Flixbus Reviews 

​I am writing to file a formal complaint regarding my recent journey (Booking ID: [3323941075 ]).
​First, the bus did not depart from the designated platform, and there was no proper information provided. Furthermore, communication was impossible as both drivers spoke only Romanian; neither of them understood a word of English or German.
​The onboard conditions were unacceptable: the toilet was out of order, and the general seating was sub-standard. Most importantly, I paid for a specific seat reservation, which was occupied by someone else. Despite my request, the drivers refused to take action or help me get the seat I paid for.I will never travel with your company again.Furthermore, the bus was significantly delayed, which caused further frustration and disruption to my schedule.

Route N401 - Freiburg -> Strasbourg (France)
Departure: 7:45 am
The bus was on time but does NOT leave from bus stop 5 and 6 but from 7 or 8 (same for the bus to Basel). You might miss the bus if you sit/stay with your back to it and wait at 5 and 6!

The ticket and ID have been checked. We had no luggage.

We had seat numbers 10C and 10D.

The bus looked clean, with quiet passengers.
The drive took about one hour. We didn't use the toilet.

No internet available (no drinks/snacks so be aware).

We arrived on time. At the bus station is a free toilet (we didn't use it). If you walk the road, following the tram line, you arrive in the centre, more ahead of the train station. If you take one of the streets on your left you can walk through the old city. Be aware most shops, restaurants will not be open before 9 or 10 am.

Reservation no. 3088790992