Flight Centre Canada - Flight Centre Upper Canada Reviews 30

TrustScore 4.5 out of 5

4.7

17600 Yonge Street, L3Y 4Z1 Newmarket, ON, CA


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Rated 5 out of 5 stars

Amanda McLellan has been our agent for many years and I would not book a trip without her .She is very professional and knows exactly what we would like in a trip. We booked our trip to Punta Cana i... See more

Company replied

Rated 5 out of 5 stars

We recently booked our trip to Punta Cana through Bella at Flight Centre, and she was absolutely wonderful to work with! From the very beginning, she was friendly, professional, and incredibly knowled... See more

Company replied

Rated 4 out of 5 stars

Diedre Lowe was helpful for my husband and I when booking our trip. She was very friendly and walked us through everything, which was wonderful

Company replied

Rated 5 out of 5 stars

We had such a great experience working with Francine Coppen. She is honestly an amazing person and truly cares about her clients. She helped us with everything patiently and with a big heart, and made... See more

Company replied


Company details

Written by the company

Full service travel agency with offices throughout Canada, offering flights, cruises, tours and vacation packages.

Flight Centre Canada

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30 reviews

5-star
4-star
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Rated 5 out of 5 stars

Amanda McLellan

Amanda McLellan has been our agent for many years
and I would not book a trip without her .She is very professional and knows exactly what we would like in a trip. We booked our trip to Punta Cana in January
and we have just booked our cruise with her in August

January 11, 2026
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks for the 5-star review, Vince. We love hearing from our repeat customers. Thanks for sharing your positive experience working with Amanda. Enjoy your cruise!

Rated 5 out of 5 stars

We had such a great experience working…

We had such a great experience working with Francine Coppen. She is honestly an amazing person and truly cares about her clients. She helped us with everything patiently and with a big heart, and made the whole process so easy and stress-free for us.

October 8, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks for the 5-star review, Sara. We're so glad to hear that working with Francine was such a great experience!

Rated 5 out of 5 stars

The flight booked by our cruise line…

The flight booked by our cruise line was poorly chosen. Personal searches proved very frustrating. In just a few minutes Emily cut through the options, found the perfect flight at a remarkable price. Fabulous. The follow up with the reservation and billing also very efficient. Could not be more pleased.

December 22, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks for the 5-star review, Brian. We're so happy to hear Emily provided great customer service with your travel needs.

Rated 5 out of 5 stars

Jennifer Starzynski is Amazing

Jennifer Starzynski is amazing! We had to make changes to our travel arrangements that were already booked and paid for and Jennifer went above and beyond to find us an alternative resort that better met our needs. She is the best.

November 5, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks for sharing your experience booking with Jennifer, Michael! We're sorry to hear you had to change your travel arrangements, but are so glad she was able to assist with doing so positively. We look to helping you with your future travels.

Rated 5 out of 5 stars

Yna was fantastic

Yna was fantastic! Super knowledgeable, professional and made the experience easy. Yna explained everything and made sure I am covered for anything and everything during our trip.
It would be great to see more Flight Centre's open up again! I miss the one we had in Barrie. So much easier to book a trip as you know everything will be covered!

October 30, 2025
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks for sharing your positive experience, Deanne. We're so happy to hear that it was a fantastic one. Thanks for the feedback re: store locations. We look forward to assisting you with your future travels.

Rated 5 out of 5 stars

We recently booked our trip to Punta…

We recently booked our trip to Punta Cana through Bella at Flight Centre, and she was absolutely wonderful to work with! From the very beginning, she was friendly, professional, and incredibly knowledgeable. Bella took the time to listen to what we were looking for and went above and beyond to make sure every detail was perfect. She answered all our questions quickly and gave us great recommendations that made our vacation even better. Everything went so smoothly, and we felt completely taken care of. Thanks to Bella, we had an amazing and stress-free trip to Punta Cana. We’ll definitely be booking with her again!

September 17, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks, Elise, for sharing your positive experience booking with Bella. We're so happy to hear that from start to finish you were delivered wonderful service and had a great trip. We can't wait to help with your future travels.

Rated 5 out of 5 stars

Very friendly and efficient experience with Tina

Tina Yates was super nice and helpful! I had previously had some very unpleasant experiences with Flight Centre and was hesitant to come back but she put my worries to rest. She was able to help me quickly and efficiently book a flight and was prompt in sending all the necessary documents I needed. Thanks Tina!

June 27, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks for sharing your experience booking with Tina, Annie. We're so grateful that you gave us the opportunity to regain your trust with booking your travels at Flight Centre and look forward to assisting you in the future!

Rated 5 out of 5 stars

I highly recommend

My husband and I walked into the flight centre in Newmarket for the first time and met the lovely Hardeep Ryat. We explained where we wanted to go and what type of trip we wanted. Hardeep arranged a beautiful trip for us and we can’t thank her enough.
We already have a business trip that we have to take in the future and Hardeep arranged that one as well for us.
We will be consulting with Hardeep with a future business or pleasure trips. Thank you Hardeep.

September 16, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks for the 5-star review, Sharon. We're so happy to hear that you had a lovely experience booking your travels with Hardeep and that the trip was just what you wanted. Thanks for sharing, we can't wait to assist with more travel in the future.

Rated 5 out of 5 stars

Flying High with Flight Centre.

Flight Centre (Newmarket) was recommended to us by a friend. It was our first time using them and I have to say we were very pleased with the level of professionalism that we encountered. We dealt with Hardeep Ryat. Hardeep went above and beyond to ensure all of our needs and wishes were taken care of, and met. Besides the one trip, we discussed other possible future trips and she has kept on top of any possible future plans. Hardeep followed up with us after our trip to find out how things went and the pros and cons of our journey. We truly valued her input and work. Thank You Hardeep for making this trip flawless!

August 29, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks so much for this amazing review Rina! We love to see how the team has gone above & beyond to share their expertise and personalise your trip for you.

Rated 5 out of 5 stars

Francine was very patient with us and…

Francine was very patient with us and helped submit a claim for our expenses during the Air Canada strike. Thank you!

August 23, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks for the 5-star review, Leila! We're so glad to hear that Francine was able to help you navigate the Air Canada strike.

Rated 5 out of 5 stars

Bella Violo was very helpful and…

Bella Violo was very helpful and answered all our questions with our vacation that we booked in November. We've been going to flight centre at Upper Canada Newmarket since 2012 and every time we go, we get excellent customer service by everyone.

August 4, 2025
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks for the review, Giuseppe! It's great to hear that matter which Travel Expert assists you, they're giving excellent customer service. We appreciate you having us be a part of your travel needs for over a decade!

Rated 5 out of 5 stars

Shannon Violin - Trusted Travel Consultant

Shannon Violin is a wonderful travel consultant who worked diligently on finding the perfect European vacation for my son and I. She took the time to understand my needs, ask me questions and helped me narrow down my choices. Then she seamlessly coordinated all the details end-to-end. She is a trusted advisor who provides a friendly, personalized approach that is valuable and needed in the travel industry. I'd highly recommend her to anyone. And my vacation was epic - lots of bonding and great memories made w my son.

May 8, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

We love to see this awesome review for Shannon, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing, Karen!

Rated 5 out of 5 stars

First trip as a family of 6 to JA

This was the first trip we have taken as a family. My hubby and I have 4 kids: 2 teens and 2 children. We met Diedre Lowe at the upper Canada Mall flight Centre location, we explained to her all our expectations and she took it from there. I loved dealing with her, she is warm, understanding and so helpful. Whenever I needed her, she made herself accessible. She went above and beyond to make sure our trip was seamless, and that we were taken care of. She had an answer for every concern no matter how silly/small or annoying. The service was amazing, the trip was amazing, we will definitely be trusting her for the rest of our family vacations.

March 8, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

We love to see this awesome review Diedra, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Our recent trip to the USA was…

Our recent trip to the USA was seamless. Every thing went to plan - flights, accommodation and pre booked tours/activities. We had an amazing time away.
This was thanks to the amazing knowledge and experience from Tiffany Widdowson.
We would highly recommend Tiffany to book and help plan a trip.
Thank you Tiffany for your knowledge, experience and attention to detail.

February 26, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

We love to see this glowing review for Tiffany, and how she provided exceptional service and made your booking process so easy! Thank you for your fantastic review!

Rated 5 out of 5 stars

Megan B

Megan B. at the Newmarket location has been an outstanding agent to deal with, very responsive and professional. Provided us with useful information for our trip to Asia, very knowledgeable and going above and beyond. Highly recommend!

March 17, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks so much for this fantastic feedback, we’re delighted to hear that you had a fantastic experience with Megan! Thanks for sharing John😊

Rated 5 out of 5 stars

NEEDED A GREAT RELAXING VACATION

THE REASON WHY WE CAME TO THE FLIGHT CENTER AS WE HAD GREAT EXPERIENCES FROM TWO OTHER VACATIONS THAT WE BOOKED WITH THE FLIGHT CENTER.
WE WOULD HAVE NEVER HAVE FOUND SUCH A GREAT REORT IF IT WAS NOT FOR DEIDRE OUR TRAVEL AGENT. I WAS VERY PERSISTANT IN WHAT WE WANTED BUT NOT SURE WHERE WE WANTED TO TRAVEL TOO DOWN SOUTH. . DEIDRE WAS VERY PATIENT AND OFFERED MANY SUGGESTIONS THAT WOULD SUIT OUR NEEDS . SHE WAS ABLE TO FIND US A REALLY NICE RESORT AND MADE OUR TRIP SPECIAL . DEIDRE WAS VERY PATIENT AND POLITE, AND ALWAYS MADE SURE SHE LISTEN TO WANT WE NEEDED. TO HELP US OUT DUE TO SHORT TIMING DEIDRE EVEN HELPED US WHEN SHE WAS NOT WORKING AND AT HOME WITH HER FAMILY . DEIDRE PROVIDED A GREAT CUSTOMER EXPERIENCE AND WE WOULD COME BACK TO THE FLIGHT CENTER BECAUSE OF HER. SHE HELPED US TO CORRECT MANY MISTAKES MADE BY AIR TRANSAT AND ENSURED THEY MADE THING RIGHT. NOT SURE WE WOULD BOOK A TRIP DOWN SOUTH WITH AIR TRANSAT AGAIN. TOO MANY PROBLEMS.
THANK YOU SO MUCH DEIDRE FOR PROVIDING THE BEST CUSTOMER EXPERIENCE. THANK YOU DEIDRE FOR BEING PATIENT WITH US IN SUCH A SHORT TIME TO MAKE A BOOKING.
WE WOULD ALSO LIKE TO SAY THANK YOU TO TINA YATES FOR HELPING US OUT TO GET OUR ENTRY AND EXIT ETICKET COMPLETED FOR DOMINICAN REPUBLIC , SHE WAS VERY HELPFUL.
THANK YOU DEIDRE AND TINA.

April 4, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thanks for your kind words about Diedre - we love to hear how professional, kind and patient she is!

Rated 5 out of 5 stars

I can’t recommend them enough!

I can’t recommend Tiffany enough! From start to finish, she made my travel experience seamless and stress-free. She took the time to understand exactly what I wanted, provided amazing recommendations, and handled every detail with professionalism and care.

Thanks to her expertise, I enjoyed a perfectly planned itinerary with great accommodations, smooth transportation, and unforgettable experiences. Her customer service was top-notch, always responsive and willing to go the extra mile to ensure everything went smoothly.

I will definitely be using her services again for my future travels

January 16, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Hi Tash, thank you for leaving such an amazing review about Tiffany! We love to hear it 😊

Rated 5 out of 5 stars

Very helpful

Flight Centre was very helpful in planning our trip and our agent, Yna, was very professional. She took the time to understand our needs and interests, and helped us plan an amazing vacation for the whole family.

March 21, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

We love to see this glowing review for Yna, and how she secured you a great deal and made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😊`

Rated 5 out of 5 stars

Very helpful with last-minute travel concerns

We worked with Diedre to book our trip, and she was helpful, gave good suggestions when we were unsure of connection and flight options, and took her time with us. Most notably though, due to illness we almost had to cancel/postpone - and very last minute she was quick to reply via email to all my panicky questions about cancellation/postponement options, and that was SO greatly appreciated, as everything was suddenly up in the air. Thankfully, we did end up going on the trip! Thank you Diedre for being so helpful in good times and stressful times!

February 21, 2025
Unprompted review
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Reply from Flight Centre Canada - Flight Centre Upper Canada

Thank you so much for the fantastic feedback! We’re delighted to see how Diedre took great care of your trip and took away any stress for you ❤️

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