FlixBus Reviews 17,548

Thieves!! Unmanned parking lots.. Sit outside.. If you need information.. As.. Are you at the right location... Good luck getting someone onvthe phone.. And if you go to wrong location.. Just lose your money.. Will not make any exception or effort to help you.. Just 100% pathetic.. Criminals!!

I booked the first time and dates were wrong i msgd through website and chat via website to change and was told they give vouchers all i wanted was for flix bus and always receiving a reply to go to managed bookings only coming to a screen where I literally had to buy tickets again (and the prices keeps going higher) I was offered vouchers but only the amount of what I paid for.
I then book second tickets i pressed the place I wanted to catch bus only after I paid my tickets were not whete i wanted to catch the bus i havr young ones and now hours to wait for bus when arriving to sydney from jakarta i asked id just to changed flights and kept replying to go onto manage bookings could flix bus not just change im sure its just a press of a button
I explained that I haven't cancelled first tickets and if I could get a refund but kept saying vouchers I asked well if I could cancel and use vouchers for my new booking and was told no go to manage bookings again. This is pathetic and I am wanting a REFUND i do not recommend this flix bus BS to anyone! All i want is to change where to catch my bus.
Customers are being played and ripped off.

I booked two tickets for a friend and her six-year-old daughter to come from San Ysidro to Los Angeles. She lives in Mexico and walked across the border and to the bus station and the bus left on time and it only took four hours to get to Los Angeles. The bus arrived exactly on time. Everybody was friendly. The bus was clean. I booked her seats right up next to the driver and everybody was kind and friendly and nobody bothered them. It was a very pleasant experience. She got a call today that her six-year-old had left her extra phone that she had been playing with on the seat in between the cushions and the bus driver called to tell her they had her phone up in Fresno and gave her a number to call in the morning to make arrangements to get it back. Great customer service on time and relatively inexpensive. I think the seats were $35 each way for each of them. I’m sure they’re gonna wanna come again to visit. It makes it really nice.

1★ – Very poor service and no accountability

Coach from Birmingham to London (3 April 2026) arrived 40 minutes late, then broke down mid-journey due to a mechanical door fault. We were left waiting on the roadside while it was being fixed, causing further delay.

Delays can happen, but this was clearly due to a maintenance issue — not traffic or weather.

What’s worse is customer service refused any compensation, simply saying the journey was “completed” so they have no responsibility. That’s not acceptable when the service was clearly below standard.

Unreliable and disappointing. I would not trust them for time-sensitive travel.

Travel date 27. 03/26 - The first bus from Kolding Denmark to Hamburg, was late. I called the costumer service, and the lady seemed to had a bad day, cause she was talking annoyed when she asked obout my email, and I didnt hear her first time! Anyway the second bus from Hamburg to Köln, was the worst bus experiences I have ever had. The bus drivers seemed like they was in a very bad mood aswell, and talking down to people. Mind u the bus broke down, and we had to wait 2 hours for the next bus. At one point while driving in the highway, he hit the brake so hard that alot of people flew infront of the bus. We all looked scared at eachother! One guy on the bus told me the bus drivers was talking Serbian.

I purchased a FlixBus ticket to travel from Ukraine into Poland in order to catch an international flight to the United States following the death of my mother. I intentionally booked this itinerary with a six-hour buffer before my flight to account for potential delays at the border.

The bus departed approximately 1 hour and 49 minutes late. While inconvenient, this delay was within a range I could reasonably accommodate given my time buffer.

However, upon arrival at the Poland–Ukraine border, the situation escalated significantly. Despite there being only two buses ahead of us, our bus remained stationary for approximately four hours while other buses that arrived later were processed and allowed to proceed.

We were then informed that our driver was unable to continue into Poland. Whether due to licensing, legal authorization, or other regulatory issues, the driver assigned by FlixBus was not permitted to complete the international route. This required a replacement driver to be dispatched from Poland, resulting in a multi-hour delay.

After the replacement driver arrived, we then spent an additional 2.5 hours clearing border control, during a busier time. It would have been faster had we crossed the border when we first arrived. Following this, Polish authorities held the bus further due to discrepancies in documentation and timing irregularities, which appear to have stemmed from the earlier disruption.

As a direct result of these compounded delays—primarily caused by FlixBus assigning a driver unable to legally complete the route—I missed my international flight by approximately four hours. Due to the cost of last-minute rebooking, I was unable to continue my travel and was forced to return to Kyiv.

This caused me to miss my mother’s funeral.

While I understand that delays can occur due to factors outside a company’s control, assigning a driver who is not legally authorized to complete an international route constitutes a fundamental operational failure. This is not an unforeseeable circumstance, but a preventable error within FlixBus’s responsibility.

Just a warning to parents who have young children that you'll need to carry a car seat with you otherwise you'll be denied boarding. Most parents won't be carrying car seats with them due the size and many other coach companies do not have this requirement. It also wasn't clear of this issue when I made the booking. When I requested a refund on the same day after realising this requirement, they deducted 30% off my tickets!

The companies message was: Parents traveling with children must bring their own child car seat with a seat belt adapter. Please understand that this is solely your responsibility. Passengers with children who don't have the child seat will be denied boarding. However, it is mandatory to carry child seat that can be secured with a 2-point seat belt if you are travelling up to 3 years of age. We are regret to inform you that, Flix doesn't provide any child car seat with a seat belt adapter for those who unable to bring during the trip.

The first time using this company Fullerton and it was a great experience. Great ride, clean and comfortable bus. The driver was helpful and very nice. I highly recommend this bus service.

Gloucester driver on the 31/03/2026
4pm reg YD 73 FPF showed a bad altitude towards me ,didn't want to help and drives very bad, he even shouted at me as a client l am not happy at all please teach these drivers to be good to people otherwise you will.lose customers, he was even using his earphones whilst driving.

0/10000. If you use this understand you are on your own. Very hard to get through to customer service. You have to ask rack and every bus driver if that’s your bus and they might be rude about it too or not actually aware of the stops in between so make sure you mention the final location. Be careful I was there over a hour early asking everyone about which bus was heading where no one had answers no bus drivers announced where they were going. Bus left had to wait hours for a new one and it was a hassle to get ahold of customer service. I will likely never ride with them again. Oh yeah and the bus I was on needed to be repaired 30mins in we were waiting over 2 hours for that. The only thing that was good is when I did get ahold of customer service the rebooked me and were understanding agreeing that flixbus needs to get it together

We were waiting for our flix bus from aacehn to cologn airport. However it was late for 50 mins ee got scared that we will miss our plane, and we had to pay 140 euros for uber. İf a bus is going to the airport, they should be responsible. We payed for the tickets for the bus and the uber. Not even talking about the stress level we have been through. İ was a terrible experience. İ put the ‘buchung number’ below

Cancelled my booking they would not refund my money just a voucher.
I am not happy at all with this outcome, I am going to put a bad review on social media including, Facebook, Instagram and the Army Website. I will be asking all my family, friends and all my Army Contacts to share my review.

I will be strongly recommending not to use this service as your T&C are daylight robbery, as I paid for the fare by card and you took MY money straight away and when I asked for a refund and MY money back you give me a bit of paper - A UESLESS VOUCHER.

Kind regards
FROM A VERY UNHAPPY CUSTOMER - who will not be using this company AGAIN and hope all my Family, Friends and all my Army Contacts will not as well.

Got me from Point A to Point B safely and in a timely manner. No real complaints except Bathroom needs to be better

Edited to reply, reading these other reviews its not isolated. And I'd never travel with you again.

I'll start by saying i was a coach driver for both megabus and national express for 10 years so under the job and its difficulties well. I travelled derby to london and back. I booked in advance, days before received an email stating my return journey had to changed from 3.30pm to 4.30pm. There is no number to call, i emailed but got no response. The journey down was ok apart from the driver expecting me to put my own bag on. My return journey awful, as my ticket had beenchanged we were left early at Victoria, i had a 9 year old child with me. I explained the situation to staff regarding my ticket being moved, he was short and abrupt, told me id have to beg the driver of the earlier buses. I spoke to the driver of the 4pm coach who was already speaking to paying customers like they were dirt. She was completely dismissive didnt even check. The coach left with more than half the seats empty. Our driver at 4.30 was friendly at least but the coach absolutely stank of urine, my daughter was heaving towards the end from it. The driver spent most of the journey eating or rummaging around in his bag for more food or cans of red bull, happily glugging from it at 56 mph on the motorway then entering the 3rd lane to overtake which is illegal. Then finally once at derby we were left waiting to have the lockers opened while he gossiped with other drivers about what lines where closed and who was driving what, conversations which could easily have happened after we were given our bags. In all a dangerous journey i will not be repeating. Flixbus you are dreadful.

First trip, had to request money back for reserved seats at the row we booked didnt exist on the bus. Second trip, Bus arrived delayed. I showed my ticket via app when it arrived, driver said it doesn't scan and refused entry. Had to buy a ticket from another bus company to make it in time. Explained the ticket issue on the app to customer service and have been refused a refund because it did not happen to other customers on this specific journey.

It was fun to have the Panoramic view during the trip.

Not good service. I've been waiting for my friend to board this bus all day. Initially, it was supposed to leave at 11:30, then the bus stood in London for half an hour while people waited. We left at 11:59. The schedule was changed. It was supposed to arrive at 6 PM. But then they changed the schedule again. It was already at 6:15 PM. What is this? How can they be so careless? We need to be on time, but the bus was so late and there was no explanation.

Thieves.

Nothing more to add.

But here....bought return tickets in advance.

Since harsh weather bus is not taking DIRECT route I paid for....5 hours longer trip.

Canceling trip refunds me 20% of what I paid - in vouchers?!

Modifying start date of the trip ask me to pay 120% of the price I already paid for return tickets.

Is this even legal?!?

Currently sitting in a 31,7 celsius red hot flixbus sauna of a bus from Copehagen to Berlin. Despite 5+ verbal requests from passengers neither flixbus driver has taken any action to activate the aircon

I and several others can barely breathe....and they just dont care

Very bad experience with FlixBus. I do NOT recommend using this company.

Driver arrived 2 hours late on the outbound trip.
On the return trip, the driver never showed up at all. I had to find last-minute transport and nearly missed my flight.

Refund was promised, later they claimed it was sent — but I never received anything.
Both FlixBus and their partner stopped responding and no one took responsibility.

Unreliable service and no customer support when something goes wrong.
I would strongly advise avoiding FlixBus.