Jana Blanco from the Chatswood store was amazing - she was very helpful in planning the trip, ensuring the lay overs were well timed and organised everything A-Z for the trip.
Company replied
Location
Switch locationShop 240 Westfield?Chatswood, 1 Anderson Street, 2067 Chatswood, NSW, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mark at Chatswood has just been amazing. I called in on a Saturday to get some help and I was fully booked signed and sealed by Thursday. Mark was professional with much help and kindness to myse... See more
Company replied
Final price was higher than quoted and much higher than advertised online. Captain pack was forced to take on although we have our own travel insurance. I can not see any benefits from booking v... See more
Company replied
When I visited Flight Centre, Chatswood Joshua Bartley was a travel consulant for me. He was very kind, patient, good listener and he knew his job very well. He tried everything within his limits to g... See more
Company replied
Company details
About Flight Centre Australia - Flight Centre Chatswood
Written by the company
Written by the company
Contact info
Shop 240 Westfield?Chatswood, 1 Anderson Street, 2067, Chatswood, NSW, Australia
4.2
Great
7 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jana Blanco from the Chatswood store…
Jana Blanco from the Chatswood store was amazing - she was very helpful in planning the trip, ensuring the lay overs were well timed and organised everything A-Z for the trip.
March 5, 2026
Reply from Flight Centre Australia - Flight Centre Chatswood
Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Mark at Chatswood has just been…
Mark at Chatswood has just been amazing.
I called in on a Saturday to get some help and I was fully booked signed and sealed by Thursday.
Mark was professional with much help and kindness to myself and extra to my best friend who was in contact via phone a few times to check and follow up from a distance who was travelling with me. This was true patience and service going that extra mile.
Mark has ensured that I got a great deal for my trip much later in the year.
I was just so grateful to Mark for his reassurance and help that that is now settled.
I give Mark a 100/10 with many thanks 🩷.
February 19, 2026
Reply from Flight Centre Australia - Flight Centre Chatswood
Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
An informative and pleasant experiece
All the aspects of the trip were well covered.
The alternatives open to us were clearly explained.
We felt that we were not being pushed in any direction.
In summary, it was a very informative and pleasant experience.
October 11, 2025
Reply from Flight Centre Australia - Flight Centre Chatswood
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Kat was great
Kat was great ! It was her first booking as s travel agent. It was beautiful how colleagues guided her through it.
September 24, 2025
Reply from Flight Centre Australia - Flight Centre Chatswood
Thank you for taking the time to share your great review for the team 😊
one of the best travel consultant Joshua Bartley
When I visited Flight Centre, Chatswood Joshua Bartley was a travel consulant for me. He was very kind, patient, good listener and he knew his job very well. He tried everything within his limits to give best customer service to me. I will recomend my friends and family to choose him as a travel consultant.
September 11, 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Chatswood
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, Punita 🙂
Best Flight
We had tried booking on line ourselves but became frustrated as there were so many choices! Max at Flight Centre Chatswood was very helpful and found us the best flights in no time.
February 27, 2025
Reply from Flight Centre Australia - Flight Centre Chatswood
We love to see this glowing review for Max, and how he not only secured you the best flights, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback Brenda :)
Final price was higher than quoted and…
Final price was higher than quoted and much higher than advertised online.
Captain pack was forced to take on although we have our own travel insurance.
I can not see any benefits from booking via flight centre unless you want to stop over in the transit place .
Price is higher than the offers by other online agents or offered by the airlines
Two days later the agent sent an email that he was leaving .
February 17, 2025
Reply from Flight Centre Australia - Flight Centre Chatswood
Sorry to see you're not happy with your experience. To provide a little more insight, pricing is based on availability and can sell out any time, so in this case your consultant would have been giving you the next best price to suit your travel needs. Pricing is dynamic and volatile, and therefore, no price can be guaranteed until paid in full (unless otherwise advised).
The Captains pack, although not compulsory, adds fantastic value for our customers, and definitely does not replace a standard travel insurance policy. You can see more information on the Captains Pack and added value here; http://travl.to/62046ULZQ8
We will be sure to channel this feedback as appropriate and thank you for your review..
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.