Flight Centre Australia - FCBT Sydney Reviews 10

TrustScore 4.5 out of 5

4.4

478 George Street, Level 1a, 2000 SYDNEY, NSW, AU


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Rated 5 out of 5 stars

SAMANTHA (SYDNEY CITY) ASSISTED US WITH FLIGHTS TO EUROPE. SHE WAS VERY EFFICIENT, PROVIDED US WITH MANY OPTIONS AND WAS ESPECIALLY PATIENT WHILST WE MADE DECISIONS. SHE HAS A LOVELY PERSONALITY AN... See more

Company replied

Rated 5 out of 5 stars

Our consultant Alex has been extremely responsive and committed to ensuring we get tours to the destinations we want and responding quickly to our enquiries. This is the second time we’ve used him. O... See more

Company replied

Rated 5 out of 5 stars

We had a very stressful situation where upon our arrival to Sydney we found that a royal Caribbean cruise was canceled due to technical problems with a vessel. We contacted flight center at the recomm... See more

Company replied


Company details

  1. Travel Agency

About Flight Centre Australia - FCBT Sydney

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

  • 478 George Street, Level 1a, 2000, SYDNEY, NSW, Australia

  • 1300208494

4.4

Excellent

TrustScore 4.5 out of 5

10 reviews

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4-star
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1-star

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Rated 5 out of 5 stars

SAMANTHA (SYDNEY CITY) EXCELLENT TRAVEL AGENT

SAMANTHA (SYDNEY CITY) ASSISTED US WITH FLIGHTS TO EUROPE. SHE WAS VERY EFFICIENT, PROVIDED US WITH MANY OPTIONS AND WAS ESPECIALLY PATIENT WHILST WE MADE DECISIONS. SHE HAS A LOVELY PERSONALITY AND SHOWS YEARS OF EXPERIENCE IN THE TRAVELING GAME. AFTER BOOKING AND PAYING OUR AIRFARES WE EMAILED HER WITH QUESTIONS AND SHE RESPONDED PROMPTLY AND FURTHER ASSISTED US WHERE REQUIRED.

May 30, 2026
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Reply from Flight Centre Australia - FCBT Sydney

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Exceptionally great Service

Our consultant Alex has been extremely responsive and committed to ensuring we get tours to the destinations we want and responding quickly to our enquiries.
This is the second time we’ve used him. On our last trip overseas an accident forced an early return and the extra lengths he went to in helping us will always be appreciated.

June 2, 2026
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Reply from Flight Centre Australia - FCBT Sydney

We love to see this great review for the team, and how they were responsive and helpful throughout your booking! Thanks for sharing 🙂

Rated 5 out of 5 stars

The booking was easy and all has hone…

The booking was easy and all has hone well since it thank

February 12, 2026
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Reply from Flight Centre Australia - FCBT Sydney

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

An excellent professional and…

An excellent professional and personable agent

April 28, 2026
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Reply from Flight Centre Australia - FCBT Sydney

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Very prompt,informative and friendly

Very prompt, informative and friendly service. A real pleasure to make a booking.

February 3, 2026
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Reply from Flight Centre Australia - FCBT Sydney

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

From stressed to delight!

We had a very stressful situation where upon our arrival to Sydney we found that a royal Caribbean cruise was canceled due to technical problems with a vessel. We contacted flight center at the recommendation of the concierge at our hotel. We went to the flight center on George Street and we waited on by Heidi Scholey and I have to tell you she is quite an ambassador for the brand she was so kind and looked at so many different possibilities for us. She was patient and considerate under stressful circumstances. She came up with an itinerary that I'm sure will delight us in the coming days. I highly recommend the flight center to help you plan your travel vacation and if Heidi happens to be free when you arrive, I highly recommend her service services.

January 25, 2026
Unprompted review
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Reply from Flight Centre Australia - FCBT Sydney

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Excellent service

Excellent service by the staff (Jake). Very helpful,quick and easy

December 1, 2025
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Reply from Flight Centre Australia - FCBT Sydney

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Thanks to Aaron for making the booking…

Thanks to Aaron for making the booking process easy & quick

November 21, 2025
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Reply from Flight Centre Australia - FCBT Sydney

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

I emailed to ask about…flights and costings

I emailed to ask about flights/costs/etc and after I gave the go ahead, within 24 hours, my flights, etc were booked.
So quick and easy.

August 14, 2025
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Reply from Flight Centre Australia - FCBT Sydney

Hi KB, thanks so much for sharing this amazing review for the team! We love to hear how they made your booking quick and easy 🙂

Rated 5 out of 5 stars

Alana is amazing

Alana is amazing, so professional and efficient. She is friendly, accommodating and wonderful with putting an itinerary together. Such a pleasure working with her on my plans

June 26, 2025
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Reply from Flight Centre Australia - FCBT Sydney

Hi Pip, thanks so much for sharing this amazing review for Alana! We love to hear how her professional and efficient manner made your booking process pleasant and easy 😀

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