Flight Centre New Zealand - Flight Centre Napier� Reviews 

17
TrustScore 4.5 out of 5

4.4

116 Emerson Street, 4110 Napier South, Napier, NZ


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Rated 5 out of 5 stars

Angela Hunt from Flight Centre in Napier has been the most helpful and accommodating agent to deal with. Our holiday plans changed more than once as more people came on board and Angela made it so eas... See more

Company replied

Rated 5 out of 5 stars

Tim possessed that great balance of friendliness and professionalism, throughout our long meeting with him. His experience as a Travel Agent is clearly evident. He answered all our questions very clea... See more

Company replied

Rated 5 out of 5 stars

Daniel Nightingale was amazing.He was so knowledgable & made booking our cruise very easy. He was extremely efficient and made the booking process very straight forward and ease of mind for us. Defini... See more

Company replied

Rated 4 out of 5 stars

Chris was our expert again. He is always very friendly, honest and helpful. The only issue i would say (and its not really an issue) is on the app i can't see my recent bookings and i'm wondering if... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Bus Tour Agency
  4. Cruise Agency
  5. Cruise Travel Agency
  6. Tourist Attraction

About Flight Centre New Zealand - Flight Centre Napier�

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

  • 116 Emerson Street, 4110, Napier South, Napier, New Zealand

  • 0800 250 132

4.4

Excellent

TrustScore 4.5 out of 5

17 reviews

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1-star

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4.4

All reviews

(17)

660 reviews in the last 12 months

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Rated 5 out of 5 stars

Angela is the best!

Angela Hunt from Flight Centre in Napier has been the most helpful and accommodating agent to deal with. Our holiday plans changed more than once as more people came on board and Angela made it so easy for us, nothing was a problem and she had all the flights and accommodation updated within the day. Expert advice and fun to deal with, we will go where Angela goes for any travel plans in future!

August 3, 2026
Unprompted review
Flight Centre New Zealand - Flight Centre Napier� logo

Reply from Flight Centre New Zealand - Flight Centre Napier�

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Our travel agent Angela Hunt was…

Our travel agent Angela Hunt was extremely
helpful and made the booking of our trip very easy and uncomplicated.

June 3, 2026
Flight Centre New Zealand - Flight Centre Napier� logo

Reply from Flight Centre New Zealand - Flight Centre Napier�

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Easy

Easy, friendly, helpful service.

May 6, 2026
Flight Centre New Zealand - Flight Centre Napier� logo

Reply from Flight Centre New Zealand - Flight Centre Napier�

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Amazing Stephen at Napier Flight Centre

Stephen at Napier Flight Centre was onto it! Friendly, enthusiastic and super efficient with great advice. He booked our flights instantly and I received a written confirmation within 10 minutes. He was upfront with fees and costs. Very professional and knowledgeable.

March 13, 2026
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Reply from Flight Centre New Zealand - Flight Centre Napier�

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Excellent travel consultant

My travel consultant, Daniel Nightingale, at the Napier shop, is so professional, so knowledgeable and so helpful.

March 5, 2026
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Reply from Flight Centre New Zealand - Flight Centre Napier�

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Helpful advice

Helpful advice. Listened to my needs. Looked for best deals.

January 10, 2026
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Reply from Flight Centre New Zealand - Flight Centre Napier�

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Excellent Experience. Highly Recommend..…

Tim possessed that great balance of friendliness and professionalism, throughout our long meeting with him. His experience as a Travel Agent is clearly evident. He answered all our questions very clearly and we left extremely happy and confident with our next holiday fully booked. Tim took over our last year's trip after the Flight Centre Rep. we were dealing with left Flight Centre (she was also great) and was equally efficient in seeing us through the last steps of organising that trip. We have dealt with Flight Centre many times over the years in other parts of the country and we have never had an experience less than excellent. Based on our experiences with Flight Centre we would never consider using any other travel agency company. We Highly recommended them to all prospective travellers.

January 8, 2026
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Reply from Flight Centre New Zealand - Flight Centre Napier�

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Dan our travel agent man in Napier

Our go to travel agent Dan was outstanding. We are seniors and he sorted our flights and insurance.

December 30, 2025
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Reply from Flight Centre New Zealand - Flight Centre Napier�

Thanks for the glowing review , we're delighted to hear the team provided you with an outstanding booking experience!

Rated 5 out of 5 stars

Efficiency of agent,

November 21, 2025
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Reply from Flight Centre New Zealand - Flight Centre Napier�

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 1 out of 5 stars

Nightmare service. Run

Nothing to do with flights it was all the bookings flight centre did all wrong I no it was a group of 8 but everything was wrong booked on things we didn't ask for or things we did weren't booked nightmare

August 30, 2025
Unprompted review
Flight Centre New Zealand - Flight Centre Napier� logo

Reply from Flight Centre New Zealand - Flight Centre Napier�

Dear Helen,

Thank you for taking the time to give us this feedback. We are sorry to hear that you are unhappy with your recent experience with Flight Centre. We pride ourselves on fantastic service and are disappointed to hear than you feel yours has been anything less. Please feel free to reach out to our customer relations team via this webform; http://travl.to/6261YfJV3

All the best,
The Team at Flight Centre

Rated 5 out of 5 stars

Awesome experience made the whole…

Awesome experience made the whole booking and all that goes with it amazing and simple thanks Anneliese

September 9, 2025
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Reply from Flight Centre New Zealand - Flight Centre Napier�

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, Adrienne Mist!

Rated 5 out of 5 stars

Great Customer Service

Daniel Nightingale was amazing.He was so knowledgable & made booking our cruise very easy. He was extremely efficient and made the booking process very straight forward and ease of mind for us. Definitely an exceptional travel agent and a great asset to the Flight Centre Team.

September 3, 2025
Flight Centre New Zealand - Flight Centre Napier� logo

Reply from Flight Centre New Zealand - Flight Centre Napier�

Hi Jan Colbert, we really appreciate your great review! It's wonderful to hear how they made your booking experience quick and easy 🙂

Rated 4 out of 5 stars

Flight Centre Napier

Chris was our expert again. He is always very friendly, honest and helpful.
The only issue i would say (and its not really an issue) is on the app i can't see my recent bookings and i'm wondering if its because they're not paid in full..? A little disappointing if we want to see the countdown etc

July 28, 2025
Flight Centre New Zealand - Flight Centre Napier� logo

Reply from Flight Centre New Zealand - Flight Centre Napier�

Hi Michelle,

We appreciate your kind words. We're happy that you found our expert friendly, honest, and helpful. We'll investigate why your recent bookings aren't showing in the app and appreciate you bringing it to the store's attention.

Rated 5 out of 5 stars

Very professional Very social

Very professional Very social
Fantastic Person

June 14, 2025
Flight Centre New Zealand - Flight Centre Napier� logo

Reply from Flight Centre New Zealand - Flight Centre Napier�

Dear Kevin,

We're happy to hear that you had a positive and engaging experience. Thank you for your feedback!

Rated 5 out of 5 stars

Professional & Knowledgeable

Professional and friendly customer service. Stephen is knowledgeable and has been very helpful with my visit to Canada and USA. Thank you.

April 20, 2025
Flight Centre New Zealand - Flight Centre Napier� logo

Reply from Flight Centre New Zealand - Flight Centre Napier�

We appreciate your kind words about our customer service. We're thrilled to hear that Stephen was able to assist you with your trip to Canada and the USA. We strive to provide our customers with the best possible experience, and we're glad that you were satisfied with our service!

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