FlixBus Reviews 17,547

In a previous review, I praised Flixbus for their service as we had not encountered any issues. However, on March 9 2026, they cancelled our bus ride from Chicago to Grand Rapids. The first time we had experienced anything like this. In their website they state that they will provide re-booking if a bus is cancelled. However, they never did in this case. How are we to rely and trust Flixbus from here on? We like that they have a route to various cities here in the US. However, since that unpleasant experience I have not bought tickets from them as I am afraid it may happen again. I understand things can happen but it would have been good if they provided alternatives. We were left to fend for ourselves to find alternatives.

I have genuinely never experienced customer service this bad in my life.
My Bus was delayed by around 240 minutes, and after waiting for hours with no proper communication, the bus never even arrived that night. The worst part is that nobody informed me it had been cancelled.
There was no real-time support, no staff willing to help, no accurate information, and absolutely no accountability. Passengers were left confused, stranded, exhausted, and abandoned at the station.
I ended up having to sleep on a bench because of their complete failure to manage the situation like a serious transport company.
A delay is one thing. Problems happen. But leaving paying customers stranded overnight without communication or assistance is unacceptable and honestly dangerous.
Flixbus seriously needs to rethink how they handle emergencies and customer support because this experience felt less like public transport and more like survival training.
I will never use this company again and would strongly warn others to avoid relying on them for important travel.
If I could give a -5 star review I would give it to this company.

I need to travel to airport on 18 May and I received gmail from them saying that bus is cancelled on 17 May. I try to rebooked another one but all the time they provided cannot allow me to arrive in time. So I need to book another service, and so I click refund, but only get the refund in 7 working days. And now I need to borrow money from my friend to buy a new ticket. Make sure don’t book their services if your trip is important

No show bus! Had booked a flixbus journey from Bath bus station at 0530 to get to London Heathrow airport before 0800, the timings were great and worked well for my flight. But no bus showed up! Everyone waiting for FlixBus chose to switch to the National Express bus at 0605, which arrived early to board everyone and was clearly much more reliable. Smooth onward journey from then on. I received no messages from flixbus about the delay (or cancellation?!) and their website had no live tracking data available and no one to call or message to find out what was going on. Whilst it was very cheap (~£12) there are no refunds available for delays less than 2hrs… lesson learned, I’ll always choose the National Express from now on and don’t expect the Divine Comedy to write a song about FlixBus any time soon!

THE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED.

our coach was delayed. then broke down at the station, was over 3 hours late and we had to get another service. however they manipulated the tracking information to say it left at 2300 even though we were sat on a broken down coach just so they wouldn't issue us a refund!!!!!!

spoke to the customer service who were overseas who said the coach had left. even though I was sat on the broken down coach!!! I tried to explain how can you tell me the coach had left from overseas when I'm sat in London on it broken down.

they fix tracking information to avoid refunds!!!!!

the worst experience on a coach ever.

stick to national express and avoid this scam company at all costs

If I could give it less I would!! A blown tyre does not take 2/5 hours to fix! What’s funnier is that the guy was there to change the tyre, said it was a valve, changed the valve, then the tyre blew. But surely that tyre fitter is still in London able to just come back and change it?? Crazy mental
In the end my bus was cancelled after waiting for 4 hours and then had to pay £85 to get national express coach home. An expense I didn’t anticipate paying for

Booked flixbus to get from Linköping (Sweden) to Stockholm Airport. 5-10 minutes before estimated arrival to Linköping, i got a message saying ”the bus is 1h 15min late, meaning we would miss the flight. We had to book an Uber because it were so early in the morning, paying 5k SEK to get to Arlanda in time for our flight. What did we get from Flixbus for this? 19 SEK in return. Like how is that a thing, messaging that they are >1h late 5-10 mins before they were supposed to arrive?

Do not book your trips with this company, awful support, late (obv) and does not care about their customers.

I booked a bus from Orlando to Atlanta and from Atlanta to Nashville leaving on May 15 at 9,05pm. Had a text that the bus was delayed of 126min at 8,30pm, after a while another text, delayed of 167min so I decided to contact the guest services to have more info about it asking what was happening, if the bus was broken down, was in traffic jam or something and how much was the real delay of the bus and if they could give some info due I had to be in the morning in Nashville and clearly I couldn't make it. Well, I asked to 2 different agent like what was the real delay, clearly I would lost the connection in Atlanta and I wanted to book another one. Both they just gave me unclear answer like the bus is just in "slight" delay, I will suggest to wait the bus at the station, it will arrive at some point as soon as possible!. I asked to denify "slight" due the text said 167min and they told me the actual delay was of 218min but it could change and be there even sooner! They kept saying the bus would be there as soon as possible possible... They didn't want to book me another connection telling me "what if you catch it!" Unbelievable.
Before they deactivate the gps and info about the bus on the app I could see the bus was stuck in Miami for about 1h for some reason.
So likely I did not believe in what they were saying and likely the app of flixbus , due the delay, suggested me to re-book for free the bus of 10,55pm from Orlando with arrive in Nashville at 2,35pm. I couldn't make it the morning anyway but better that just waiting the bus as suggested.
Now I'm on my way to Atlanta on another bus and I kept looking the "slight" delay of the bus in the app and well well well, the "slight" delay was from 9,05pm to 5am with arrive in Atlanta at 12,30pm plus the connection to Nashville I would lost the whole day. I'm so glad I didn't listen to the costumers service, one of the worst costumers service ever.

- Reply to flixbus reply:
I do understand delay might be not your fault but I did contact the costumer service right away TWICE and both, as explained, they where totally useless. If I was you, due all the bad reviews you had about costumer service I will consider to check your side and do something to improve it.
Thank you.

I’d give them 0 stars if I could. Arrived to destination in Atlanta 2 hours late. Bathroom smelled so disgusting it was nauseating. Terrible smell urine and feces smell that permeated through the bus anytime the bathroom door opened. Uncomfortable seats. Drivers often rude/unprofessional.

The bus was very clean, on time. Staff at boarding station very informative. Our driver was friendly, kind and helpful.

Wouldn’t recommend them. Coach to London due at 7:10 we were all stood on the stop at 7 get an email to say delayed until 7:50, it arrived 8:15. Bus lane had been coned off due to a cycling event. So the driver just stoped in the middle of the road, no organising the queue. People stood everywhere almost getting hit by the cyclists. People sat in the seats we had paid to reserve, tried to tell the driver but he had already started driving off so we just sat somewhere else. Then that evening get a text to say the coach home the next day due at 4 had been completely cancelled. Offered to rebook onto next coach which was 7:15, had to pay to reserve seats when we had already paid to reserve seats on the cancelled coach. We realised it was too late for us so we paid to book onto a National express coach at 4. So now even more out of pocket and Flix bus not replied to my email or complaint 👎

All was well except for the outdoor non-covered pick up and drop off locations. Other than that, the driver was nice and drove safely, the ride was nice and smooth, the cost was effective, the transportation was convenient, and the bus looks nice.

This bus was delayed from Katowice to Balice airport, I had to take the Taxi in the end, this was very stressful, I wanted to cancel the tickets for bus but I couldn’t do it , there was no obvious option , but they said you can cancel 15 min before. They don’t want to give me refund or any voucher keep saying the same messages that is not been delayed more than two hours but it’s not acceptable. I keep getting apologies but no refund for Service. I didn’t take . Bad service no solution.

I got the bus from Gatwick airport to Cambridge tonight. It was absolutely freezing. Apparently the heating is broken so the air con is on full blast. One of the most uncomfortable journeys I’ve had on a bus

Service 087 from Nottingham to plymouth Brilliant driver got me to my destination on time will definitely be using again 💯 highly recommend