Flexport Reviews 

I'm the owner of a freight forwarding firm, Global Gateway Logistics and I have audited several quotes and invoices from Flexport that their dissatisfied customers send to me. Rates, communication and the story the invoices tell are nothing if not opaque and questionable. It's exactly the reason I started my firm because there are too many big box firms like this out there that don't provide the transparency and service. Yes technology is great, but logistics is a relationship business. Relationships that matter especially when those relationships mitigate delays, issues and find solutions. And not to mention the most important relationship...the customer. My firm may not have billion dollars of investment, but we have heart, experience, transparency and trusted service.

For all of the companies that had to deal with poor service and unexpected charges (especially the small and medium companies trying to scale), hang in there and know that not all freight forwarders operate like this.

I switched to Flexport after being sold on their innovative interface. The initial service and pricing was good for our first couple of containers however it was quickly downgraded after 6 months of continued service. After pricing began to drastically change for the worse we were switched to different service reps/teams with less experience than the previous. In addition to the poor service was the constant headache of fighting illegitimate charges on every invoice. Flexport constantly asks for reviews yet never responds directly to the issues you share. I have since moved on from Flexport to find MUCH better rates and new appreciation for our business.

A horrendous organisation claiming to transform an archaic industry by automating the process.
They in fact manage quite the opposite.
We trialled them across 20 or so shipments after being chased by their sales team.
In almost every instance there were delays, errors, additional charges, problems, endless admin changes etc. It has been exhausting.
Far from relieving us of our work load, they have added to it tenfold, and to that of our suppliers.
Their inland charges in Asia are so expensive that suppliers threatened to stop working with us.
Their total costs are around 5-10% more expensive than traditional forwarders, so you expect something special!
They incur excessive additional costs (one US shipment cost us an additional 50% in costs due to inexperienced staff not knowing how to handle HS codes).
They continuously change booked delivery dates, causing mayhem for all involved, with feeble excuses including COVID (predictably!).
When you start complaining and voicing concerns, they eventually stop responding and just ignore you which is beyond amateur.
Ultimately we had to end the relationship as it was not conceivable it would work.
Watch this space, but I dont see them surviving with a market offering like this.
My advice, stick with experienced, honest and efficient traditional freight forwarders with whom you can build lasting relationship and a dependable service.

Before I used Flexport, I was working with logistics companies thru email. That was a nightmare.

I normally don't write reviews, but I feel like most of these negative reviews are unwarranted.

The bait+switch complaints are from people new to forwarding.

What Flexport does is quote people for their service which stays the same.

The 'additional' charge added to the invoice is customs and duties, which they have to charge at the time the products arrive at the receiving port because those fees are always changing.

Communication with my account manager has been 10/10.

We had a small mishap where they accidentally put the wrong HTS code and my account manager Frank called me right away and fixed the issue.

It would take a lot for me to switch to a different provider.

I've asked for quotes from different companies and Flexport's prices are very competitive.

Bait and switch pricing, they give you a nice low quote up front then double your invoice when it comes time to pay. From $1700 quote to almost $3200 invoice!

Very poor customer service. Not a good option for small business and unlikely to utilize them as we scale due to rude CS interactions.

I have used flexport several times and they always add unexpected fees that add up to about 25% higher than their advertised price.

However, my last shipment was a whole new level of BS.

They quoted me under 5k and then charged me $13k dollars. And they charge you right when they share the invoice.

I'm so pissed off. What a sleazy company

I have used them many times. Things were much better when they took different shipping options/vendors. But with them trying to take the whole shipping chain in house, their delivery times are awful.

The dashboard is easy and customer service is pretty good, but there logistics/warehouse is a 1 star at best.

I went online and made a quote request, no response so I had to call them to follow up. When I did get the rates they were .15/kg more expensive with a slower transit time. But it was all inconsequential as the client booked elsewhere. We were just too slow ! Thanks for nothing flexport.

Not for small business owners.

Put it on your website that you only want large companies. Save everyone some time.

Love Flexport. They streamlined our entire logistics operations. Now everything is in one place and easily searchable. Would highly recommend Flexport.

This feedback was for you "Jeffrey Walker" because you deal with me like a robot not a friendly customer , You always redirect me to the help section instead of replying to me When i asked about the tax & Duties estimations for my products and this is the minimum you should provide for free for a customer like me and you , trying to bill that to me , and delayed that and i end up in the Trump list with a loss ... I contacted flexport customer service about that I contacted the CEO of flexport about that in linkedin to told them that i never get this bad experience with Flexport ... i'm used to get great service & great communication and i requested them to change my team ... 
But no replies !!! And i wans not able to cancel my shipments ... i canceled just one , to let the supplier take care of this 
So Disappointed !!!!

The overall shipping, tracking and customs clearance experience was ok. Problems arose with renewing a U.S. Continuous Import Bond. I paid the full bond renewal fee via the flexport platform and received email confirmation from the bond support representative; however, 5 weeks later when the shipment arrived, the bond showed expired. As a result, I incurred an additional Single Entry Bond fee in addition to the continuous bond fee previously incurred. The service and management reps showed no interest in properly addressing the matter.

Was looking forward to simplifying our incoming container/freight process with flexport and that did not happen. They tell you what you want to hear once you agree to do business then everything changes. There is no customer service, if you have a questions that you would like to speak to someone about you must schedule an appointment at their convenience which all reps we ever talked to were on east coast time. Billing charges were ridiculous. We showed our bill to our new current freight forward along with another company who has been shipping containers for 20+ years and they had never seen some of the charges flexport claimed to be "standard". Not only are they now charging 30% more than other freight forwarders they shipped a container without our authorization. Would defiantly stay clear of this company, they are doing whatever they can to get as much money out of you.

Pretty bad experience right off the bat. Submitted a quote reques. They said I’d receive a quote in 24 hours. Waited for two days... nothing, crickets. I called them and I was forwarded to a voicemail. Left a message, a few days later still nothing. Called again, I was advised to send an email. I finally got a response asking about the volume of the shipment. Apparently, 6-10 shipments per year are not big enough for them. That would have been fine if they said that right away or put this info on their website. I will not use or recommend Flexport.

I was keen to use this freight forwarder after I could see that they had made an effort to build a decent platform where I could track and monitor my shipment.

However, I don't recommend them at all. Anyone who has shipped from China will know how frustrating the process is. This forwarder was late at every stage and when my goods arrived in the US, there were SO many delays.

Also there are many hidden costs which is probably why I felt the quote was so low in the first place. They simply hide a lot of fees that they add on later.

I don't recommend Flexport to anyone who is concerned with staying in stock and for their goods to arrive on time.