Quick & easy to book. Nick Johnson was very helpful, polite & professional supported with all our queries. I was a bit concerned as I didn’t receive our E-tickets till the following day however a quic... See more
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Review summary
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I was initially quite conscious about using an agent as I had never booked tickets through one before, but Nick Johnson quickly put me at ease. Nick is an absolute gem of a person and extremely... See more
Company replied
It was our first time booking through Flightstravel, we chose them as the ticket prices were so good compared to other providers, and it was a smooth experience. Nick has been really helpful throughou... See more
Company replied
It takes several hours (up to 24) to recieve your flight tickets and I was initially kinda worried, as I couldn't find many reviews here. So I called the support and they were super nice and helpful... See more
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Company details
Written by the company
FlightsTravel.co.uk is one of the most renowned travel agencies in the UK with a high reputation for providing reliable, personalized and professional travel services to their customers. We specialize in providing flight deals across the globe at unbeatable prices and take pride in our post-sales services. We offer a wide variety of travel options, which can be customized and incorporated as per our customer’s requirements. We aim to make the process of designing your own holiday as transparent and proficient as possible. Our specialized search engine and our well-trained travel consultants provide the best options in the cheapest available price. Our aim is to save you time and money by providing personalized, simple and straightforward service in order to make your great escape hassle-free. Our dedicated, well trained, professional and friendly team has over 15 years of travel industry experience and will walk you through your travel plans and design an itinerary that is perfect for your vacation, keeping your ease as our priority. We take pride in our unparalleled knowledge about travels in every corner of the world. With our online presence, we are just a call away from a delightful experience. We offer incredible travel deals and services combined with the cheapest airfares to make your entire journey affordable. Flights & Travels Ltd offers great deals for everyone as we work with the world`s premium airlines to give you the cheapest fares to your dream destination. All flights and holidays booked with FlightsTravel.co.uk are 100% financially protected by the Travel Trust Association; therefore, you can book your flights with a peace of mind. For more details about TTA please visit https://www.thetravelnetworkgroup.co.uk/faqs ATOL is a financial protection scheme for UK travel companies and over 20 million holidaymakers and travellers are protected each year. When you buy an ATOL protected air holiday package or flight plus holiday from us you will receive an ATOL Certificate confirming your arrangements and your protection under our ATOL license. No Booking Fees on Phone Only Deals Cheaper Deals on Phone. Discounts Guaranteed!!!
Contact info
25 UNION HOUSE, UB3 1AA, Hayes, United Kingdom
- 02080 904 904
- info@flightsTravel.co.uk
- flightstravel.co.uk
4.7
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Solid but with an unusual business model
I was a bit leery of booking with FlightsTravel given I had not heard of them and their prices seemed suspiciously lower than rivals', but I gave it a go. In my view they are entirely legitimate and offer excellent value for money, but through what seems to be an odd business model. As far as I can tell, Flights Travel is a front company for brightsun.co.in (their contact information was on the flight booking). Rather than only booking a direct point-to-point flight from London to Washington DC (which I wanted) they had also booked legs from Pensicola to Miami and then Miami to London. I can only guess that this is somehow (?!) cheaper than the one direct flight alone, which is how they can offer a lower price. The result is also that you do not receive a receipt or booking confirmation immediately but only a couple of days later after a bit of chasing and some phone calls (which initially deepened my doubts). Clearly they operate rather strangely, but the booking(s!) were definitely made with British Airways (I confirmed on their website), and at a highly competitive price. So, I think everyone should be able to use them with confidence, albeit knowing that their business model is rather unusual.
December 19, 2024
Unprompted review
Reply from Flightstravel
Dear Lee,
Thank you for your 4-star rating!
We appreciate you taking the time to write us a review. We apologize if you had to chase for the booking confirmation email, but we are glad that it all worked finally for you.
Please give us another chance to serve you and we will make sure the process is going to be as smooth as you would have expected.
Good luck,
FlightsTravel team
Reply from Flightstravel
Dear Eda,
Thank you for giving us another chance to serve you!
We wish you good luck and look forward to assisting you again in the future.
Regards,
FlightsTravel team
Really helpful and friendly
Really helpful and friendly! Big shout out to Nick
September 23, 2024
Unprompted review
Reply from Flightstravel
Dear Ash,
Thank you for your 5-star rating!
We appreciate you taking the time to write us a review and are glad you liked our customer service. We will surely pass on your remarks to Nick.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Service works, but seem to be fairly new on the market
Had to chase customer support to get booking confirmation emails and invoices, but they helped and all worked fine for me.
November 8, 2024
Reply from Flightstravel
Dear Max,
Thank you for your 4-star rating!
We appreciate you taking the time to write us a review. We apologize if you had to chase for the booking confirmation email, but we are glad that it all worked finally for you.
Please give us another chance to serve you and we will make sure the process is going to be as smooth as you would have expected.
Good luck,
FlightsTravel team
Excellent service from Nick Johnson
Excellent service from Nick Johnson. Very helpful and understanding. Would not hesitate to use this company again.
November 2, 2024
Reply from Flightstravel
Dear Ms. C. Walker,
Thank you for your 5-star rating and an awesome review!
We appreciate you taking the time to write us a review and are glad you liked our customer service. We will surely pass on your remarks to Nick.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Fantastic service – quick and helpful contact
Fantastic, quick, and helpful service. Arranged details on a flight with under 24 hours' notice, very quick to reply and followed up with a phone call to check details, date, etc. – all on a Sundat afternoon.
Simon Grey was especially helpful and I would definitely recommend.
October 6, 2024
Unprompted review
Reply from Flightstravel
Dear Pete,
Thank you for your 5-star rating and a great review and recommendation!
We appreciate you taking the time to write us a review and are glad you liked our customer service and the cheapest deals. We will surely pass on your remarks to Simon.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Very straight forward to book
Very straight forward to book. Found to be the cheapest for my flight also. Would definitely book through them again
September 23, 2024
Reply from Flightstravel
Dear Andrew,
Thank you for your 4-star rating!
We appreciate you taking the time to write us a review and are glad you liked our customer service and the cheapest deals.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Nick is very thorough
September 18, 2024
Unprompted review
Reply from Flightstravel
Dear Andy,
Thank you for your 5-star rating!
We appreciate you taking the time to write us a review.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Quick and easy
Thank you, especially to Simon for helping me with my flight. Super quick & easy, highly recommend :D
September 13, 2024
Unprompted review
Reply from Flightstravel
Dear Rose,
Thank you for your 5-star rating and a great review and recommendation!
We appreciate you taking the time to write us a review and are glad you liked our customer service and the cheapest deals. We will surely pass on your remarks to Simon.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Nice and immediate help with booking…
Nice and immediate help with booking and provided the rate that helped me..
September 3, 2024
Reply from Flightstravel
Dear Sir,
Thank you for your 5-star rating!
We appreciate you taking the time to write us a review and are glad you liked our customer service and the cheapest deals.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Trustworthy service
Hi, Stella I am very grateful for you that excellent service.I just want to recommend to everyone you've to contact with flights travel agency if you want excellent and trustworthy service
September 7, 2024
Unprompted review
Reply from Flightstravel
Dear Peena,
Thank you for your 5-star rating and a great review!
We appreciate you taking the time to write us a review and are glad you liked our customer service and the cheapest deals. We will surely pass on your remarks to Nick.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Nick johnson
Nick johnson, excellent customer service
Very supportive and extremely helpful Highly recommend them for booking your tickets and making travel arrangements
We will contacting him again in future.
September 7, 2024
Unprompted review
Reply from Flightstravel
Dear Ms Kaur,
Thank you for your 5-star rating and an awesome review!
We appreciate you taking the time to write us a review and are glad you liked our customer service and the cheapest deals. We will surely pass on your remarks to Nick.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Simon Grey has been extremely helpful…
Simon Grey has been extremely helpful in managing my ticket arrangements. I am extremely grateful for all the help and coordination. Highly recommended.
September 3, 2024
Unprompted review
Reply from Flightstravel
Dear Mr. Singh,
Thank you for your 5-star rating and recommendation!
We appreciate you liked our customer service and the cheapest deals.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
all was Excellent Services .
all was Excellent Services .
Thank you so much very helpful this company ,
we don't have have hassle at all.
The booking was very easy and smooth.
I can highly recommend.
August 5, 2024
Unprompted review
Reply from Flightstravel
Dear Stella,
Thank you for your 5-star rating!
We appreciate you taking the time to write us a review and are glad you liked our customer service.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
best customer service
Nick Johnson and his fellow employees were a amazing help and provided the best option. and were very help fully when i had questions. and where helping me every step on the way. i am thank full for their service and will be buying tickets again in the future from this company
August 6, 2024
Unprompted review
Reply from Flightstravel
Dear Mr. Barkan,
Thank you for your 5-star rating and kind words!
We appreciate you taking the time to write us a review and are glad you liked our customer service.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Highly competitive prices and great service
I booked my flight to Montreal through Flightstravel because it was way cheaper than any other option. That was obviously the most important consideration but the service was super-good on top of that. I dealt with Nick Johnson who is absolutely delightful.
I don't know how Flightstravel get the cheapest deals but they are always worth checking out.
August 3, 2024
Unprompted review
Reply from Flightstravel
Dear Mr. Schofield,
Thank you for your 5-star rating and an awesome review!
We appreciate you taking the time to write us a review and are glad you liked our customer service and the cheapest deals. We will surely pass on your remarks to Nick.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Excellent customer service from Nick…
Excellent customer service from Nick Johnson, Excellent customer service from Nick Johnson! So willing to go out of his way to help me in anyway possible. Will be contacting him again in the future.
June 26, 2024
Unprompted review
Reply from Flightstravel
Dear Mr. Singh,
Thank you for your 5-star rating!
We appreciate you taking the time to write us a review and are glad you liked our customer service. We will surely pass on your remarks to Nick.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
5-stars review for Nick Johnson
Was contacted by Nick Johnson - very patient and kind with my many questions - excellent customer service!
June 10, 2024
Unprompted review
Reply from Flightstravel
Dear Ms Poh,
Thank you for your 5-star rating.
We appreciate you taking the time to write us a review and are glad that you have liked our customer service. We will surely pass on your remarks to Nick.
We wish you a safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Excellent customer service from Nick Johnson
Excellent customer service from Nick Johnson! So willing to go out of his way to help me in anyway possible. Will be contacting him again in the future.
June 5, 2024
Unprompted review
Reply from Flightstravel
Dear Drake,
Thank you for your 5-star rating.
We appreciate you taking the time to write us a review and are thankful for your kind words. We will pass on your remarks to Nick as well.
We wish you a happy and safe flight and look forward to assisting you again.
Good luck,
FlightsTravel team
Trans-Atlantic flights for work…
Booked trans-Atlantic flights for work through FlightsTravel as they offered by far the most competitive price. It turned out that the price they quoted was no longer available and so they called to ask me to pay an additional amount to book the same flight. Nick Johnson was very helpful in working to resolve this and was incredibly responsive and pleasant to deal with. Ultimately FlightsTravel were able to book me onto the original flight at the original price, so I am a happy customer. Just be aware that the price quoted may not be the final price as they are an intermediary.
May 2, 2024
Unprompted review
Reply from Flightstravel
Dear Kate Butler,
Thank you for your 4-star feedback and for choosing Flights Travel for your travel needs!!
Yes, we are not a direct airline. We are a UK-based travel agency with the best deals available in the market and are known for our best post-sales service.
We have looked at the matter and confirm that the fare was increased during the transaction. We always try our best to honor the same fare as displayed on our website and this is what we did in your case as well. If there is any possibility we can not offer the fare, we do offer a full refund on the same day of booking.
Please be assured, that the fares displayed on our website are the LIVE fares and are always the correct and final fares 99.9% of the time, but there is always a small room for rare cases where the fare can be slightly changed during the process.
We apologize for the inconvenience you have experienced during this process.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience.
Regards,
Flights Travel Team
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