We purchased the Hamilton for a historic house in the US. Your design consultant was very helpful throughout the group decision-making and clear about the next steps. She answered all questions prompt... See more
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Review summary
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Reviews shaping this summary
We absolutely love our resident Duke (name of chair), as do all our friends and relatives. Such a wonderful addition to our home, so well-crafted and so comfortable. Not only that but it also improv... See more
Company replied
We're very pleased with the quality of our two sofas and the company's customer service. And when we wanted to make a change by adding a mono cushion to the larger sofa, the team made it easy, and th... See more
Company replied
I came across Fleming Howland quite sometime ago when researching for a Wingback Chair, after looking at a number of producers I kept hankering back to F & H. I eventually placed my order for the '... See more
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Company details
Written by the company
Fleming Howland has produced the world’s best-known iconic British sofa since 1780. Discover a more personalised approach to design and comfort. Heirs to age-old practices, Fleming Howland is a furniture maker from Lancashire, England. With a legacy that is continuously evolving, objects of functional beauty are brought to life. Fleming Howland draws the connoisseur to the craftsman by personalising designs that transcend the ordinary. It is a place that creates refined extravagance, iconic designs and bespoke dreams.
Contact info
Kestrel Court, Bridgewater Close, BB11 5TE, Burnley, United Kingdom
- info@fleminghowland.com
- fleminghowland.com
4.6
Excellent
448 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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The staff is excellent in being part of the creation and delivery process
The staff is excellent in being part of the process. This was my first purchase with F&H and I couldn't be happier. The staff kept me apprised from initial purchase to the delivery status.
May 18, 2024
Unprompted review
Reply from Fleming Howland
Hi Robert,
Thank you so much for your kind words, we're thrilled to hear that your first purchase with F&H was such a positive experience. We're pleased that you're happy with your purchase and our service. If you have any further questions or need assistance in the future, please don't hesitate to get in touch. We hope you enjoy your new furniture for many years to come!
Best wishes from all of the team at Fleming & Howland.
Fleming and Howland Leather Furniture…
The Chesterfield leather design is classic and Fleming and Howland produced it flawlessly. It's a piece of art!
May 18, 2024
Unprompted review
Reply from Fleming Howland
Hello William,
Thank you for your wonderful review. We take pride in crafting our designs for you with utmost precision and care. It's pleasing for all of us here at F&H to hear that you appreciate the artistry behind it. We hope you enjoy your new furniture for many years to come, and if you require any further assistance in the future, please get in touch and we'll be happy to assist.
I absolutely love my chesterfield…
I absolutely love my chesterfield piece. I have wanted one for years and after looking at so many, and considering the price, I decided to go right to the source. It took just as much time and the cost was similar if I would have ordered from a company in the U.S.. Excellent quality, it’s sleek and beautiful. I couldn’t be happier. There were several dates of delivery changes, which was difficult to adjust work schedules, but that has nothing to do with the quality.
June 5, 2024
Unprompted review
Reply from Fleming Howland
Thank you for taking the time to leave us such a delightful review. It's great to hear that you're enjoying your new Chesterfield furniture and that it met your expectations in terms of quality and design. Regarding delivery, items of high value and heavy weight must be handled with extra care and therefore do not travel through typical logistics channels, which can occasionally cause delays. We understand this can be frustrating and appreciate your patience regarding the delivery date changes you experienced. Your satisfaction is our top priority, and we're glad to have provided you with furniture you can enjoy for many years to come. If you need any further assistance, please don't hesitate to get in touch with us.
Best wishes from all of the team at F&H.
Great quality
Great quality, classic design, good customer service. Made on site.
April 16, 2024
Unprompted review
Reply from Fleming Howland
Thank you so much for taking the time to leave a review. We're really pleased to hear that you appreciate the quality and design of our products and that you had a good customer service experience with our team. We hope you enjoy your new furniture for many years to come and wish you all the best. We look forward to serving you again soon!
Best regards,
The team at F&H
Excellent quality from a Company team that delivers
I’ve always appreciated traditional well made furniture and have purchased a good few antiques over my years. Have always admired “chesterfield “ style and have kept an eye on auction sites. I then found Fleming Holland on line and knew immediately this was right and I am not disappointed everything I expected. If you want quality,style and comfort this company has it in spades
.
May 3, 2024
Unprompted review
Reply from Fleming Howland
Hi Angela,
Thank you for your review! It's great to hear that your new Chesterfield furniture met your high standards for quality, style, and comfort. We appreciate your support and are glad you found what you were looking for with Fleming & Howland.
If you require any further assistance in the future, please get in touch and we'll be happy to help in any way we can.
Thank you again from everyone at F&H!
High Quality hand made furniture
The company takes great pride in supplying high quality hand made furniture. We are very pleased with the results and look forward to many years of comfortable seating.
Buyers should note though that the expected delivery date is only an estimate, as we did have some further delay before the items were ready for dispatch. Additionally, the delivery company can also then take up to 10 working days from collection at the factory, before they can deliver to your home.
Although don’t expect any progress updates, unless you ask for them.
Overall a good experience.
March 25, 2024
Unprompted review
Reply from Fleming Howland
Hi David,
Thank you for taking the time to share your feedback. It's great to hear that you're pleased with the quality of our handmade furniture and are looking forward to its long-lasting comfort. We understand the importance of timely delivery but we must ensure meticulous handling of your furniture by carefully choosing the best logistical partners, with whom we work to meet our high standards and expectations for service and delivery timelines. Your comments are invaluable as they help us enhance our service moving forward; thank you once again for your trust and patience. Please feel free to get in touch for any further assistance you might need in the future.
Best wishes, from all of us at Fleming & Howland.
Great workmanship and materials
Great workmanship and materials. Nice warm color. However, a lot of problems with German customs. Took weeks to sort out.
February 16, 2024
Unprompted review
Reply from Fleming Howland
Thank you for your feedback! We are pleased to hear that you are satisfied with the quality of our product and appreciate the craftsmanship and materials. However, we are sorry to hear that there were problems with German customs and would like to apologize for the inconvenience. For larger pieces of furniture such as armchairs or sofas, we can assure that such customs matters can be fully resolved in advance to avoid such challenges.
Great product
Great product! Fleming & Howland, known the world over for uncomprimising quality, has delivered a product that will be enjoyed in our family for years to come.
April 19, 2024
Unprompted review
Reply from Fleming Howland
Hi Stacy,
Thank you so much for leaving a review. It's great to hear that you're satisfied with your purchase and we appreciate your recognition of our commitment to quality. It's wonderful to know that our product will be a part of your family's enjoyment for many years to come and we look forward to serving you again in the future.
Best wishes from all of the team at F&H.
Furniture is top notch
Furniture is top notch. Beautiful, and comfortable.
April 15, 2024
Unprompted review
Reply from Fleming Howland
Hello Rick,
Thank you for your kind words, we're thrilled to hear that you're enjoying your new furniture and that it's met your expectations for beauty and comfort. If you ever need anything else or have any questions, we remain at your service. Thank you once again, from all of the team at Fleming & Howland.
Quite possibly the best sofa ever.
That I got to design it, got a lot of free samples, and that it's made just for me by craftsmen.
April 13, 2024
Unprompted review
Reply from Fleming Howland
Hi Susan,
Thank you for taking the time to leave such a positive review. It's great to know that you're happy with your new F&H furniture and we hope you enjoy it for many years to come. Thank you for your support, we look forward to assisting you again in the future.
Best wishes from all of the team at Fleming & Howland.
This was my first time ordering bespoke…
This was my first time ordering bespoke furniture, and I wouldn't hesitate to do it again. I'm tall, and they were even able to add a little extra height to the chair making it both very comfortable and elegantly beautiful. It was worth the 5 month wait.
March 27, 2024
Unprompted review
Reply from Fleming Howland
Hi David,
Thank you for taking the time to leave a review. We're pleased to hear that your experience when ordering your bespoke furniture with us exceeded your expectations. We're happy that we could accommodate your specific needs by adding extra height to the chair and we're glad to hear that the wait was worth it for you.
We remain at your service should you have any further requirements. Thank you once again, from all of the team at F&H.
High quality construction and looks...
April 5, 2024
Unprompted review
Reply from Fleming Howland
Hi Franklin,
Thank you for your review! We're happy to hear you're pleased with the quality and appearance of your new furniture, and we hope you enjoy it for many years to come. If you require further assistance in the future, please feel free to get in touch.
Best wishes, and thank you again from all of the team at Fleming & Howland.
The perfect sofa
Perfect quality and comfort (Cromwell King)! Highly recommend it! The team is very helpful and will provide you with all the details and help you’ll need to make the perfect choice. Again, the finish of these handmade sofas is beautiful.
If you can, we also recommend you to go and see their manufacture, which can also help you finding the right model and colour!
PS: Even the sofa hoisting company (which sees hundreds of sofas from different manufacturers) was impressed by the high quality of this handmade sofa!
February 21, 2024
Unprompted review
Reply from Fleming Howland
Thank you for your glowing review! We're thrilled to hear about your positive experience with your new sofa and our team. It has been our pleasure to assist you in each step of your journey to find the perfect sofa. We're also glad you had the opportunity to visit our factory, it's a great way to connect with the craftsmanship behind our products.
We hope you enjoy your new sofa for many years to come, and we look forward to serving you again in the future!
Best wishes from the F&H team.
Real craftmanship
Great web site but for a purchase of this importance to us we visited the workshop in Burnley. The craftmanship and the pride taken in their product was very plain to see which gave us the confidence to place our order. We were not disappointed when our furniture arrived.
January 5, 2024
Unprompted review
Reply from Fleming Howland
Hello Mark,
Thank you for taking the time to share your experience with us! It's great to hear that you visited our workshop in Burnley to see our products firsthand. We're thrilled that your visit gave you the confidence to place your order and that you were satisfied with your furniture upon arrival. We always strive to ensure that every piece we create meets the high standards our customers expect and deserve. Thank you again for choosing us, and we look forward to serving you again in the future.
All the best from the F&H team!
The team at F & H are formidable
The team at F & H are formidable. From the initial communication, to the delivery, the care and attention to detail permeates everything they do.
It is a pleasure being able to meet the team in the workshop, and have my mum try different models and discuss the aspects to be focused on in making her as comfortable as possible.
Many thanks indeed, much appreciated.
December 18, 2023
Unprompted review
Reply from Fleming Howland
Hi Joanna,
Thank you so much for your kind words and for taking the time to share your experience. It was our pleasure to welcome you and your mother to our workshop to explore different chair models together. We're happy that you appreciate the service you received from us and hope she enjoys her new chair for many years to come. Many thanks again, and we look forward to serving you in the future.
Best wishes from all the team at Fleming & Howland!
Will Barker (Burnley FC supporter)…
Will Barker (Burnley FC supporter) could not have made us (and our dogs) more welcome when he showed us around your production line and your showroom.
We had chosen the design from your website, but changed our minds on the colour when we saw our original choice in the flesh.
All in all a very civilised and pleasant experience.
September 1, 2023
Unprompted review
Reply from Fleming Howland
Hello Michael, thank you for leaving such a positive review. We're delighted to hear that you felt welcomed by our team during your visit to our factory and showroom. We understand how important it is to make the right choice in design and color, and we're glad that seeing the options in person helped you find the perfect fit for your needs.
We look forward to serving you again in the future and hope you enjoy your new furniture. If there’s anything else we can assist you with, please don't hesitate to get back in touch. Best wishes from all of the team at Fleming & Howland.
Sebastian Chesterfield sofa
I recently purchased a Sebastian Chesterfield sofa from Fleming and Howland. I'm very pleased with my choice and can vouch for the fabulous quality and attention to detail in the design and manufacture. Customer service has been very good through and the team were especially helpful discussing colour options and arranging for additional swatches to be sent.
December 22, 2023
Unprompted review
Reply from Fleming Howland
Hello David,
Thank you so much for taking the time to share your positive experience with Fleming and Howland. It's great to know you're pleased with your new sofa and the service you received from us.
We're glad we were able to assist you in choosing the perfect colour options and arranging additional swatches to make sure you were happy with your selection. We hope you enjoy your new sofa for many years to come.
Thank you again, from all of the team at F&H.
Superb quality
Great craftmanship and quality of products. Excellent customer service from start to finish.
January 20, 2024
Unprompted review
Reply from Fleming Howland
Hello Susan,
Thank you so much for taking the time to leave this excellent review. We are happy to hear that our craftsmanship and quality met your expectations. It's also great to know that you were satisfied with our customer service throughout your experience with Fleming & Howland.
We hope you enjoy your new furniture for many years to come, and we look forward to serving you again in the future.
All the best from the F&H team.
Nice service and product, but check the dimensions
The sofa itself looks and feels well made. The team was very helpful in providing information and following up throughout the process of manufacturing and delivery.
However, the dimensions provided by the team were not accurate unfortunately. This meant I had to arrange for a furniture lifting company the day after delivery, to get the sofa lifted through a window as it didn't fit through the front door of my building.
Overall a positive experience except for that one little mishap.
December 20, 2023
Unprompted review
Reply from Fleming Howland
Thank you for taking the time to share your feedback with us. We're delighted to hear that you find the quality of the sofa to your liking and that our team was able to assist you effectively throughout the manufacturing and delivery process. Your experience regarding delivery is something we are actively working on by enhancing our dimension verification process. Thank you for providing this insightful feedback, it is very much appreciated.
It's great to know you had an overall positive experience. If there's anything further we can assist you with, or if you have any additional feedback, please don't hesitate to get in touch.
Best wishes, from all of the team at Fleming & Howland.
Don't expect much once your deposit is taken
Thought I had found the perfect design in chair (3 seater Mustang), and party to make it, but find myself regretting that I didn't do that extra due diligence.
Service team very attentive during early days whilst we worked out whether there could be any issues in fitting the chair in my new property. We discussed matters, over an extended period, sharing dimensions and floor plans etc to conclude that things were good to go.
Had no requirements for interactions after the order was placed so left the team to it.
When paying the balance, after notice that the chair was ready, I chose to 'check in' given passage of time and various matters including experiences re deliveries from other, unconnected, parties. I was assured that the F&H experience would be much more collaborative but sadly found that not to be the case.
Essentially F&H will extricate themselves from the delivery process in the 'belief' that their "trusted partners" can be more nimble in arranging delivery directly. Sounds great - what possibly could go wrong...
Not entirely unexpectedly, a third party left largely to their own devices, with only general direction on timeframe/deadline that delivery should be made by, will choose a date and time that suits them. Who can blame them - that is what they have been contracted to do.
This sees the delivery process very much being one of 'take it or leave it' and with F&H (the only party you have a contract with) out of the picture, options for control/influence are limited.
My personal experience was along the lines of: 'take it or leave it date' being 'offered'; request from me to understand what the next available date would be and being told that they would slot me back into a schedule in 2 weeks but couldn't give more than that; me rearranging various work commitments that I really shouldn't have, and then the day before delivery being told that drivers hadn't called in so delivery wouldn't happen; delivery date 2, through a second firm, was arranged on the same 'forced' basis although on much tighter timescales; thankfully they were able to offer another earlier date through good fortune (they had a last minute cancellation) when it transpired that their initial date conflicted with the other work commitments I'd previously rearranged.
Through various interactions with the F&H team I would hear the mantra that high value heavy items have special logistical considerations and that they cannot compromise on quality. Although this is a long review the reality was much more painful and this excuse quickly got tiring.
If I was ever approaching a transaction like this again - and it will never be with F&H - I would be asking myself who am I paying and for what. If it's manufacture and delivery the supplier won't get to extricate themselves from the second stage.
I have seen fingers pointed at delivery partners in other reviews but for me the issue is the management decision on outsource of delivery without suitable controls - that is inexcusable.
November 6, 2023
Unprompted review
Reply from Fleming Howland
Dear Paul,
We appreciate you taking the time to share your experience regarding our delivery service. We are delighted to hear that you found our service attentive and are happy with your order.
Our priority is to ensure that your furniture is treated with the utmost care by selecting the best logistical partners to handle it. We work very closely with our delivery partners to ensure our standards and expectations are met regarding service and delivery timescales.
Items that are particularly heavy and of significant value must be handled with extra care and therefore do not travel through typical logistics channels. All goods are fully insured, but we still have a duty of care to ensure items are delivered free of damage. With this in mind, we will not compromise safety for speed.
Due to the size of the vehicle and the distance to be transported, it is usually not possible to specify an exact day or time with the carrier. We always provide advanced notice of dispatch and delivery. To avoid delays, we encourage our customers to accept the first available date.
Your feedback is essential to us, so thank you once again for providing a review. If you have any further questions, please don’t hesitate to contact us and we’ll be happy to assist you.
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