Flight Centre Australia - Flight Centre The Pines Reviews 4

TrustScore 3.5 out of 5

3.7

Shop 71 Stockland The Pines, 181 Reynolds Road, 3109 DONCASTER EAST, VIC, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Tim was so helpful and patient helping me navigate my flight issues related to the situation in the Middle East. He explained and showed me possible scenarios and solutions. His possible itinerary fo... See more

Company replied

Rated 1 out of 5 stars

Horrible experience! I had the flight dates times and prices from the website, went into book - she couldn’t match the price and in the time she took to figure out why the price went up and we had to... See more

Company replied

Rated 1 out of 5 stars

Don't book your holiday with Flight Centre The Pines at Doncaster East ! They are Unprofessional, Unorganised to say the least.... very disappointing. If i could rate less than 1 star I would

Company replied


Company details

  1. Travel Agency

About Flight Centre Australia - Flight Centre The Pines

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

  • Shop 71 Stockland The Pines, 181 Reynolds Road, 3109, DONCASTER EAST, VIC, Australia

  • (03) 9841 6599

3.7

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Tim Was Fantastic!

Tim was so helpful and patient helping me navigate my flight issues related to the situation in the Middle East.
He explained and showed me possible scenarios and solutions. His possible itinerary for changed flights was really good to view. Thank you Tim.

March 2, 2026
Unprompted review
Flight Centre Australia - Flight Centre The Pines logo

Reply from Flight Centre Australia - Flight Centre The Pines

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 1 out of 5 stars

Don't book your holiday with Flight…

Don't book your holiday with Flight Centre The Pines at Doncaster East !
They are Unprofessional, Unorganised to say the least.... very disappointing. If i could rate less than 1 star I would

July 18, 2025
Unprompted review
Flight Centre Australia - Flight Centre The Pines logo

Reply from Flight Centre Australia - Flight Centre The Pines

Sorry to hear about your experience with us Katie! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; social.engagement@flightcentre.com.au

Rated 1 out of 5 stars

Horrible experience

Horrible experience! I had the flight dates times and prices from the website, went into book - she couldn’t match the price and in the time she took to figure out why the price went up and we had to pay an additional $700!! Completely ruined our dream holiday experience. Do not use at all!

February 5, 2025
Flight Centre Australia - Flight Centre The Pines logo

Reply from Flight Centre Australia - Flight Centre The Pines

Sorry to see you're not happy with your experience Christine. To provide a little more insight, pricing is based on availability and can sell out any time, so in this case your consultant would have been giving you the next best price to suit your travel needs. Pricing is dynamic and volatile, and therefore no price can be guaranteed until paid in full (unless otherwise advised.) We will be sure to channel this feedback as appropriate and thank you for your review.

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