In April I placed my first order with Flattered—got a pair of Jojo Leather shoes, the cleaning kit, and the leather protector. The order didn’t ship right away because the leather protector was... See more
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Review summary
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Reviews shaping this summary
Please contact me. The hinge on the frame that closes the bag has broken after fewer than 10 uses. Very disappointing. I have also messaged your customer service. Update: Ivy at Customer service ha... See more
Company replied
Flattered has impressed me with their quick responses and awesome customer service. I have just gotten my first loafers, they are beautiful and already extremely comfortable (sizing was perfec... See more
Company replied
Very happy with my black Sara loafers. They are comfortable right out of the box, classic minimalist design, elegant proportions, sturdy synthetic sole perfect for wet or wintery weather, no sock slip... See more
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Company details
About Flattered
Written by the company
SHOP HERE
About Us
The Flattered ethos embraces Scandinavian quality, tradition, and philosophy with the essence of minimalism and craftsmanship. Meticulously designed and unwavering in quality, we create a new realm of luxury for the conscious individual, where form and function unite. Guided by minimalism, we craft enduring products that echo the Scandinavian tradition of timelessness and contribute to reshaping consumption habits.
Committed to being a responsible, evolving brand, we ignite positive change in ourindustry. Our dedication to enduring products honours craftsmanship and embraces environmentally conscious materials and processes.
The name Flattered stems from our initial 2013 collection of indoor slippers. Designed in Stockholm and crafted in Italy, Portugal, and Spain, every Flattered creation is an ode to quality, tradition, and timeless artisanship.
Contact info
Mäster Samuelsgatan 11, 11144, Stockholm, Sweden
- support@flattered.com
- flattered.com
4.1
Great
927 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Still awaiting a refund for a return I…
Still awaiting a refund for a return I did 2 weeks ago, no email or update.
November 12, 2025
Reply from Flattered
Dear Lindsay,
Thank you for your review and for bringing this to our attention.
I have checked this matter internally, and I can confirm that your refund has been processed in the meantime.
For your reference, once a return is marked as delivered, our warehouse may require up to 14 business days to complete the handling and inspection before the refund is issued. You can find more information about our refund process here: https://flattered.com/pages/faq?tab=1
We sincerely apologise for any inconvenience this delay may have caused and appreciate your patience. If you have any further questions or need additional assistance, please do not hesitate to contact our Custome Relations team.
Warm regards,
Flattered
Not great quality for the price
Not great quality for the price ! The boots have already softened and wrinkled and I’ve only worn them twice !
November 11, 2025
Reply from Flattered
Dear Frankie,
Thank you for sharing your feedback. We’re truly sorry to hear that your leather boots have softened and developed wrinkles so quickly. While natural creasing is expected with leather, your experience sounds more pronounced than usual, and we’d really like to take a closer look.
Please reach out to our Customer Relations team at support@flattered.com so we can assess the wear and assist you further.
Wishing you a lovely day,
Flattered
Fast delivery to Canada and great customer service…
Fast delivery to Canada (about one week). Excellent customer service: they responded quickly and helpfully to all my questions. Unfortunately, the Bon Bon loafers ran small on me, but the return process was smooth and Flattered processed the refund promptly. I’m very impressed with the quality of their shoes and will definitely order from them again.
November 7, 2025
Reply from Flattered
Dear Svitlana,
Thank you so much for your thoughtful review. We’re delighted to hear that the delivery and service met your expectations, and that the return process felt smooth. We hope your next pair will be a perfect fit — and we truly appreciate you choosing Flattered.
Have a wonderful day,
Flattered
Bad quality
Bought a pair of shoes, and it broke after I wore it 3 times... shockingly bad quality. Reached out customer support on the issue, they told me to find a shoe repair shop myself and have it fixed. Both the quality and customer service are truly shocking
November 21, 2025
Unprompted review
Reply from Flattered
Dear Erien,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience — this is far from the quality standard we uphold at Flattered.
A pair should never show this type of wear after only a few uses, and we would appreciate the opportunity to review what happened. If you could contact our customer care team at Support@flattered.se
with your order details and a photo of the issue, we will make sure to assist you promptly.
Thank you again for bringing this to our attention. We sincerely regret that this was your experience.
Kind regards,
Flattered
Ordered a pair of boots and a handbag
Ordered a pair of boots and a handbag. Waited about a week then email came to say a pair of boots were available by mistake and only given small discount to buy something else. Below basic customer service
November 5, 2025
Reply from Flattered
Dear Miz,
Thank you for sharing your feedback. We’re truly sorry for the disappointment and inconvenience this caused. This situation fell below the standard of service we aim to provide, and we understand how frustrating it must have been to receive an availability update after placing your order.
The stock error should not have happened, and we’re reviewing our internal processes to prevent this in the future. We also appreciate your comments about the compensation offered — your feedback helps us improve how we support our customers in these situations.
If you would like us to take another look at your case, please feel free to contact us directly via Support@flattered.com.
We’d be glad to assist you further and make things right where possible.
Thank you again for bringing this to our attention.
Kind regards,
Flattered
Fabulous clutch bag
Fabulous clutch bag. Very well made and gorgeous soft leather. Perfect.
Excellent service provided throughout by Flattered.
November 12, 2025
Reply from Flattered
Dear Lynn,
Thank you so much for your lovely review. We’re delighted to hear that you’re enjoying your clutch — and that the soft leather and craftsmanship met your expectations. It also means a lot to us that you felt well taken care of throughout your experience.
We truly appreciate your kind words and look forward to welcoming you back again.
Flattered
We’ve been very happy with our…
We’ve been very happy with our beautiful bags, the quality is incredible.
Had a great experience with customer service as well.
I will definitely be purchasing again
November 25, 2025
Unprompted review
Reply from Flattered
Dear Andrea,
Thank you for sharing your experience. We’re delighted to hear that you’re enjoying your bags and that the quality has lived up to your expectations.
It’s also greatl to know that you had a positive encounter with our customer service.
Kind regards,
Flattered
Very good customer care !
Flattered sells very stylish and good quality shoes. And they offer a very good customer care in case of questions or issues. I am a loyal customer since years.
November 25, 2025
Unprompted review
Reply from Flattered
Hi!
Thank you for your wonderful review. It means a lot to us that you enjoy our shoes and that you feel well taken care of whenever questions arise.
We truly appreciate your loyalty over the years.
Warm regards,
Flattered
Gorgeous boots
Very prompt delivery ... the boots i wanted were out of stock in my size in the UK so i ordered them to come from Sweden and all went smoothly at no extra cost
November 3, 2025
Reply from Flattered
Dear Claire,
Thank you so much for your kind review. We’re happy to hear that everything went smoothly and that you received the boots you wanted.
We hope you’ll enjoy your new boots for a long time, and we’re here if you ever need anything else.
Warm regards,
Flattered
Quality and excellent customer service
Quality and excellent customer service
Comfortable shoes and great customer service 🥰
November 14, 2025
Unprompted review
Reply from Flattered
Hi!
Thank you so much for your kind words. We’re delighted to hear that you’re enjoying the comfort and that our team made your experience a positive one.
It truly means a lot to us. If there’s ever anything more we can help you with, we’re always here.
Have a great day,
Flattered
Beautifully designed modern elegant shoes
Beautiful , elegant yet modern shoe.
Customer service was amazing, answering my email query very quickly and kindly helping me to apply my discount . I will definitely rebuy from this brand in the future. Thank you so much
November 20, 2025
Unprompted review
Reply from Flattered
Dear Amanda,
Thank you for your kind review. We’re glad you love the design of your shoes and that our team could assist you quickly. We appreciate your support and look forward to helping you again in the future.
Have a lovely day,
Flattered
Fast and helpful customer service.
November 21, 2025
Unprompted review
Reply from Flattered
Dear Majda,
Thank you for leaving us a 5 star review. We are happy to hear that your support team was able to assist you efficiently.
Wishing you a wonderful day.
Flattered
Gorgeous high quality loafers
Gorgeous high quality loafers. Soft leather and flexible soles. Actually quite difficult to find, as most loafers are stiff.
October 24, 2025
Reply from Flattered
Dear Elizabeth,
Thank you so much for your lovely review. We’re continuously working on refining our soles, so your feedback truly means a lot.
Have a great day!
Flattered
Unsatisfactory quality
The quality control of the brand needs to be seriously looked at. Brand new suede boots received with scratches and patches!
November 4, 2025
Unprompted review
Reply from Flattered
Hi Jo,
Thank you for taking the time to leave us a review. We’re truly sorry to hear that your boots arrived in an unacceptable condition — this is certainly not the level of quality we strive for.
Please reach out to us at support@flattered.com
with your order number, and we’ll make sure to find a suitable solution for you as soon as possible.
Kind regards,
Flattered
Great Product!
Reliable delivery - as always
Fantastic product - Black Leather Bon Bon Loafers - so classic, chic and COMFORTABLE! Walked all around Oxford for city break wearing them.
Excellent Customer Service - as always!
October 24, 2025
Unprompted review
Reply from Flattered
Dear Catherine,
Thank you so much for your lovely words! We’re so happy to hear that your Bon Bon Loafers kept you comfortable during your city break.
It means a lot that you continue to trust us — and we truly appreciate your kind feedback about our service and delivery.
Have a great day,
Flattered
Great customer service
Great customer service! Sandra is amazing, helped me with all my needs. Very courteous.
October 29, 2025
Unprompted review
Reply from Flattered
Dear Kaila,
Thank you so much for your kind words! We’re delighted to hear that you had a great experience and that Sandra could assist you so well. We’ll make sure to share your positive feedback with her.
Warm regards,
Team Flattered
Please contact me
Please contact me. The hinge on the frame that closes the bag has broken after fewer than 10 uses. Very disappointing. I have also messaged your customer service.
Update: Ivy at Customer service has been in touch with me and offered a very acceptable resolution. I truly appreciate the attention this issue was given. Many thanks!
September 3, 2025
Reply from Flattered
Dear Pamela,
Thank you for letting us know — we’re truly sorry to hear that the frame of your bag broke. This should, of course, never happen, and we completely understand how disappointing that must feel.
We’ll make sure you receive a replacement as soon as possible. Our customer service team is available Monday to Friday, 8:00am – 5:00pm CEST, and they’ll reach out to you tomorrow to resolve this right away.
Kind regards,
Flattered
Love shoes
Love shoes. Beautiful fit- true to size - and beautiful quality. Timeless.
October 10, 2025
Reply from Flattered
Dear Kate,
Thank you so much for your wonderful review. We're very happy to hear that you are satisfied all around!
Have a great day,
Flattered
Bag for wife
Got a bag for my wife. She is very pleased. It is hard to find something she likes because she is a bit picky. But she really likes her new lydia bag.
Fast and easy to order. No problems
October 22, 2025
Unprompted review
Reply from Flattered
Dear Marco,
Thank you so much for leaving us a 5 star review. Lovely to hear that your wife likes our new Lydia bag! Great choice.
Have a lovely day,
Flattered
Bravo Flattered!
Bravo Flattered! This brand has become my go-to for shoes and bags. You cannot beat the quality or the price point. 100% recommend.
October 1, 2025
Reply from Flattered
Dear Jacquelyn,
Thank you so much for your kind words! We’re delighted to hear that Flattered has become your go-to for shoes and bags. Thank you for taking the time to share your feedback!
Have a great day,
Flattered
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