Julia Murphy was great and we worked a great holiday The bad experience was a dark haired podgy girl on the next desk, who i think is a parttimer, who was chatting to her friend in person at full... See more
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Location
Switch locationShop T921 & T951 Waurn Ponds Shopping Centre, Corner Princess Highway & Pioneer Road, 3216 WAURN PONDS, VIC, AU
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Alicia is always ready to help us with new flights and travel related issues. She is always cheerful no matter how busy she is. She has given us some great travel ideas. Julia is also amazing.
Company replied
Excellent guidance offered, helpful hints, efficient and takes the stress out of booking it yourself. Thanks to Christopher, nothing is a bother. This is the second time that we have booked an overse... See more
Company replied
Every time I've used Waurn Ponds Flight Centre, Alicia Thomas has been extremely professional and very helpful. All the staff there are amazing. I would recommend Waurn Ponds Flight Centre to anyone w... See more
Company replied
Company details
About Flight Centre Australia - Flight Centre Waurn Ponds
Written by the company
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Contact info
Shop T921 & T951 Waurn Ponds Shopping Centre, Corner Princess Highway & Pioneer Road, 3216, WAURN PONDS, VIC, Australia
- (03) 5215 8900
4.1
Great
9 reviews
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Inconsiderate staffer runined a great experience
Julia Murphy was great and we worked a great holiday
The bad experience was a dark haired podgy girl on the next desk, who i think is a parttimer, who was chatting to her friend in person at full volume - really rude and inconsiderate.friend left and she then proceeded to shout into her mobile - dumb, socially unaware, it made me think I will go elsewhere next time
it made it very difficult to hear Julia and to concentrate
April 2, 2026
Reply from Flight Centre Australia - Flight Centre Waurn Ponds
Hi Ross, thanks for this great shout out for Julia. Our team works hard to create a welcoming environment, and while this may have been an isolated moment, we appreciate you bringing it to our attention.
Alicia is always ready to help us with…
Alicia is always ready to help us with new flights and travel related issues. She is always cheerful no matter how busy she is. She has given us some great travel ideas.
Julia is also amazing.
March 10, 2026
Reply from Flight Centre Australia - Flight Centre Waurn Ponds
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Reply from Flight Centre Australia - Flight Centre Waurn Ponds
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Carmen the superstar!
Carmen is outstanding to deal with. She goes above and beyond with her work. I couldn’t be happier with how she helped me out. It’s not the first holiday she has planned for us and definitely won’t be the last
December 19, 2025
Reply from Flight Centre Australia - Flight Centre Waurn Ponds
Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Julia was fantastic to deal with
Julia was fantastic to deal with. Nothing was a problem even when we made changes to our travel plans. She was always happy to see us and interested in our plans. Very easy to deal with. Highly recommend.
September 16, 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Waurn Ponds
Thanks for your glowing review, wilma vandermey! We love to see how the team used their expertise and recommendations to take great care of your travels!
Helpful and professional staff.
Every time I've used Waurn Ponds Flight Centre, Alicia Thomas has been extremely professional and very helpful. All the staff there are amazing. I would recommend Waurn Ponds Flight Centre to anyone who needs travel advice.
September 13, 2025
Reply from Flight Centre Australia - Flight Centre Waurn Ponds
Thanks for your glowing review, Susan Ritter! We love to see how the team used their expertise and recommendations to take great care of your travels!
Julia was fantastic extremely helpful &…
Julia was fantastic extremely helpful & was always available to answer any questions I had . Thank you for all your help. Cheers Joy Kelly.
September 8, 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Waurn Ponds
We love to see this excellent review, and how they helped make your booking process easy! Thanks so much for sharing, Joy Kelly 😊
Excellent guidance offered
Excellent guidance offered, helpful hints, efficient and takes the stress out of booking it yourself. Thanks to Christopher, nothing is a bother.
This is the second time that we have booked an overseas holiday with Flight Centre and highly recommend.
June 2, 2025
Reply from Flight Centre Australia - Flight Centre Waurn Ponds
We love to see this excellent review for Christopher, and how they helped make your booking process easy and pain-free! Thanks so much for sharing, Christine :)
I’m going to Vietnam on 6th May and had…
I’m going to Vietnam on 6th May and had my return flight from Vietnam downgraded within the past 24hhours.
Alicia Thomas and Carmen Milton from Waurn Ponds Flight Centre have provided a great professional service to achieve me a fantastic outcome, I can’t thank them enough and have no hesitation in recommending them to anyone seeking travel advice.
May 1, 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Waurn Ponds
Hi Carole, thanks so much for sharing this great review for Alicia and Carmen! We love to hear how they made your booking fantastic 🙂
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