Flight Centre Australia - Flight Centre Parramatta Reviews 14

TrustScore 4.5 out of 5

4.5

SHOP 3079 WESTFIELD SHOPPINGTOWN NORTH, 159-175 CHURCH STREET, 2150 PARRAMATTA, NSW, AU


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Rated 5 out of 5 stars

I had booked a flight to the UK with Qatar Airlines and then the crisis in the Middle East started. Deciding to re-schedule with a different airline I was very impressed and happy with Curtis Shannon,... See more

Company replied

Rated 5 out of 5 stars

I was very lucky, it was a slow day at the Westfield Flight Centre and I had everyone's attention to help with whatever silly question I had about flying during this very awful time in flight history.... See more

Company replied

Rated 5 out of 5 stars

The booking process was fast and easy. The service from Jasmin Spiller was brilliant. The explanation of how everything works on a cruise down to insurance. This was my first time booking a cruis... See more

Company replied

Rated 3 out of 5 stars

Dislike the fact that the prices in store were so much higher than on line (over $300.00 each ) Staff were helpful

Company replied


Company details

  1. Travel Agency

About Flight Centre Australia - Flight Centre Parramatta

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

  • SHOP 3079 WESTFIELD SHOPPINGTOWN NORTH, 159-175 CHURCH STREET, 2150, PARRAMATTA, NSW, Australia

  • (02) 9689 2655

4.5

Excellent

TrustScore 4.5 out of 5

14 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Taken care of start to finish

The booking process was fast and easy.
The service from Jasmin Spiller was brilliant. The explanation of how everything works on a cruise down to insurance. This was my first time booking a cruise

April 1, 2026
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Reply from Flight Centre Australia - Flight Centre Parramatta

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Qatar Airways

I had booked a flight to the UK with Qatar Airlines and then the crisis in the Middle East started. Deciding to re-schedule with a different airline I was very impressed and happy with Curtis Shannon, Senior Consultant at Flight Centre Parramatta. He explored all possibilities and we settled on the one most suited to my requirements. I would highly recommend him.

March 29, 2026
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Reply from Flight Centre Australia - Flight Centre Parramatta

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Chose the Right Day

I was very lucky, it was a slow day at the Westfield Flight Centre and I had everyone's attention to help with whatever silly question I had about flying during this very awful time in flight history. Jalal Rana was brilliant and got everything sorted out for me. I couldn't have been better served.

March 20, 2026
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Reply from Flight Centre Australia - Flight Centre Parramatta

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Jasmin Very helpful and easy to talk to.

Jasmin Very helpful and easy to talk to.

February 19, 2026
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Reply from Flight Centre Australia - Flight Centre Parramatta

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Great experience

I had a great experience booking my ticket with flight center parramatta. The service was smooth and professional, and the staff were very helpful. Kristy assisted me with my booking, and she was excellent—friendly, patient, and ensured everything was done perfectly. Highly recommended!

November 16, 2025
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Reply from Flight Centre Australia - Flight Centre Parramatta

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Gregory Matijevic was OUTSTANDING in Giving Information

Gregory Matijevic was OUTSTANDING in his face-to-face service, as well as the follow up afterwards with comprehensive emails that covered EVERY single question we asked of him. He eased our nerves with the confirmation of bookings and went ABOVE and BEYOND with his friendly and informative service. Greg is truly well-informed and also showed pride for his company Flight Centre.

September 20, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Parramatta

Thanks so much for this amazing review Lina Azar! We love to see how the team has gone above & beyond to share their expertise and personalise your trip for you.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

August 2, 2025
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Reply from Flight Centre Australia - Flight Centre Parramatta

We love seeing this excellent review for the team! Thanks for sharing Ronald 😀

Rated 5 out of 5 stars

Highly recommend Jasmin!

Thanks so much to Jasmin S who booked my trip in such a short time frame! This was my first international solo trip, and I honestly couldn’t have asked for a better experience. Jasmin was so generous with her time and patient with all my questions. She offered great, realistic advice and made sure I felt comfortable with every decision I made. Her friendly nature made the whole process super easy and stress-free. Even while I was overseas, she was incredibly responsive and supportive, which gave me so much peace of mind. Thank you!

June 6, 2025
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Reply from Flight Centre Australia - Flight Centre Parramatta

Hi MJC, thank you so much for your amazing review for Jasmin! We love to hear how her helpful and knowledgeable manner made your experience trouble-free and easy 😀

Rated 5 out of 5 stars

Thank you Kristy!!

We had such a great experience booking our family holiday with Kristy from Flight Centre Parramatta.

Making sure our first family holiday was a wonderful experience for us was always at the forefront of her mind.

Kristy was very patient, attentive and generous with her time and made us feel comfortable from start to finish.

Charbel

June 30, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Parramatta

Thanks so much for this fantastic feedback, we’re delighted to hear that you had a fantastic experience with Kristy! Thanks for sharing Charbel 😊

Rated 5 out of 5 stars

We 100% recommend Dane!

It was working with Dane from Parramatta Flight Centre - he is so efficient and genuinely cares about our needs and what we want out of our trip. He was also super diligent - giving us information we didn't even know we needed, replying promptly and was always super accomodating to our needs. Our little family would 1000% recommend Dane for your next trip.

June 26, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Parramatta

Hi Chelsea, we are thrilled to hear that Dane provided exceptional service and made your booking process so easy! Thank you for your fantastic review!

Rated 5 out of 5 stars

Excellent service

Greg at the Parramatta store was a delight. I had aeound 20 $50 gift cards that I had to redeem to book a ticket. Greg was so patient and sat helped me making the process so easy and comfortable! Totally recommend!

June 26, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Parramatta

We love to see this excellent review for Greg, and how he made your booking easy and comfortable! Thanks for sharing Rency 🙂

Rated 5 out of 5 stars

Wins customer service..

Greg Matijevic has been absolutely amazing, I have been talking to a lot of travel agents as when I started looking I found a lot of travel options, but everyone was quite pushy, but not with Greg, I think he has taken a different approach and really cares about the individuals needs and respects the fact that it’s our family holiday and alot of money will be spent. (Booking for 5 people).I thank him for his kindness and absolute patience we haven’t booked yet , awaiting to see what happens with this world news and uncertain times. I won’t be contacting anyone else but him he truely will give you the best solution to your holiday with options without the pushyness and trying to rush you in to deciding what to do.

June 24, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Parramatta

Hi Sonia, thanks so much for sharing this wonderful review for Greg! We love to hear how his professional approach made your booking process seamless and enjoyable 😀

Rated 5 out of 5 stars

Jalal Rana's great service!

I was served yesterday by Jalal Rana who was one on the most helpful agent i have met. Not only he had a very professional attitude, but was a good listener, and was able to make the whole experience an easy one.

March 3, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Parramatta

Thanks so much for this fantastic feedback, we love to see how Jalal has taken such great care of your trip to make everything easy!

Rated 3 out of 5 stars

Dislike the fact that the prices in…

Dislike the fact that the prices in store were so much higher than on line (over $300.00 each )
Staff were helpful

January 27, 2025
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Reply from Flight Centre Australia - Flight Centre Parramatta

Sorry to see you're not happy with your experience Kevin! To provide a little more insight, pricing is based on live availability, and our in store team will have access to a range of different systems, just as our online team do - and in some rare cases, these do not always match up. We will be sure to channel this feedback as appropriate and thank you for your review.

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