Flightstravel Reviews 337

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for being quick, easy, and efficient, often highlighting the competitive and discounted prices that allowed them to save significant amounts compared to other providers. The staff, particularly certain individuals, are frequently commended for their exceptional helpfulness, professionalism, and personalized customer service, going above and beyond to assist with queries and ensure a smooth experience. However, some people were dissatisfied with issues related to booking changes and communication, with a few customers reporting that their original flight could not be booked or that they received calls to change details after payment. There were also isolated instances where customers felt misled about ticket classes or experienced difficulties with refunds and double charges.

What people talk about most

Booking process

Reviewers highlight positive aspects of the booking process. Many customers praise the ease and speed of... See more

Price

Users describe positive interactions with price, consistently highlighting that they found competitive and... See more

Staff

People report positive experiences with staff. Customers frequently praise individuals for their exceptional... See more

Service

Reviewers mention positive feedback about service, highlighting it as helpful, quick, and easy. Many... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the quick turnaround,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick & easy to book. Nick Johnson was very helpful, polite & professional supported with all our queries. I was a bit concerned as I didn’t receive our E-tickets till the following day however a quic... See more

Company replied

Rated 5 out of 5 stars

I was initially quite conscious about using an agent as I had never booked tickets through one before, but Nick Johnson quickly put me at ease. Nick is an absolute gem of a person and extremely... See more

Company replied

Rated 5 out of 5 stars

It was our first time booking through Flightstravel, we chose them as the ticket prices were so good compared to other providers, and it was a smooth experience. Nick has been really helpful throughou... See more

Company replied

Rated 5 out of 5 stars

It takes several hours (up to 24) to recieve your flight tickets and I was initially kinda worried, as I couldn't find many reviews here. So I called the support and they were super nice and helpful... See more

Company replied


Company details

  1. Airline Ticket Agency

Written by the company

FlightsTravel.co.uk is one of the most renowned travel agencies in the UK with a high reputation for providing reliable, personalized and professional travel services to their customers. We specialize in providing flight deals across the globe at unbeatable prices and take pride in our post-sales services. We offer a wide variety of travel options, which can be customized and incorporated as per our customer’s requirements. We aim to make the process of designing your own holiday as transparent and proficient as possible. Our specialized search engine and our well-trained travel consultants provide the best options in the cheapest available price. Our aim is to save you time and money by providing personalized, simple and straightforward service in order to make your great escape hassle-free. Our dedicated, well trained, professional and friendly team has over 15 years of travel industry experience and will walk you through your travel plans and design an itinerary that is perfect for your vacation, keeping your ease as our priority. We take pride in our unparalleled knowledge about travels in every corner of the world. With our online presence, we are just a call away from a delightful experience. We offer incredible travel deals and services combined with the cheapest airfares to make your entire journey affordable. Flights & Travels Ltd offers great deals for everyone as we work with the world`s premium airlines to give you the cheapest fares to your dream destination. All flights and holidays booked with FlightsTravel.co.uk are 100% financially protected by the Travel Trust Association; therefore, you can book your flights with a peace of mind. For more details about TTA please visit https://www.thetravelnetworkgroup.co.uk/faqs ATOL is a financial protection scheme for UK travel companies and over 20 million holidaymakers and travellers are protected each year. When you buy an ATOL protected air holiday package or flight plus holiday from us you will receive an ATOL Certificate confirming your arrangements and your protection under our ATOL license. No Booking Fees on Phone Only Deals Cheaper Deals on Phone. Discounts Guaranteed!!!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

So far so good

So far so good
I had to check Trust Pilot before I booked, as this company was so much cheaper than the others and hadn't heard of them before.
I did a simple online transaction to book the tickets. I received an email from Simon Grey with the tickets within 12 hours or so ( I was worried when they didnt come through immediately but that seems to be the norm). I've also been able to tally ny booking with the airline's app so I'm confident that all has gone well.

February 23, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Michelle,

Thank you so much for your thoughtful 5-star review.

We completely understand the importance of checking reviews and feeling confident before booking with a company for the first time, especially when the prices are significantly more competitive. We’re delighted to hear that the booking process was simple and that Simon Grey was able to provide your tickets promptly and assist in giving you peace of mind.

We also appreciate your understanding regarding ticket processing times. While confirmations are often sent within a few hours, we know waiting can sometimes feel concerning, so we’re very pleased that you were able to successfully verify your booking directly with the airline as well.

Thank you once again for your trust and kind feedback. We truly appreciate your support and look forward to assisting you again in the future!

Regards,
Flights Travel Team

Rated 5 out of 5 stars

Very fast and efficient

Very fast and efficient. Bookings confirmed by the next day. Very easy payment method. Simon, Joseph and Nick were very helpful in booking this. I would recommend booking with them.

February 13, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Aman,

Thank you so much for your wonderful 5-star review.

We’re delighted to hear that you found the booking process fast, efficient, and easy to complete, and that your tickets were confirmed promptly. Providing a smooth payment experience along with quick and reliable service is always our priority.

We’re also very pleased to hear that Simon, Joseph, and Nick were all helpful throughout your booking process. Your kind words and recommendation truly mean a great deal to our team.

Thank you once again for choosing us, and we look forward to assisting you with your future travel plans!

Regards,
Flights Travel Team

Rated 5 out of 5 stars

Joseph was really good

Joseph was really good, kind and helped me find such a good ticket deal.

February 12, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Harpreet,

Thank you for your 5-star review, much appreciated.

We're glad that you saved some money and had a great experience by booking with us - that's exactly what we strive for.

Enjoy your holiday, and we're here whenever you need us for future travels!

Best Regards,
The Flights Travel Team

Rated 5 out of 5 stars
Flightstravel logo

Reply from Flightstravel

Dear Carlos,

Thank you for your 5-star review, much appreciated.

We're glad that you had a great experience booking with us - that's exactly what we strive for.

Enjoy your holiday, and we're here whenever you need us for future travels!

Best Regards,
The Flights Travel Team

Rated 5 out of 5 stars

Amazing experience.

I booked a ticket through flights travel and made an error. Nick Johnson phoned me up and was amazing. He remained a complete professional throughout our interaction and didn’t stop until he sorted the issue for me. Brilliant experience

February 5, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Fabian,

Thank you for your 5-star review, much appreciated.

We're glad that Nick managed to resolve the issue for you and had a great experience booking with us.

Enjoy your trip, and we're here whenever you need us for future travels!

Best Regards,
The Flights Travel Team

Rated 5 out of 5 stars

This is was my first time booking

This is was my first time booking.

Nick and Simon helped me, they knew I was quite reserved about booking with them and reassured me. I saved £200 booking with them and was able to get my ticket within a few hours. I booked through google flights and they called me back themselves to inform me of steps.

I will be booking with them again !!

February 3, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Lilly,

Thank you so much for your wonderful 5-star review.

We completely understand that booking with a company for the first time can feel uncertain, so we’re especially pleased to hear that Nick and Simon were able to reassure you and make the entire process comfortable and straightforward.

It’s fantastic to know that you secured a great saving on your ticket and received your confirmation quickly. Providing competitive fares together with personal support and clear communication is exactly what we aim for with every customer.

Your trust, kind feedback, and future recommendation truly mean a great deal to us. Thank you once again for choosing us, and we look forward to assisting you with many more future bookings!

Regards,
Flights Travel Team

Rated 5 out of 5 stars

a nice change to other scam websites!!

Ususally skeptical about these sorta companies I find on skyscanner/google flights, but this was really smooth. Cheaper price than anywhere else, and contacting support was easy by live chat and whatsapp. E tickets issued in under 48h. Highly reccomend and will definitely be using again.

January 27, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Jai,

Thank you so much for your fantastic 5-star review.

We completely understand that many travellers can feel cautious when booking through a company they discover on Skyscanner or Google Flights for the first time, so we’re especially pleased to hear that your experience with us was smooth, reliable, and reassuring from start to finish.

It’s great to know that you found our pricing competitive, our support team easy to reach through live chat and WhatsApp, and that your e-tickets were issued promptly. Providing genuine service, clear communication, and excellent value is exactly what we strive for every day.

Your recommendation truly means a lot to us, and we’re very grateful for your trust and support. We look forward to helping you again with your future travel plans!


Regards,
Flights Travel Team

Rated 5 out of 5 stars

This is my first time of booking with…

This is my first time of booking with Flights Travel and I must say the customer experience is top notch.

All my enquiries and requests were paid attention to and answered swiftly. I want to say a special thank you to Smith and Nick for their great service.

Engaged both of them for various reasons and they responded swiftly.

Using flight travel also saved me tons of 💷, I first of all thought maybe it was a scam but gave it a go since it came up on google flight and I’m glad I did.

January 26, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Yetty,

Thank you so much for your amazing 5-star review and for trusting Flights Travel for your first booking with us.

We’re absolutely delighted to hear that you had such a positive experience and that our customer service met your expectations. Providing prompt responses, personalised support, and careful attention to every enquiry is something we truly value, so your kind feedback means a great deal to our team.

We’re especially pleased to hear that Smith and Nick were both able to assist you quickly and professionally throughout your booking process. We’ll be sure to pass along your wonderful comments to them.

We also completely understand your initial hesitation, especially when finding a company online for the first time, so we’re very happy that you gave us the opportunity to assist you and that we could help you secure significant savings on your booking.

Thank you once again for your trust, support, and recommendation. We look forward to helping you with many more future journeys!

Regards,
Flights Travel Team

Rated 5 out of 5 stars

It takes several hours (up to 24) to…

It takes several hours (up to 24) to recieve your flight tickets and I was initially kinda worried, as I couldn't find many reviews here. So I called the support and they were super nice and helpful, sped up my ticket and I've now received all of it.

Would def recommend

January 23, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Luis,

Thank you so much for your honest and thoughtful 5-star review.

We completely understand that waiting for ticket confirmation can sometimes feel worrying, especially when booking for the first time, so we’re very pleased that our support team was able to reassure you, assist promptly, and help speed up the process for you.

Providing friendly, responsive customer service and ensuring our customers receive their tickets smoothly is always a top priority for us, and we’re delighted that everything was resolved successfully.

Thank you once again for your trust, recommendation, and kind feedback. We truly appreciate your support and look forward to assisting you again in the future!

Regards,
Flights Travel Team

Rated 5 out of 5 stars

Flights travel ensured we were all set…

Flights travel ensured we were all set before our trip their service is great. Would recommend

January 20, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Rubecca,

Thank you for your 5-star review and recommendation, much appreciated.

We're glad that you had a great experience booking with us - that's exactly what we strive for.

Enjoy your holiday, and we're here whenever you need us for future travels!

Best Regards,
The Flights Travel Team

Rated 5 out of 5 stars

Great service

Great service from flights travel they followed up and made sure everything was all good before we set off for our trip.

January 20, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Shakeel,

Thank you for your 5-star review, much appreciated.

We're glad that you had a great experience booking with us - that's exactly what we strive for.

Enjoy your holiday, and we're here whenever you need us for future travels!

Best Regards,
The Flights Travel Team

Rated 5 out of 5 stars

What a great experience using Flights…

What a great experience using Flights Travel. Highly recommend, as was booking a flight at the very last minute, I was surprised by the competitive flight pricing, and the discounted pricing I received compared to the pricing I reviewed online on the airlines website. Nick Johnson was exceptionally helpful throughout the booking process. Will definitely recommend again!

November 25, 2025
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Cariann,

Thank you so much for your fantastic 5-star review.

We’re delighted to hear that you had such a great experience booking with Flights Travel, especially for a last-minute journey. Finding competitive fares and better value compared to airline pricing is something we always strive to provide for our customers.

We’re also very pleased to hear that Nick Johnson was exceptionally helpful throughout the booking process and made everything smooth and stress-free for you. Your recommendation and kind feedback truly mean a great deal to us.

Thank you once again for choosing Flights Travel. We look forward to assisting you again with your future travel plans!

Regards,
Flights Travel Team

Rated 1 out of 5 stars

I'm fairly certain this is a scam

I'm fairly certain this is a scam.
I tried to place a booking, it didn't go through on my corporate card, i got no emails had to book weeks later when checking on the expenses.
Best stick with a reputable firm.

If you see the score here, then try and book. Do add your experiences here.

January 12, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Anthony,

Thank you for spending time to write a review!

Upon further investigation of the matter, we would like to clarify that we have not received the booking with the name "Anthony Hudson" recently.

Well, as you mentioned in your own words that the "booking didn't go through on my corporate card", so how come we can send you the emails or call you, as we have no data to contact you?

You labelled the company as a scam, but let me clarify: "SCAMMER DO NOT REFUND MONEY"

I have requested more information via TrustPilot and am still waiting.

Since we are not able to track your booking or communication, I kindly request you to provide the following details, which you have entered during the booking :

1. Passenger/s full name
2. Email ID.
3. Date of the booking

Please email us the above details at info@flightsTravel.co.uk.

Regards,
Flights Travel Team

Rated 5 out of 5 stars

Had a really great experience with the…

Had a really great experience with the team, great prices and super quick confirmation. Well done guys keep up tye good work.
Br, Faruq

January 20, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Faruq,

Thank you for your 5-star review, much appreciated.

We're glad that you saved some money and had a great experience by booking with us - that's exactly what we strive for.

Enjoy your holiday, and we're here whenever you need us for future travels!

Best Regards,
The Flights Travel Team

Rated 5 out of 5 stars

100% Recommended!!!!

I was initially quite conscious about using an agent as I had never booked tickets through one before, but Nick Johnson quickly put me at ease.
Nick is an absolute gem of a person and extremely professional throughout the process.
He managed to save me over £200 on my ticket, which genuinely impressed me.
On top of that, he even gave me an upgrade on my ticket.
His customer service is outstanding and very personal.
If he ever missed my call, he would always call me back himself.
That level of care is rare these days.
I am 100% coming back to them for ALL of my future travels!

January 19, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Waqas,

Thank you very much for your excellent review and recommendation. We're delighted that your first experience with Flights Travel exceeded your expectations.

Nick will love your kind words about his service. His personal approach — from the confirmation call to ensuring you had all the necessary details — perfectly reflects the level of care and attention we aim to provide to every client. We're pleased that his dedication made your booking process smooth and reassuring.

We look forward to assisting you with any future travel requirements.

Best regards,
Flights Travel Team

Rated 5 out of 5 stars

Competitive prices and professional

This was the first time I booked with flights travel. I hadn’t heard of them before so was sceptical but once I researched and realised they were legit I booked. Tickets arrived via email. Really good competitive prices saved over a hundred pounds! Very happy customer.

January 19, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Rafaqat,

Thank you for your 5-star review, much appreciated.

We're glad that you saved some money and had a great experience by booking with us - that's exactly what we strive for.

Enjoy your holiday, and we're here whenever you need us for future travels!

Best Regards,
The Flights Travel Team

Rated 5 out of 5 stars

First purchase and won't be the last

This is the first time I bought a flight from Birmingham to Doha and saved around £50, not only did I get great service from Joseph when I had an enquiry, I got a quick response and great customer service when I needed help with anything.

January 16, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Customer,

Thank you for your 5-star review, much appreciated.

We're glad that you saved some money and had a great experience by booking with us - that's exactly what we strive for.

Joseph will be delighted to hear your encouraging words.

Enjoy your holiday, and we're here whenever you need us for future travels!

Best Regards,
The Flights Travel Team

Rated 5 out of 5 stars

Easy and helpful booking experience!

I recently used Flightstravel for my flight booking and couldn’t be happier with the service I received. In particular, I want to highlight Nick Johnson, who was absolutely fantastic throughout the entire process.
Nick went above and beyond in handling my queries, no matter how many questions I had. He was patient, thorough, and genuinely invested in finding the best options for my needs. What really stood out was his consistently positive demeanour. Even when dealing with the inevitable complexities that come with travel arrangements, he remained upbeat and reassuring. I wouldn’t hesitate to use Flightstravel again!

January 7, 2026
Flightstravel logo

Reply from Flightstravel

Dear Adrian,

Thank you very much for your excellent review and recommendation. We're delighted that your first experience with Flights Travel exceeded your expectations.

Nick will love your kind words about his service. His personal approach — from the confirmation call to ensuring you had all the necessary details — perfectly reflects the level of care and attention we aim to provide to every client.

We look forward to assisting you with any future travel requirements.

Best regards,
Flights Travel Team

Rated 5 out of 5 stars

I found flightstravel.co.uk by Google

I found flightstravel.co.uk by Google, and was slightly skeptical at first as the price was much, much better than another other I could find online. However since there were so many good reviews, I decided to give it a go.

The booking was smooth. Communication was great. eTicket was issued. I was asked by the staff/company to write a review. I decided to wait till after the trip before I write the review, as I wanted to be absolutely sure it would go smoothly, before I would give a 5 star review.

Trip has happened. No problem at all. Would be happy to use again!

August 3, 2025
Flightstravel logo

Reply from Flightstravel

Dear Phoebe,

Thank you very much for your excellent review and recommendation.

We're delighted that your first experience with Flights Travel exceeded your expectations.

We look forward to assisting you with any future travel requirements.

Best regards,
Flights Travel Team

Rated 5 out of 5 stars

Simon Grey was truly a life saver and…

Simon Grey was truly a life saver and helped to get me a flight rebooked when ticket schedule changed.

January 4, 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Shereena,

Thank you for your 5-star review, much appreciated.

We're absolutely thrilled that Simon helped you to the best of his ability - that's exactly what we strive for.

We're here whenever you need us for future travels!

Best Regards,
The Flights Travel Team

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