The bus was conducive throughout the trip to Bristol on 23rd June, however we encountered a major delay during the trip in Sheffield....we were delayed for about an hour before they eventually transf... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About FlixBus
Written by the company
Great value, sustainable and reliable coach transport to more than 80 destinations across the UK.
Looking for low-cost travel? Find tickets to London, Birmingham, Manchester, Cardiff, Sheffield and many more.
Try out our dedicated Scottish network, offering regular daily coach services between cities including Edinburgh, Glasgow and Aberdeen. Over 60s with a bus pass, under 22s with Young Scot and other NEC holders travel free.
FlixBus also offers international services from the UK to Paris, Amsterdam, Frankfurt and more, connecting travellers to Europe’s largest coach network.
Get more out of life with FlixBus:
✔ Tickets from just £4.49
✔ Convenient, easy online booking
✔ Free, fast, unlimited Wi-Fi
✔ USB charging for mobile devices
✔ Toilet onboard
✔ Comfortable, modern vehicles
✔ 365 days a year
Flix is trusted by millions of passengers every year, with 8,000 destinations available in 44 countries across four continents.
Low-cost tickets are available from www.flixbus.co.uk or the FlixBus App.
FlixBus: get more life in real life!
Contact info
Amphitheatre Parkway 1600, 94043, Mountain View, United Kingdom
- flixbus.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy booking .
Very poor service bus was delayed and…
Very poor service bus was delayed and then the bus driver was rude to me as there was a issue in boarding my baby and I asked for a refund due to this and no response was given even after leaving several messages on their portal and to make things worse for me and my family the company didn't even provide the right to apologise for the stress it caused, I don't reccommed anyone to take this bus national express are much better when dealing with customers they don't disappoint
Safe and reliable
Have used the company numerous times and my experience has always been great
Very disappointed with my recent…
Very disappointed with my recent journey. This is now the second time I have experienced rude and unprofessional behaviour from a Flix driver.
During the trip, there was a driver change in Northampton. I was briefly on the phone speaking to my son, who has special needs, and the call lasted only a few minutes. I was not being disruptive, aggressive, or causing any disturbance to other passengers.
The driver approached me and told me to get off the phone or move to the back of the coach. I explained that I had paid for a front seat and wished to remain in the seat I had booked. The driver's response was completely inappropriate. He threatened to stop the coach and remove me from the bus, despite the fact that I had done nothing wrong.
I found his attitude intimidating, disrespectful, and completely lacking in customer service. As a paying customer and working professional, I do not expect to be spoken to in such a manner.
The most disappointing part is that this is the second occasion I have encountered rude behaviour from a Flix driver. One bad experience can be an isolated incident, but when it happens more than once, it raises concerns about the standards of customer service being provided.
I expect passengers to be treated with courtesy and respect. Unfortunately, that was not my experience on this journey.
Im never travelling with flix ever agaln.
Curat ,confortabil ,direct fara griji.
Curat ,confortabil ,direct fara griji.
Dotat cu prize verry good!!
First time we used it
First time we used it. Hopefully it's good or better than national express.
Will be followed by another review.
Easy to book
Straight forward and easy booking
The bus left EARLY
Booked a bus to London and back because it was cheaper than the train, and now i see why.
Arrived at the stop at 6am for a 6:15 departure. Waited around til 6:20, no sign of the bus. Couldn't use the live tracker due to no signal. Got talking to other people waiting and guess what?
THE BUS HAD LEFT THIRTY MINUTES EARLY.
Absolutely baffling lack of regard for customers. Had to get a last minute train at great expense.
I'd prefer to hitchhike than use these clowns.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








