Hi made a quick easy booking with Mr Ronnie he understood and delivered exactly what I needed i wouldn't get anywhere with out Ronnie at Flightcatchers.com. Fantastic customer service Flightcatchers a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good experience with Flightcatchers. The whole booking process was smooth and easy, and they helped me find a good deal without any hassle. Big thanks to Badar, Haroon, and Qamar Iqbal f... See more
Company replied
I had a great experience with this Travel Agency, Their consultant Abraham was extremely helpful and professional. He explained everything clearly and guided me through the entire process step by ste... See more
Company replied
Had to cancel my initial booking made online via another company as they did not honor their price quoted and wanted considerably more money. Rebooked same flights at near initial cost through Flightc... See more
Company replied
Company details
Written by the company
flightcatchers.com is an e-commerce company offering online travel products and services including flights, hotels and packages. We are a part of Polani Travel Ltd, originally a family-run business established in 1965. Today we have over 50 years of experience and have firmly established ourselves as one of the key players in the UK travel industry. Over the years, we have developed our expertise and negotiated special discounts with our suppliers to provide you with the best customer experience possible at affordable rates. We have recently invested heavily in our technology to ensure that we provide you with a simple and hassle free online experience. However, we also recognise that our customers may want to speak to someone personally about their travel requirements so we have professionally trained staff ready to assist you 7 days a week.
Contact info
84 Kingsley Road, TW3 1QA, Hounslow, United Kingdom
- 02071831816
- info@flightcatchers.com
- flightcatchers.com
4.7
Excellent
15K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Few days ago we booked flight for…
Few days ago we booked flight for Pakistan my son by mistake click economy basic instead of economy value as he told me and I check I ring them straight away but call handler said ticket been issue but I told them we didn't receive ticket yet then he said I will check and after ten minutes we received e-ticket and they transferr me to another department they told me sorry ticket been issued we can't do anything when I told them we going Pakistan and with they give us 0 baggage and ask us £120 for one suitcase
So never to going use flight cather again just one click and ring them straight away but they just want to more money
April 14, 2026
Unprompted review
Reply from Flightcatchers
Dear Mohammad Saleem,
Thank you for your feedback.
We are sorry to hear about your experience and understand your concern regarding the fare selection and baggage charges.
Please note that the booking is processed based on the option selected at the time of purchase, and the fare conditions linked to that selection apply accordingly. Once the booking is confirmed, any changes or upgrades are subject to the applicable fare rules and charges.
We do understand your frustration in this situation, and your comments have been noted as part of our ongoing efforts to improve clarity during the booking process.
Best regards,
Customer Care Team
I have issue with my booking Abraham…
I have issue with my booking Abraham helped me very professionally, highly recommend 5* customer service.
April 18, 2026
Reply from Flightcatchers
Dear Kamal,
Thank you very much for your feedback, we are pleased to hear that you had a great experience with Mr Abraham and truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Good service
Very good customer service. Helped so much with the flight booking. Will be coming back for more flights.
April 18, 2026
Reply from Flightcatchers
Dear Nazakat,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Best
Han was very helpful. He called me 3 times and guided me every step thank you definitely recommend this service
April 18, 2026
Reply from Flightcatchers
Dear Mohamed,
Thank you very much for your feedback, we are pleased to hear that you had a great experience with us and truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Flightcatchers review
Khalid was very patient with this technophobe.
Provided a very proffesional service. Will likely become my goto travel agents
April 17, 2026
Unprompted review
Reply from Flightcatchers
Dear Ayo Davis,
Thank you for your feedback. We’re glad to hear that Khalid provided you with patient and professional service, and that your experience with Flightcatchers was positive.
We truly appreciate your kind words and support.
Best regards,
Customer Care Team
Selvester served me and I'm very much happy about his approach.
I booked my flight with Flightcatcher and Selvester gave me a good connection for my travel. Very much happy.
April 18, 2026
Unprompted review
Reply from Flightcatchers
Dear Babar Chughtai,
Thank you for your feedback. We’re glad to hear that Selvester provided you with good support and helped you find a suitable flight connection.
We truly appreciate your kind words and support.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Customer,
Thank you for your kind feedback.
We are pleased to hear that you found Aliyan to be very helpful and that you received great service. Your appreciation means a lot to us.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Smooth and hassle-free booking with great customer service
Really good experience with Flightcatchers. The whole booking process was smooth and easy, and they helped me find a good deal without any hassle.
Big thanks to Badar, Haroon, and Qamar Iqbal for their help. They were all friendly, patient, and quick to respond. Haroon explained everything clearly, Badar was really helpful throughout, and Qamar Iqbal handled things professionally.
I also liked how they answered all my questions properly, especially around baggage and other details, which made things a lot easier for me.
Overall, great service and I’d definitely use them again and recommend them to others.
April 18, 2026
Reply from Flightcatchers
Dear Customer,
Thank you for your feedback. We’re glad to hear you had a smooth booking experience and appreciated the support from our team.
We truly value your recommendation.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Malik Imran Khan,
Thank you for your feedback. We’re glad to hear that Kamal was very helpful in booking your tickets.
We appreciate your support.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Parvez Akhtar,
Thank you for your feedback. We’re glad to hear you had a very good experience with our service.
We appreciate your support.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Afshar Sangari,
Thank you for your kind feedback. We are pleased to hear that Taha handled your request nicely and provided you with a good experience.
We appreciate your support and look forward to assisting you again in the future.
Best regards,
Customer Care Team
Customer service was really good and…
Customer service was really good and was really helpful during the process of booking
April 11, 2026
Reply from Flightcatchers
Dear Customer,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Customer,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Di Vail,
Thank you for your kind feedback. We’re really pleased to hear that Manjid handled your enquiry professionally and made everything nice and easy for you. Your 5 star rating is greatly appreciated.
We look forward to assisting you again soon.
Best regards,
Customer Care Team
Customer service
It’s been great, The guy named Zeshan was very understandable and polite he sorted by ticket out in a minute I really appreciate his customer service and support
April 17, 2026
Unprompted review
Reply from Flightcatchers
Dear Hamad,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Great service
April 12, 2026
Reply from Flightcatchers
Dear Customer,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Very good Coustomer service by BADAR
April 17, 2026
Reply from Flightcatchers
Dear Mohamed,
Thank you very much for your feedback, we are pleased to hear that you had a great experience with Mr Badar and truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Five star service
April 17, 2026
Reply from Flightcatchers
Dear Anzar,
Thank you very much for your feedback, we are pleased to hear that you had a great experience with us and truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Fahad,
Thank you very much for your kind feedback. We’re delighted to hear that Yakshan Ali helped you with your booking and that you found his approach clear and supportive.
We truly appreciate your comments and look forward to assisting you again.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Customer,
Thank you for your kind feedback.
We are pleased to hear that you had a great experience and that Selvester was able to assist you effectively. Your appreciation means a lot to our team.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.