Amy at the chartwell branch was amazing. She is our go to person. Would highly recommend. Nothing was a bother and she even stayed past the branch closing time so that we could make payment over the p... See more
Company replied
Location
Switch locationShop 128, Chartwell Shopping Centre, 201 Hukanui Road, 201 Hukanui Road, 3200 Hamilton, Waikato, NZ
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have booked all our trips through Amy at flight centre Hamilton for year's is always very helpful an has never put us wrong with the decisions she advise us on if we are unsure . highly recommend a... See more
Company replied
Renee is very helpful, kind and always goes out of her way to ensure excellent customer service. I was nervous to travel and she has given me the confidence to travel over to Thailand with my daughter... See more
Company replied
Jo has been very helpful and the communication has been great. We still have a couple more things to book before we fly out so maybe the review is a little early. But I’m sure Jo will be just as help... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Bus Tour Agency
- Cruise Agency
- Cruise Travel Agency
- Tourist Attraction
About Flight Centre New Zealand - Flight Centre Chartwell
Written by the company
Written by the company
Contact info
Shop 128, Chartwell Shopping Centre, 201 Hukanui Road, 201 Hukanui Road, 3200, Hamilton, Waikato, New Zealand
- 0800 250 132
4.1
Great
9 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Service
Amy at the chartwell branch was amazing. She is our go to person. Would highly recommend. Nothing was a bother and she even stayed past the branch closing time so that we could make payment over the phone to secure our flights and accommodation.
May 3, 2026
Reply from Flight Centre New Zealand - Flight Centre Chartwell
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Just like how friendly and helpful your…
Just like how friendly and helpful your team are
March 27, 2026
Reply from Flight Centre New Zealand - Flight Centre Chartwell
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Have always booked with flight centre.
January 14, 2026
Reply from Flight Centre New Zealand - Flight Centre Chartwell
Thanks for the great review 😊
Excellent service!!!!!
Excellent service!!!!!
Renee is very helpful, I booked my flight easily!
January 7, 2026
Reply from Flight Centre New Zealand - Flight Centre Chartwell
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
We have booked all our trips through…
We have booked all our trips through Amy at flight centre Hamilton for year's is always very helpful an has never put us wrong with the decisions she advise us on if we are unsure . highly recommend any.lorraine maning
November 16, 2025
Reply from Flight Centre New Zealand - Flight Centre Chartwell
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Review:Poor After-Sales Coordination and Insurance Support
Review:
I booked my flight tickets and travel insurance through Flight Centre (NZ).
When an emergency occurred during my trip, the travel agent failed to provide proper coordination or follow-up with the insurer. I was repeatedly told to wait, sent different instructions by different people, and after weeks there is still no clear progress.
I have supplied complete documentation and kept communication open — the issue is not missing paperwork, but poor case handling.
This review will remain until the issue is resolved fairly.
If a reasonable outcome is achieved, I will update it with a balanced and fair evaluation.
March 25, 2025
Unprompted review
Reply from Flight Centre New Zealand - Flight Centre Chartwell
Dear Sam,
We are sorry to hear of your experience.
We recommend you reach out to our customer relations team who can investigate this further for you. You can contact them via this webform, which will create a case number for your query: https://help.flightcentre.co.nz/s/feedback
The Team at Flight Centre
Travel
Renee is very helpful, kind and always goes out of her way to ensure excellent customer service. I was nervous to travel and she has given me the confidence to travel over to Thailand with my daughter. I booked flights with Renee multiple times. I appreciate everything she has done for me and my family on my travel experiences and I will be back again booking travel with her.
October 20, 2025
Unprompted review
Reply from Flight Centre New Zealand - Flight Centre Chartwell
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Easy and friendly
I used Flight Centre to book airfare and travel insurance to and from Europe.
I had the pleasure of sitting down with Jessica. She was friendly and helpful and very responsive over email, which I appreciated. She sorted out everything for me, and I had a successful trip.
July 28, 2025
Unprompted review
Reply from Flight Centre New Zealand - Flight Centre Chartwell
Dear Melissa,
We're happy to hear that your trip booking experience was so positive. It's great to know that Jessica was helpful and responsive, ensuring your travel to Europe was a success. Thank you for sharing your feedback.
Australia holiday
Jo has been very helpful and the communication has been great. We still have a couple more things to book before we fly out so maybe the review is a little early. But I’m sure Jo will be just as helpful on finishing our itinerary for the holiday.
Thanks
June 26, 2025
Reply from Flight Centre New Zealand - Flight Centre Chartwell
Dear Kev,
We appreciate your kind words! We're happy to hear that our communication has been helpful. We look forward to assisting you further in finalizing your holiday itinerary and ensuring a seamless experience. Thanks again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.