ABYSMAL CUSTOMER SERVICE. We have booked a package to Sri Lanka with transit through Doha. ABTA advise that members might be able to offer an alternative holiday.If they can't, or if the alternative... See more
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EXCELLENT SERVICE- Flights cancelled because of IRAN problems/airspace shut etc. tried very hard numerous times over several calls to help me with airline/alternative future flights etc- but decided i... See more
Avoid this company at all costs. Totally dishonest company. Jason ( which won’t be his real name ) took £200 for allocated seating which we didn’t get. Jason lied for 6 months about where the money... See more
I'd give a 5 stars, but I've tried to call customer service to ask about a tax money taken and refunded the same day, my calls _ 5 times total, never get through. I was put on hold, but there was no m... See more
Company details
Written by the company
Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...
Contact info
United States
- flightguru.com
2.7
Poor
374 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had the hardest time finding a flight…
I had the hardest time finding a flight that was at the date and times I needed. You guys came through.
March 23, 2023
2 pm flight bumped to midnight?!?! FlightGuru no help
Confirmed purchase via FlightGuru of 90-min Thai AirAsia flight to Bangkok at 14:00 (2PM) six weeks from now. FlightGuru sent an email that Thai Air Asia changed the flight time to 23:30, arriving in Bangkok after midnight! This airline has many flights on that route, at noon, 1pm and 4 pm, but they say no credit, no refund - we must take this 11:30 pm flight. FlightGuru has been zero help, says the flight is nonrefundable, no credit. Said to take it up with the airline. Buyer beware - this whole situation seems scammy.
March 27, 2023
Reply from FlightGuru
Dear Jobeth, as an agency we feel the same way about airline schedule changes as our clients do, but when these occur, we can only offer what the airline offers, and this is what we did in this case, too. The airline was not offering any rebooking. As per your request, we have refunded your purchase.
The selection of airlines and seat was…
The selection of airlines and seat was limited. I had to ask for seats with additional leg room in our economy flights and the seat ended up to be not available. I had to ask for a receipt for our flights.
March 20, 2023
Your favorite chico california group.
We are inexperienced at this and you helped us through it all.
March 18, 2023
speed and reliable offer
March 18, 2023
WORST TRAVEL SITE EVER!
WORST TRAVEL SITE EVER!
This by far is the most stressful site I booked a flight. I paid $1,204 CAD for one way flight to Tokyo. No cancellation or refund options. Incomplete details of the booking. I even gave them a call to ask how much carry on luggage I could bring and they said they have to check with the Airline. OK then, I waited after a while they said I will double check with the team and will just send you an email. Are you kidding me? You are selling flights and does not know how much I could bring even for a carry on?!!! So pissed!! DO NOT BOOKE YOU FLIGHTS HERE, I REPEAT... DON NOT BOOK YOUR FLIGHTS HERE!
February 6, 2023
Reply from FlightGuru
Dear Ennovy,
The cancellation and refund policy for all of our tickets is noted on the payment page during the checkout process, so you can decide accordingly. It is also noted in all of our confirmation emails.
Confirmation emails also include your detailed flight schedule, e-ticket numbers, and the airline confirmation numbers. With that, you can log onto airline's website and get relevant information.
Since different discounted tickets and different airlines have different baggage policies, and those are not always immediately visible on the system, our agents do have to check before replying to your inquiry. This is why we offered to check, and get back to you with more detailed information.
We hope that this clarifies things and that you enjoy your flight.
Beautiful experience with FlightGuru.
I needed a one-way flight from Amsterdam to Chicago for my wife and myself. FlightGuru found one for us that no other travel site found, and moreover, it was a deeply discounted, direct flight of only about 8 hours on KLM. Not only that, but by taking advantage of FlightGuru's service of providing a refund if the price of a flight goes down within 24 hours of the booking request, we saved another $327. Beautiful experience.
March 19, 2023
This business is an absolute scam
This business is an absolute scam, do not use it! Book through the actual airline and you will be able to have actual rights to cancel your flight as well as perks. I booked a flight to Japan and they had me booked for Japan and Vietnam which is not what I requested. Then they booked me on the wrong date and wanted me to pay an additional fee of $2,000 to change the date? SCAM
February 2, 2023
Reply from FlightGuru
Dear Kelly,
Our managers have looked into this issue. Our system booked you on the date that you selected on our site, which we understand from your communication later was not the day you wanted - but this is outside of our control. The ticket that was booked fulfills the order on our booking page. Because it is a restrictive ticket, amending the date does cost a high amount, and we are afraid there is no leeway around that.
fast and easy to book
February 27, 2023
Excellent customer service
March 11, 2023
You booked the flight we wanted with…
You booked the flight we wanted with little hassle. Your confirmation was timely as well.
March 9, 2023
One of the best Online Travel companies, I did not book the first time and it…
I did not book the first time and it was perfect as always.
March 16, 2023
Reservations were made within one day
March 8, 2023
Good luck and timing
March 3, 2023
I found the best deal it only took a…
I found the best deal it only took a few minutes and it was easy to book
March 11, 2023
The flight tax
This flight ticket tax charge and refund were new to me when I booked tickets online. I was kind of hesitant to do it beginning but your traveler help desk made me trust the process. So I have booked the ticket successfully. I am very happy about your service and I will purchase tickets from your site again.
March 1, 2023
It was easy to book and confirm a…
It was easy to book and confirm a flight, not to mention the price was phenomenal!
February 24, 2023
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