Bree again did a great job organising my trip. Shopped around for the best deal and had a lot of great suggestions with making my trip easier to plan as well as offering ideas I hadn’t heard of. I alw... See more
Company replied
Shop 61, Runaway Bay Shopping Village, 4216 RUNAWAY BAY, QLD, AU
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Bree again did a great job organising my trip. Shopped around for the best deal and had a lot of great suggestions with making my trip easier to plan as well as offering ideas I hadn’t heard of. I alw... See more
Company replied
The staff at Flight centre Runaway Bay are great to deal with and only to happy to deal with all aspects of travel requirements to make sure you get the best Holiday possible.
Company replied
Our consultant filled all our requirements for flights, accommodation and a quote for rental cars.
Company replied
Staff were very helpful in finding the best option for me
Company replied
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Shop 61, Runaway Bay Shopping Village, 4216, RUNAWAY BAY, QLD, Australia
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Our consultant filled all our requirements for flights, accommodation and a quote for rental cars.

Reply from Flight Centre Australia - Flight Centre Runaway Bay
Bree again did a great job organising my trip. Shopped around for the best deal and had a lot of great suggestions with making my trip easier to plan as well as offering ideas I hadn’t heard of. I always have confidence booking with her as I know she is very thorough and patient.

Reply from Flight Centre Australia - Flight Centre Runaway Bay
The staff at Flight centre Runaway Bay are great to deal with and only to happy to deal with all aspects of travel requirements to make sure you get the best Holiday possible.

Reply from Flight Centre Australia - Flight Centre Runaway Bay

Reply from Flight Centre Australia - Flight Centre Runaway Bay

Reply from Flight Centre Australia - Flight Centre Runaway Bay
I went to the runaway bay flight centre store on 14/04/2025 and booked a flight for 4/05. While booking the flight, I mentioned that I needed additional baggage for the trip. So, I asked the staff that if it includes 30kg baggage and the staff responded yes. I paid my flight ticket which also includes the insurance. I thought my ticket also includes baggage.
Today, a couple a day prior to my flight day, I called the customer service just to ensure my booking and baggage. I was being told that my fare does not include any additional baggage. I am so disappointed now and i ended of paying additional $230 for baggage.
I am not happy with the service. Worst experience ever, I will never book from this store.

Reply from Flight Centre Australia - Flight Centre Runaway Bay
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