We had the lovely Mannon do a fantastic job to not only find us exactly what we wanted but she managed to package for a fantastic price. We have previously had a trip booked and it was fantastic ser... See more
Company replied
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At first the customer service was really good. But one of the agents booked the wrong flight, sending me to a different airport and adding 5 hours onto my journey. The only thing they did to help wa... See more
Company replied
Customer Service was brilliant and so very helpful. Love going to Flight Centre for my overseas travels.
Company replied
The Shepparton staff were very helpful
Company replied
Company details
About Flight Centre Australia - Flight Centre Shepparton
Written by the company
Written by the company
Contact info
290 Wyndham Street, 3630, SHEPPARTON, VIC, Australia
- (03) 5821 2044
3.8
Great
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Thailand Getaway
We had the lovely Mannon do a fantastic job to not only find us exactly what we wanted but she managed to package for a fantastic price. We have previously had a trip booked and it was fantastic service.
June 17, 2026
Reply from Flight Centre Australia - Flight Centre Shepparton
Hi there, thank you for taking the time to share your fantastic review for the team😊
At first the customer service was…
At first the customer service was really good. But one of the agents booked the wrong flight, sending me to a different airport and adding 5 hours onto my journey.
The only thing they did to help was refund me $18 for a bus ticket, after emailing them the receipt I got told it could be 11 days before my refund is processed.
August 28, 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Shepparton
Hi Billet, sorry to see you're not happy with your experience. Prior to confirming a booking, each customer is required to check their invoice, confirming their details, names and travel arrangements are all correct before any payment is taken or booking made. We can understand your frustrations, we do work to ensure all information is made clear prior to booking.
With these refunds, this timeframe has been extended by most suppliers due to the increased workload across the industry.
If you would like to speak further about this, you can reach out to our customer relations team by completing this form: http://travl.to/62046swhvm
Reply from Flight Centre Australia - Flight Centre Shepparton
We love to hear this great feedback for the team! Thanks for sharing Michael :)
ABSOLUTELY AMAZING
Customer Service was brilliant and so very helpful.
Love going to Flight Centre for my overseas travels.
February 4, 2025
Reply from Flight Centre Australia - Flight Centre Shepparton
We love to see this kind review for the team, and how they provided you with brilliant customer service throughout your booking! Thanks for sharing Kylie 🙂
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