Flight Centre Australia - Flight Centre West Lakes Reviews 20

I was welcomed by Stef. She listened to my request and proceeded with my booking efficiently. I found her to be friendly and polite.

Sarah rapidly found flight options in a difficult global situation; she was informative in answer to my questions about several airlines unfamiliar to me; she completed the booking rapidly and was patient with my bank's conniptions during a digital renewal.

Jemma helped us in store with our booking to Peru. She was amazing! She went through a heap of different options with us to help us find the tour that was right for us. Jemma was very patient. Great customer experience

Excellent knowledgeable and efficient consultant Jana did all I needed and remembered me from previous bookings.

Jade at West Lakes was brilliant. Friendly, knowledgeable and efficient. Knows what she is talking about and passes on information in a meaningful way. Highly recommended.
She helped my son and myself with 2 very differing trips. Cheers.

Erin has looked after us on a previous holiday in Italy which was fantastic and she is now helping us with another holiday on a cruise ship - she is very easy to work with and has great ideas.

On Wednesday went into flight centre to book a flight to Melbourne and had a lovely young lady Sarah Churches who was extremely helpful friendly and had great PR skills. She made the whole process of booking very easy.
Sarah is certainly a great asset to Flight Centre and I would recommend Sarah and Flight Centre to anyone.

We returned to your west lakes branch for our 3rd appointment and booking with Sally Ann Angove.
Sally Ann is a great listener , knowledgeable regarding the details and very accomodating.
We specifically chose Sally Ann as she has been such a great support to us in the past and we trust her.
She is diligent in checking and answering emails.

Nothing is too much trouble. We have worked with Jana at West Lakes for a few years now and even when our plans change on holiday the other side of the world she makes things happen to accommodate our needs.

I'm in my 80's, I was impressed how helpful & professional Timika was, also guided me through areas I wasn't aware of

The travel consultant was pretty helpful with organising the flight and giving me options but I rang and left an important message for the travel consultant which was not passed on and that was disappointing, not wanting this to be a blame thing but maybe a message board either physical or digital would be a good idea here.

Excellent service provided. Booking completed easily. Very efficient and knowledgeable consultant. Saved me time and stress.

Flight Centre made our travel plans so much easier. Saved us hours of research and assisted with our decision making. It was an effortless experience.

Helpful, knowledgeable pleasant staff & friendly.

Lovely, friendly, efficient and very helpful service from staff members.
I got a great flight booked at a great price, and very easy also.

Positive and great service!

Nathaniel couldn't do enough for us! He saved us $500 also on the total price by suggesting we book our travel insurance with them also.

Great customer service and prices have better really good. All enquires in person have been met, no response on line when I made my first enquiry.

It was a really good experience. I really appreciated patience, efficiency and professionalism of Jemma Graham.

Quick and easy with the best deal available for our trip to Greece