Shop B25, Corner Olive Street & Old Northern Road, 2153 BAULKHAM HILLS, NSW, AU
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Written by the company
Written by the company
Shop B25, Corner Olive Street & Old Northern Road, 2153, BAULKHAM HILLS, NSW, Australia
3.2
2 reviews
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Alfina has gone above and beyond in every way.
My Trafalgar tour was amazing and a big thank you to our Director Kevin.
All the women at Baulkham Hills are lovely and happy to help with anything I need.
Reply from Flight Centre Australia - Flight Centre Baulkham Hills
Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
In our first (and last) experience with Flight Centre, they did all the things we would normally have done ourselves - but they did them with half the efficiency and took twice as long. Do it yourself - you will get a far superior result.
We booked a tour for a family of 5 through them as they were the nominated agent for that tour. Whenever we had a question, we had to figure it our ourselves, as they did not know, and could not find out.
Five "optional" $300 Captain's Packs were added to our 5 bookings without our consent, and difficult to remove.
Flight bookings were a debacle, and when my husband was there to sort out yet another issue, he thought it would be a good idea to have them book another flight he needed also. Took 45 minutes for a "flight' centre agent to book a simple domestic flight for one person, that we would normally do ourselves in 15 minutes.
Invoice is repetitive and poorly laid out, and the itinerary listed varied considerably from what we actually experienced on the tour (don't know if this is something Flight Centre had any control over).
Tour finished in Kyoto, however, FC had booked us on a domestic flight from Osaka to Tokyo at considerable expense and wasted time, when it would have been far easier to simply take Shinkansen (bullet train) for free back to Tokyo for the international flight, as we already had valid rail passes provided for travel during the tour.
Communication was abysmal. No transfer info was provided for how to get from Kyoto to Osaka for the domestic flight on Thursday. We emailed on the Monday to ask about transfers, and got NO RESPONSE FOR 3 DAYS. When they did reply, it was to say "I don't know. We Googled it - here is a link (that did not work!!!)
Reply from Flight Centre Australia - Flight Centre Baulkham Hills
Hi Kathryn, I am sorry to hear about your experience, this is not the standard we hold for our customers, and we apologize for this. We have replied to your other review, so will pop those details below again for your reference;
The Captains Package is a absolutely optional and adds great value for our customers, but, this can be removed if a customer does request this.
We will be sure to channel your feedback with the team internally as appropriate, thank you for taking the time to share your feedback.
Reply from Flight Centre Australia - Flight Centre Baulkham Hills
Thanks for the great review 😊
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