I wanted a return trip to London a couple of weeks after the war in the middle east had broken out. It was for a funeral so I desperately wanted to find a way back. Flights were extremely limited and... See more
Company replied
Shop 10A Telstra Building, 56 Lonsdale Street, 3000 MELBOURNE, VIC, AU
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I wanted a return trip to London a couple of weeks after the war in the middle east had broken out. It was for a funeral so I desperately wanted to find a way back. Flights were extremely limited and... See more
Company replied
Lauren was so skilled doing all the complex routing you need to do these days. Super helpful and a pleasure to deal with. Highly recommend.
Company replied
We recently booked our upcoming European trip with Francois Lockwood of Flight Centre Melbourne City. As always, Francois was very efficient and knowledgeable and we were very happy with our flights... See more
Company replied
Francois was friendly, helpful and showed me all the time necessary to book my trips.
Company replied
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Shop 10A Telstra Building, 56 Lonsdale Street, 3000, MELBOURNE, VIC, Australia
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Lauren was so skilled doing all the complex routing you need to do these days. Super helpful and a pleasure to deal with. Highly recommend.

Reply from Flight Centre Australia - Flight Centre VIC City
I wanted a return trip to London a couple of weeks after the war in the middle east had broken out. It was for a funeral so I desperately wanted to find a way back. Flights were extremely limited and expensive and it was hard to get anything not going through the middle east. Tyler, my travel consultant went out of his way to help spending long times looking at options and giving me lots of phone call updates. He did manage to secure me a flight that ended up going very smoothly. If I had tried to do this myself, I would have had to give up thinking there were no avilable flights.

Reply from Flight Centre Australia - Flight Centre VIC City
We decided to book our honeymoon to Europe through Flight Centre to make the whole process easier and smoother, and we are so glad we did. Lauren from the Lonsdale Street Flight Centre has been an absolute gem. Her communication was incredibly quick, she organised everything so efficiently, and she gave us some fantastic options that really suited what we were looking for. From the minute we walked in, she was so easy to chat with and made the entire planning process feel exciting and stress-free. Nothing was ever too much trouble, and her attention to detail gave us complete confidence that everything was taken care of. We couldn’t recommend Lauren and the team more highly and are so grateful for all her help in planning such a special trip.

Reply from Flight Centre Australia - Flight Centre VIC City
Francois was friendly, helpful and showed me all the time necessary to book my trips.

Reply from Flight Centre Australia - Flight Centre VIC City
We recently booked our upcoming European trip with Francois Lockwood of Flight Centre Melbourne City.
As always, Francois was very efficient and knowledgeable and we were very happy with our flights.

Reply from Flight Centre Australia - Flight Centre VIC City
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