Paid for expedited shipping. Did not get the item I ordered in the time stated. Phone number on website goes to China. American number goes nowhere. Company did not respond to my emails. Did not get c... See more
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AVOID! Ordered our wedding ring early September with a 2 week estimated delivery date. Weeks gone by, was assured it would be here by the time we leave for our wedding. Now radio silence after severa... See more
Company replied
This organization blessed me tremendously. They helped me out so willingly, worked late hours, with quick + effective responses. They got me the most beautiful engagement ring at a discounted price... See more
Company replied
My husband bought my engagement and wedding band with Flawless Moissanite and absolutely love it. We were able find the perfect style that matched what I wanted and Sherrie assisted us along the way.... See more
Company replied
Company details
Written by the company
Telephone: 01565 632 600 Email: sales@flawlessmoissanite.co.uk Address: Flawless Moissanite 67 King Street Knutsford, Cheshire WA16 6DX
Contact info
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 month
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Flawless Moissanite is a true gem
Flawless Moissanite is a true gem! They've got that perfect mix: stunning designs, ethical stones, and top-notch craftsmanship. Their commitment to sustainable materials was a big draw for me and my fiance. Plus, their collection oozes timeless classic elegance. Crafted with serious passion, as it also happens to be a family business. Which I prefer to support over a generic corporate entity.

Reply from Flawlessmoissanite
Great customer service
My fiancee ordered my ring a couple of days ago, prior to this I was messaging Sherrie for help and more photos/videos of the rings I was interested in. She was super helpful! Sent me tonnes of videos showing of the rings I requested, she also helped me choose between two cuts I really loved and was stuck on.
Our wedding is very soon, so Sherrie passed a message to the team for this to be processed quicker. Can’t wait to receive my ring! Thank you for your help 😊

Reply from Flawlessmoissanite
Awesome products, awesome service
Really wonderful customer service. My wife loved the engagement ring, and afterwards we ordered a custom wedding band to match. It's beautiful! It didn't even take long, and shipped from Great Britain. The set looks awesome, and from what my wife says, it's comfortable (: can't beat it. Thank you all again for the help!

Reply from Flawlessmoissanite
Not too good to be true
Good response time, very quick turnaround, amazing quality, and unbelievable price!
Special shoutout to Shellie for keeping up with me on my order and getting back to me as soon as she had an answer to my questions.

Reply from Flawlessmoissanite
Amazing customer service and product
Harriet and Sherrie have been amazing throughout the ring choosing and purchasing process and I’m now in receipt of my beautiful platinum moisannite ring! Highly recommend Flawless Moissanite!

Reply from Flawlessmoissanite
I was wondering how long it takes for…
I was wondering how long it takes for the ring to get here? I just ordered it but it does not give me an estimated time.

Reply from Flawlessmoissanite
Perfect ring, perfect day!
Where do I even start;
From the ring itself, to the delivery time (arriving even earlier than I thought), to the customer service, everything was perfect.
I have already recommended your services to friends and will do so again. Thank you for making the day and days afterwards special; she can't stop looking at it.

Reply from Flawlessmoissanite
Stunning Ring, Creds to Sherrie!
Where do I start with Flawless!
I ordered an Opal engagement ring and it arrived within two weeks.
Sherrie was absolutely brilliant help and she couldn’t have done any better.
The quality of the ring is stunning, the box is also beautiful with a light shining on the ring.
I would most definitely purchase any jewellery from this site!
Thanks!
Jacob

Reply from Flawlessmoissanite
Emerald cut review
I received my ring from Flawless Moissanite yesterday and i am absolutely in love. I was nervous about ordering a ring from off line but I am so pleased I did. Sherrie has been super helpful and answered any questions within a timely manner and helped me choose every detail to the cut and the size. I would 100000% recommend Flawless Moissanite. Delivery process was a quick turn around and she managed to get it to my before I go away. 🥰

Reply from Flawlessmoissanite
Ring is beautiful
Ring is beautiful, took less time than i expected to be delivered and when i contracted to see about when the ring would be delivered i recieved a reply very fast.

Reply from Flawlessmoissanite
Love it
Great customer service. I asked if my order could arrive before a certain date and a couple of days later they send it to me.
The ring looks so beautiful! I’m so happy with it.
So far quality seems great. I’ve been wearing it for 3 weeks.

Reply from Flawlessmoissanite
beautiful rings - great customer service (uk)
I wanted to take a moment to express my gratitude for the excellent service I received during my recent purchase. I initially bought two rings from your store, and while the first one was a bit too big (which i returned), the second one I ordered turned out to be perfect. the delivery time was no more than 10/14 days for both my purchases.
At the beginning of my shopping experience, I encountered some communication issues (email response time). However, once I raised this concern with your customer service team, Harriet promptly reached out to me via WhatsApp to address my concerns and assisted me with my purchase and updated me on the refund process.
To my pleasant surprise, your team even compensated me with goods and discount as a gesture of goodwill to make up for the initial delay in response. This gesture not only showcased your commitment to customer satisfaction but ensured that my ring arrived on time.
I wholeheartedly recommend your store to others and look forward to future shopping experiences with you.
Thank you once again for going the extra mile.

Reply from Flawlessmoissanite
Customer care is on point
Customer care is on point, the craftsmanship on the rings are beautiful and the delivery time is amazing, worth every penny. Will definitely be coming back in the future.

Reply from Flawlessmoissanite
Amazing experience with Flawless…
Amazing experience with Flawless Moissanite! The ring took 15 days to arrive after I ordered it which I was very happy with. The ring itself is absolutely stunning and I was blown away when it arrived, along with the beautiful presentation box that comes with it. Thank you Flawless, my fiancee has her dream engagement ring.

Reply from Flawlessmoissanite
Flawless could not be a more perfect…
Flawless could not be a more perfect name for this company !!! The ring i ordered arrived quickly and was of exceptional quality! The presentation box was something else 100% recommend them! Many thanks to Harriet for quick responces to my enquiries!

Reply from Flawlessmoissanite
Amazing product!
The ring came in a beautiful box with all the paperwork. Everything was packed in an extra protection box. The ring looks just perfect! Can't stop looking at it. Customer service is amazing, super friendly and works fast! Thank you, Sherrie and the rest of the crew! Pleasure to make business with You!

Reply from Flawlessmoissanite
Honestly a 9/10 experience
Honestly a 9/10 experience. Ordering process is very easy and customizable, however, the shipment time is a little longer than expected. Overall, very good site, would recommend.

Reply from Flawlessmoissanite
I was looking for weeks for just the…
I was looking for weeks for just the right ring, and everytime i found one i liked, it was so overpriced. Finally i found this website and the right ring and for just the rigut price. Order>ship>delivered was about 2 weeks. Amazing customer service as well. Messaged me back within hours if not minutes sometimes when i had questions. Would recomend.

Reply from Flawlessmoissanite
Flawless is truly flawless!!!!
If you’re looking for a reputable company this is it!!! I was skeptical in the beginning and like you are now, read all the reviews. I got a 4ct elongated cushion and was worried after ordering the stone would be too big. I reached out to Sherrie and she sent photos and videos and made me feel confident in my decision. I got the ring today and I am absolutely in LOVE!!! It got to me in just under 3 weeks! 10/10 for beauty and 10/10 for customer service!! I will definitely purchase from here again❤️❤️❤️

Reply from Flawlessmoissanite
Amazing quality and service
First of all, Sherri is absolutely wonderful and so helpful with whatever you need! I received my ring before the 3 weeks and I was SO happy! The ring is absolutely gorgeous and I couldn’t be happier! I definitely recommend this company and would definitely buy from here again!

Reply from Flawlessmoissanite
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