Flight Centre Australia - Flight Centre Buderim Reviews 10

TrustScore 4 out of 5

4.2

Shop 2 72 Burnett Street, 4556 BUDERIM, QLD, AU


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Rated 5 out of 5 stars

With all the cancellations, requests that I made etc. Barbara was amazing. Nothing fazed her and she was always trying to go that one step further.Add friendly to her professional expertise and you ha... See more

Company replied

Rated 5 out of 5 stars

I met with a travel agent at Buderim Flight Centre Qld - her name was Barbara Schultz - and she was the best travel agent I had ever encountered - not just efficient in the way she handled things... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely fantastic experience with Barbara at Flight Centre Buderim. From the very beginning, she was attentive, knowledgeable, and genuinely invested in helping me plan the perfect trip.... See more

Company replied

Rated 5 out of 5 stars

Jack from the Buderim Office dealt with all my requests and interests with professionalism, friendly and prompt service which was such a breath of fresh air. Whilst my travel plans are still ongoing,... See more

Company replied


Company details

  1. Travel Agency

About Flight Centre Australia - Flight Centre Buderim

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Superwoman Barbara

With all the cancellations, requests that I made etc. Barbara was amazing. Nothing fazed her and she was always trying to go that one step further.Add friendly to her professional expertise and you have the ultimate package.

March 28, 2026
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Buderim

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Flight Centre Buderim

I had an absolutely fantastic experience with Barbara at Flight Centre Buderim. From the very beginning, she was attentive, knowledgeable, and genuinely invested in helping me plan the perfect trip.

I wouldn’t hesitate to recommend Barbara to anyone looking to book a holiday. I’ll definitely be returning for my future travel plans! ✈️

March 19, 2026
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Reply from Flight Centre Australia - Flight Centre Buderim

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Quick efficient and knowledgeable

Quick efficient and knowledgeable

March 7, 2026
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Reply from Flight Centre Australia - Flight Centre Buderim

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Amazing service

Amazing service

January 20, 2026
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Buderim

Hi there, thanks for your amazing review for the team!

Rated 5 out of 5 stars

The best

I met with a travel agent at Buderim Flight Centre Qld - her name was Barbara Schultz - and she was the best travel agent I had ever encountered - not just efficient in the way she handled things but professional and pleasant too - my wife and I are looking forward to dealing with her in the future for further trips overseas.

Thank you for the opportunity to review her performance.

Stewart James
0400 921 888

November 12, 2025
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Reply from Flight Centre Australia - Flight Centre Buderim

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Exceptional customer service every tome…

I have booked a cruise and an overseas trip in 2025.

The staff are very professional no job too big and always willing to.

Great customer service , to date.

October 1, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Buderim

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 1 out of 5 stars

Abysmal customer service

I gave all pertinent details up front but was asked the same question three times, had to repeatedly follow up for weeks, and was then basically ghosted. Jack Hickling at the Buderim office -- laughably, the Store Manager -- was the culprit. He also tried to upsell me to tours rather than being up front about the fact that he clearly wasn't wanting to put together a custom itinerary. His pricing was approximately $12,000 per WEEK for two adults and two kids to travel in third world countries like Vietnam and Laos. Haven't heard back in over two months now, after Jack said he would put a quote together. The guy's a joke -- incredibly poor at time management and communication.

August 13, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Buderim

Hi Grant, we’re sorry to hear about your experience. This is not the level of service we aim to provide. Your feedback will be shared with our team to ensure we address these issues internally and improve our communication and service. We appreciate you taking the time to let us know and regret that we didn’t meet your expectations on this occasion.

Rated 5 out of 5 stars

Efficient

Efficient, effective and no fuss.

September 23, 2025
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Reply from Flight Centre Australia - Flight Centre Buderim

Hi Janet Farnell,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Breath of fresh air

Jack from the Buderim Office dealt with all my requests and interests with professionalism, friendly and prompt service which was such a breath of fresh air. Whilst my travel plans are still ongoing, I am so glad putting it into his hands to deal with.

August 27, 2025
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Reply from Flight Centre Australia - Flight Centre Buderim

Hi Ingrid, thank you so much for your amazing review for Jack! We love to hear how their helpful and knowledgeable manner made your experience trouble-free and prompt 😀

Rated 5 out of 5 stars

Jack Sims, legend extraordinaire!

I had to contact Flight Centre Buderim to update and confirm my details for a trip to Tassie. Jack Sims is a legend by sorting everything out for me in less than an hour. He was assigned my agent after a previous agent had moved on. He made me feel comfortable and confident with a perfect outcome. Well done Flight Centre; 5 Stars every time.

April 7, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Buderim

Thanks so much for this fantastic feedback, we’re delighted to hear that you had a fantastic experience with Jack! Thanks for sharing John 😊

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