FlixBus Reviews 17,547

FLEX BUS SUCKS THEY TAKE YOUR MONEY AND DONT TELL YOU I DIDNT EVEN MAKE THE TRIP VERY BAD CUSTOMER SERVICE I WOULD ADVISE ANYONE NOT TO RIDE THAT BUS THEY SOOK AND DONT CARE ABOUT ANYONE BUT THEMSELVES NOT THERE CUSTOMER CLOSE THAT BUS YOLL ARE VERY UNGRATEFUL

An hour after I booked, I realized date was wrong. These thieves charged me $40 on a $70 ticket to change the date. I'll never use these idiots again!

I would like to take a moment to highlight an exceptional team member at FlixBus, based at Sloterdijk Station in the Netherlands: Guy.

From the moment we arrived, Guy stood out for all the right reasons. His attitude, professionalism, and genuine willingness to help were truly remarkable. We observed him assisting every single passenger with patience and care, going far beyond what is expected. Whether it was guiding people to the correct platform, helping them navigate the station, or even personally walking them to the FlixBus office when needed, he consistently went the extra mile.

What makes Guy exceptional is not just his efficiency, but his human approach. He is kind, approachable, and naturally talkative in a way that immediately puts people at ease. We had the pleasure of having a lovely conversation with him, and it was clear that he brings both warmth and dedication to his role every day.

Originally from France and now based in the Netherlands, Guy represents exactly the kind of attitude and mindset that elevates customer experience. People like him are rare, and frankly, he should not remain in the same position for long. His level of commitment and excellence deserves recognition and promotion.

To the management team at FlixBus: thank you for hiring someone with such the right mindset and values. It makes a real difference on the ground.

Guy, if you read this: Sonia, Anoop, and Abed from Tunisia and India say hello and thank you again. It was a true pleasure meeting you.

I would give 0 stars if possible. Buses are unreliable and trips are often delayed over 2 hours. The website says if a trip is delayed over 2 hours, the customer is entitled to a refund. I went thru the refund request process and was given a voucher instead of a refund.l I am never going to use Flix Bus ever again so the voucher is useless. When I contacted customer service they said they can't do anything.

My bus was delayed over 2 hours so I was left stranded at a dark bus stop that was not safe. I ended up having to request an Uber that cost me an additional $135.00 which they also said on their website they refund for additional costs incurred by delays. This obviously didn't happen.

I do not recommend this company, they are trying to scam you.

The FlixBus service I had booked from London Victoria on 23 April turned out to be delayed by 3 (three) hours. I only found out by asking a staff member where the coach was about 10 minutes before the scheduled departure. (The staff member was not forthcoming but rather appeared to want to hide.) I then bought a ticket from a machine for the next National Express service from Victoria, which was punctual and had slightly more legroom than Flix. Now FlixBus are refusing to pay me a refund, claiming that "The passengers registered on the ticket have been checked in therefore we are unable to offer you compensation in this case." Clearly untrue: there was no check-in and no coach. It's a no from me for FlixBus after this.
The response since provided by FlixBus has not convinced me otherwise. The company blankly refuses to pay a refund, claiming that "we have already contacted internally (what does that mean??) providing you with the information required under our Terms and Conditions." Company goodwill - where are you?

Very good comfort clean bus
Schedule on time for all the stop

Unfortunately, the option to offer a 0 does not exist. To summarise, this travel operator is appalling. The tickets are expensive, sadly it is generally much cheaper to fly. The journey is extremely uncomfortable. Seats are short and if the passenger ahead of you decides to recline, expect a journey tighter than a can of sardines. You would have more space on the London tube at peak times. The so called toilet is a joke which contaminates the whole bus with a nauseating smell of urine. Vast delays and cancellations are part and parcel of this travel (poor) choice. Expect to not receive any compensation, even if your arrival time is delayed for hours. There is an app, but it really serves the purpose of buying tickets and holding e-tickets. Don't expect actual information regarding the journey such as possible delays, etc. to be offered to you via the app, or via email, text or even the bus driver for that matter. You will be kept in the dark at all times, and expected to deal with whatever happens. If you dare to cancel your ticket this will incur a significant cancellation fee, and instead of having your money refunded you will be issued a voucher, so you have to travel again with this joke company. STAY WELL AWAY FROM THEM!
Following Flixbus´ nonchalant reply, anyone can see what their poor customer service is like and how much they are interested in their costumer´s experience. They could not be more dismissive if they tried. I rest my case.

It’s 27 degrees on the bus. People are feeling unwell. Driver states that the air conditioning not working.
Have spoken to the chat bot which was useless. I spoke on the phone with someone who said I need to phone back in 15 to 20 minutes to report it a second time?
Was informed I would not be entitled to a refund even though I have to get off at the next stop due to it affecting my health. It’s getting hotter too. No air. Everyone feeling unwell and complaining.
Awful experience. Customer service line even worse.

Serious service failure involving FlixBus service 910 travelling from Bristol Bus Station to Cardiff.

The scheduled departure time was 08:30, with an arrival in Cardiff at 09:50. I arrived at Bristol Bus Station at approximately 08:10, well before the scheduled departure time.

At around 08:10–08:15, I saw the bus clearly marked 910 enter the station. However, the driver did not exit the vehicle, did not open the bus doors, and did not acknowledge passengers waiting to board. The bus remained stationary for approximately 10–15 seconds and then drove off. The station gate was never opened.

Myself and several other passengers assumed the driver was repositioning the bus within the station and would return shortly, particularly as this was nearly 20 minutes before the scheduled departure time. Shockingly, the bus never returned, leaving all passengers stranded.

I immediately contacted FlixBus customer service and explained what had occurred. I also made clear that I was travelling for work purposes and that missing this service would cause me to miss critical meetings. Despite this, I was informed that the only remedy available was a refund of the ticket. No consideration was given to:

My travel costs to the bus station

The significant disruption to my work commitments

The distress and inconvenience caused

I have never previously experienced a situation where a bus arrives early, fails to open its doors or acknowledge passengers, remains at a station briefly, and then departs almost 20 minutes ahead of schedule. This behaviour is unacceptable and demonstrates a complete lack of customer care and operational safeguards.

Given that this occurred during morning peak time, the level of inconvenience and potential harm caused to passengers—particularly those travelling for work—is considerable and unacceptable.

Investigation and explanation should be provided on the following:

i). The conduct of the driver

ii). Whether FlixBus procedures allow early departure without boarding

iii). What measures are in place to prevent a recurrence

My advise for people who is considering taking Flixbus is: don't.

I am extremely disappointed with my experience. On April 29, 2026, my friend and I were denied boarding on FlixBus (Route N746, Bus Plate: FG-850-FJ) from Clermont-Ferrand to Lyon, even though we had valid tickets and QR codes purchased via Omio.

The driver claimed our tickets were not in his system and refused to let us in, leaving us stranded at 6:00 AM. This has caused us significant financial and emotional distress as we missed our important trip.

I contacted Omio support, but they are offering vouchers and long waiting times. Under EU Regulation No 181/2011, I am entitled to a full MONETARY REFUND (not a voucher) for both my outbound and return tickets, plus 50% compensation for denied boarding.

I had a fantastic experience with FlixBus! The service was reliable, the buses were clean and comfortable, and with so many routes, it was easy to find my way to new cities. Highly recommend for anyone looking to travel around Europe affordably.

Just wondering if anyone who has had lost luggage with this company ever had it returned, as having to wait 14 days for any up date does seem a little extreme, apparently this is their policy

I am writing this review following a traumatic experience on April 29, 2026, on the 4:00 PM service from Paris CDG Roissypole to Brussels Midi. After an 8-hour flight with an 8-month-old infant, my family was subjected to blatant extortion by the driver of Bus Number [807] (License Plate: 1-WEP-363).

While FlixBus’ policy requires a car seat for infants, the driver used this as a pretext for criminal behavior. Instead of enforcing safety professionally, he explicitly demanded a €50 cash bribe and a bottle of Coke to allow us to board. Exhausted after an 8-hour flight with an 8-month-old, we felt coerced into paying this "fee" just to avoid a hostile confrontation in front of our child. This is a severe breach of professional ethics and likely a violation of French law regarding extortion. I am not seeking a refund; I am demanding a formal investigation and disciplinary action against this driver to ensure no other passengers are exploited.

The experience was great except we where delayed by an hour and I had no idea because I fell asleep for a bit and my phone was off because I had little charge on it ..
It's important to let client know things like delays is only courteous and good customer service !

As I learned the US public transportation system I'm always surprised and how efficient it can be sometimes. My local bus was a little dirty which is surprising considering there's not a lot of people that use buses but then my bus from Pittsburgh to Washington and overnighter was perfect I could get some sleep and I arrived at my destination no problem so it's overall a great experience I just wish there were more variations but I guess if more people start using the buses then they'll need more buses and more bus routes, right? So thank you Flixbus and Greyhound for getting many Americans from point A to point B❤️👍😊

In all the buses I've been lately and I've been traveling the Varaždin-Zagreb route quite often , they don't seem to know how to use the AC or the heating. It's either to hot or freezing cold. Overall, the drivers are ok.

Flixbus is a very convenient, safe, clean and smooth way to travel to Ottawa. I highly recommend it. Priced reasonably too and refunding was easily handled (for part of a re-scheduled trip). Booking was also very easy and fast.

It was a good experience, but it will be better if you have a place, where to be keep it warm, have a seat, share a coffee, have a clean bathroom , but not to stay in the middle of a street, especially in winter time or in a very freeze and windy environment

I needed refund as I didn't travel. I spent 1hr on chat(CANT CALL THEM).I was told NO REFUND only VOUCHER. a voucher is not even a option! they lie cheat & scam u big time a waste of time&energy, DONT XPECT A LIVE AGENT U WILL B DISAPPOINTED BAD ASS BITCHY BUS

I advice against this company at all costs
Journey from Glasgow to London the bus was small and packed like sardines no leg room and so uncomfortable obviously money more important than customer satisfaction and comfort.
Return journey started off with the toilet being disgusting and having to clean the tables at the chairs and Then to be dropped for the apparent transfer which is how it is described on the booking form for 2 hours . We - me my husband and 10 year old daughter have been dropped off on a street with a bus shelter with smashed sides no cover from the cold weather , no toilet facilities or food and drink options the driver was no help at all . Contacted Flix on numerous different occasions and numbers , text to an AI chat bot and finally got through to a call handler who listened to my plight for 10 minutes then hung up the call.
Called him back and requested he didn’t hang up he apologised for the service or should I say lack off and the inappropriate description on booking stating transfer ? He then stated the bus would be here in 11 minutes then changed it to 27 minutes then told us the time the bus would be due is 12.30am ( this is the actual time ) I explained this in fact was an hour away and if there was an earlier bus could he email me a change on booking to allow us to board the earlier bus only to discover that there is no earlier bus . I actually cannot believe that anyone would deem this acceptable to drop a family with a young child off for 2 and half hours in the middle of nowhere at midnight this is disgraceful and for the cost of £280 for our trouble.
How this company has been able to operate and have returning custom is beyond me , the treatment we have received has spurred me on to advise far and wide to avoid this company , Honestly standing here in a smashed bus stop vulnerable to the elements in actual disbelief that a company thinks this is acceptable .To add insult to injury there are a gang of youths in the empty car park across from us smashing glass bottles causing further alarm to us and most importantly our 10 year old.
If booking a bus I would avoid this company
Wish I had read reviews prior to booking
Spoke to the driver who said there is a bus station however they can’t use it as they don’t want to pay the tariff which is reflected on the cost ? Our cost was more than national express ?? The reason we picked this company as times suited not cost , disgusted , hope people read this before booking