. Felt like i walked away with a good picture of how the move would go if I were to chose them. Very helpful and responsive. The actual move was great as well. Follow ups leading to the move to ensure things are in good place. The movers were very helpful and friendly. Quick, efficient and careful to ensure no damages are done either to my stuff or the apartment. Saving this contact for future moves or recommend it to others.

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Showed up on time

Showed up on time, were kind and thorough and most importantly quick! My entire move took about 2-2.5 hours, nothing was broken and the rate was the most reasonable I could find. I would definitely use again!

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Moving Pros

The movers arrived early, worked efficiently and got the job done. Very professional. I would definitely use FlatRate Moving again!

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

A difficult move handled very well and affordable

I had a difficult move. It was from the top floor of one walkup to the top floor of another, with an insane trip through the neighboring building’s rooftop to move in a dresser. Daniel Vega (?) and his 2 workers did an amazing job, they kept their cool despite the many challenges. I was happy with the price and tipped them generously as a result. Even the sales process was easy, including my need to delay and to get a COI to my building. Highly recommended!

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing job

this is my second move and the service was just as incredible as I remembered from the first time. Responsive, diligent and a desire to do a good job which unfortunately, is hard to find these days..
highly recommend

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Hire them!

Every step of my move, from planning to destination, was so well done that I have nothing but good things to say. Between Ming who helped me with getting a quote and adding things on that I kept forgetting, to Will and his crew who actually did the move for me. Everyone was just a pleasure to work with and if I ever find myself moving in the city again I will definitely give them a call.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend FlatRate!

My moving consultant was incredibly helpful from the estimate, to making adjustments to my move list, to answering all of my questions to help me feel comfortable everything would go smoothly. The day of the move, the three movers were efficient, communicative, and creative in getting furniture through a tight spot into my new apartment! Our moving day went off seamlessly and FlatRate played a huge part in reducing the stress that comes with moving. I wouldn’t hesitate to use their moving services again!

April 27, 2024
Unprompted review

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