FlexiSpot Reviews 6,176

My whole set up is awesome, took my desk set up at studio set up to the next level. I got the best I could get and it was worth it. Super easy to set up super good quality very heavy. I'm very impressed, use the YouTube video in the QR code on the box will help with the set up tremendously.

Trash desk! Parts fell off and they refuse to replace them! Don't trust this company!

I recently ordered a height-adjustable desk from FlexiSpot, but unfortunately the delivery process was problematic from the outset.

The desk was shipped in multiple parcels. While the desktop arrived correctly, the remaining parcels were misdelivered by the courier and never reached me.

What was particularly frustrating is that I was keen to resolve the issue and still receive the desk. I asked whether FlexiSpot could liaise directly with the courier to identify where the parcels had been delivered, as the delivery photo did not match any recognisable location near my address. However, I was advised that they could only proceed by submitting a claim to the courier once I had completed and digitally signed a form. As I was unable to provide a digital signature, this effectively prevented any further investigation at that stage.

As a result, I felt I had little option but to request a full refund rather than continue trying to obtain the missing parcels.

The process of arranging the return for the item that had been delivered was also unnecessarily stressful. Communication was fragmented, with multiple different customer service representatives responding, often without full awareness of previous correspondence. This led to repeated explanations and inconsistent guidance.

In particular, there was ongoing confusion around return labels, despite me clearly explaining that I was unable to print them. It took several exchanges to reach a workable solution, and even then, I had limited confidence that the collection would proceed as planned.

Although the final collection was completed successfully, and the courier did ultimately bring the required label, the overall experience felt disjointed and difficult to manage. At times, it felt like I was having to coordinate the process myself rather than being supported.

In summary, while the refund has been agreed, the overall experience was unnecessarily stressful. A more proactive and coordinated approach—particularly in dealing with the courier—would have made a significant difference.

Amazing customer service. 1 of 2 deliveries were made and both were marked as delivered(by Roadie). Contacted support and they were ready to ship a replacement. A few hours later and the original arrived at my doorstep(Roadie’s delivery driver either held onto it or it was a different delivery driver). Contacted support ASAP to cancel the replacement and they did so within a few hours; all of which happened in a day.

We ordered FLEXISPOT Adjustable C Table. The tabletop was damaged by setting up mistake. We called Flexispot issue number. They responded quickly and shipped entire order parts.
It’s unexpected surprise they shipped whole parts.
WOW. So good.

Patrick was an amazing customer service rep who helped me do a quick exchange on my order. Thank you!

Had an issue with an order that had actually been closed out since i forgot to write down the order number and pay for it. Ian from support handled it pretty quickly. Thanks, Ian!

Verry fast shipping, very fast customer service response and offered a very satisfying resolution. Thank you! Good product (e7 pro). Very happy!

I haven’t received my mattress just yet but I had a LOT of questions about the return policy (I’ve never ordered a mattress online before and I’ve heard some horror stories)- they were very quick to get with me (within minutes of messaging them) and answered all my questions. Now I can wait for my mattress with confidence lol

Had a problem with my desk controller after a year of owning it, and support made it right by replacing the part I needed.

They were really good issued me a new whole order as the previous order just arrived was damaged they are sending a replacement so thanks guys

Romica was very kind in helping me with an online coupon for my purchase. Assuming the chair arrives to the correct specifications, I will definitely recommend Flexispot to others.

Bought a standing desk in 2022 and loved it but as of 2026 it became very unstable. I reached out to customer service, and they were able to send me a new desk frame in about a week to replace my wobbly one. Very satisfied with my experience!

Thanks for your great support…
Congrats for your very nice customer service

Outstanding, fast service. The representatives are incredibly knowledgeable—you can simply ask your question and they provide precise, spot-on answers right away.

I’ve had a great overall experience with FlexiSpot. The desks, especially the E2 and E7 models, offer a clean design and smooth height adjustment that make daily use comfortable and practical. The E7 in particular feels very solid and premium, while the E2 is a good entry option for anyone getting into a sit-stand setup.

The chair is also comfortable and supportive for long hours, which makes a big difference when you’re working or gaming throughout the day.

What stood out the most, though, was the customer service. The support team was responsive, helpful, and genuinely focused on finding solutions. They went out of their way to assist me when I had questions, and that level of service really builds trust.

Overall, I’m happy with the purchase and would recommend FlexiSpot to anyone looking for a reliable standing desk setup with strong customer support behind it.

Great Support! Reached out to clarify a technical question which was promptly and accurately answered!

Their customer service ignores you. They take forever to ship “in stock” products. They constantly miss their estimated target ship dates on pre-orders.

Fast response, nice, and helpful.

The quality of the desk for the price I paid can only be described as shocking. The top of the desk is this sleek glass on top of a very sturdy white base. It looks awesome. Support at Flexispot is also 5-stars, they were very helpful and made everything easy.