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Review summary

Created with AI, based on recent reviews

Considering 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly interface and intuitive design, making email marketing feel simple and efficient. Many highlight the beautiful, professional templates and the ease with which they can create aesthetically pleasing emails that align with their brand. The ability to build workflows, segment audiences, and integrate forms seamlessly is also frequently mentioned as a significant benefit, saving users time and effort. Reviewers also commend the excellent customer service, describing the support team as responsive, helpful, and knowledgeable. They appreciate the human and kind approach to problem-solving and the availability of educational resources like webinars. However, a small portion of people felt dissatisfied with the customer service, citing unhelpful responses and a lack of clear ownership when issues arose. Some also noted that the platform still includes branding despite paying for the service.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently highlighting its ease of use and intuitive... See more

Website

Users describe positive interactions with the website, highlighting its beautiful, clean, and modern design... See more

Marketing

Customers had positive experiences with marketing, finding the platform user-friendly and effective. Many... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the human and kind... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flodesk is hands down the easiest email marketing tool I've ever used, and I've tried a lot of them! It has really robust functionality and capabilities their competitors just don't have. From the abi... See more

Rated 5 out of 5 stars

After our years of struggling with a email system that simply couldn't keep up, flodesk has been a breath of fresh air for our business! We actually have two accounts, one for my health coaching busin... See more

Rated 5 out of 5 stars

I started using Flodesk in December 2024, based on a recommendation from another coach. Since then, it has been an invaluable business tool for reaching out to my members and customers and for me to g... See more

Rated 5 out of 5 stars

I am new to Flodesk and had a question about how to segment my emails. The support team was able to answer my question quickly, clearly, and without making me feel bad for asking. Most tech companies... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

291 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about Flodesk. Their platform is beautifully designed, incredibly easy to use, and backed by genuinely fantastic customer service. Every interaction feels thoughtful and human (which is rare these days), and their pricing makes powerful email marketing accessible without sacrificing quality. Flodesk makes running a business feel simpler—and a lot more enjoyable.

February 12, 2026
Unprompted review
Flodesk logo

Reply from Flodesk

We care deeply about building a platform that feels beautifully designed, genuinely human, and accessible to growing businesses, so hearing that reflected in your experience means the world to us. We're grateful you're here!

Rated 5 out of 5 stars

I love how easy it is to use Flodesk!

I love how easy it is to use Flodesk and that includes the templates, wrokflows and segments, and their FB group has always been such a great help!

February 11, 2026
Unprompted review
Flodesk logo

Reply from Flodesk

Thank you so much for sharing this! We love hearing that the Facebook community has been helpful too—it’s such a special space because of members like you.

Rated 5 out of 5 stars

I have loved Flodesk from the moment I…

I have loved Flodesk from the moment I first started using it! It is female founded and owned which I adore, and it has helped me grow my practice and online business with its easy, intuitive interface. Creating and sending emails to my list has been a delight and something I genuinely look forward to because of how seamless Flodesk's software and platform are. Also, their customer service has been 10/10 if I've ever had an issue which is rare. If you are a business owner or want to grow your email list, Flodesk is the crème de la crème!

February 9, 2026
Unprompted review
Flodesk logo

Reply from Flodesk

We’re so honored that Flodesk has supported the growth of your practice and online business. Hearing that creating and sending emails feels like something you look forward to is exactly why we built the platform the way we did.

Your kind words about our support team mean the world to us—we care deeply about being there for our members when it matters. We’re so grateful to have you in the Flodesk community. Thank you for being here!

Rated 5 out of 5 stars

Flodesk is brilliantly designed for…small business owners with a creative heart.

Flodesk is brilliantly designed for easy use from the first time you use it onward. I've been on Flodesk since 2019, and it's the best investment I made for my business. I'm a small business owner, so I'm researching and writing the email myself. In Flodesk, it's easy and a real timesaver.

January 21, 2026
Unprompted review
Flodesk logo

Reply from Flodesk

Thank you for being with us since 2019—that kind of loyalty truly means so much to our team. We’re incredibly grateful to have you in the Flodesk community.

Rated 1 out of 5 stars

I regret using Flodesk

I really regret building my mailing list with flodesk.

In the beginning everything was fine, but recently all my emails are being marked as phishing and automatically filtered into spam - despite me sending the same high quality content.

I'm subscribed a few other small businesses who also use flodesk and I noticed their emails to me are also being marked as phishing - so I know it's not just me.

As a result of all these problems and low open rates, my domain reputation has taken a massive hit and now I'm unable to use my mailing list I've spent years building up.

Heartbroken :(

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

They've thought of everything!

At first, I hesitated to move my mailing to Flodesk because some reviews mentioned that they don't have good functionality for creating email sequences. This is not true at all. Their workflows are amazing, as is their email sending service with a huge variety of beautiful designs for sign-up forms and emails. They've thought of everything! Great job, Flodesk!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

I love Flodesk

I love Flodesk. It is an ideal platform to write my email newsletters on. I have used some of their templates and also adapted them and made them feel my own. The site is easy to navigate, there is a wide range of fonts and its easy to link to my website. I also use their workflows to run the admin for my workshop events and they work seamlessly. It is an easy site to use and be creative with.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

I love Flodesk and its ease of use for…

I love Flodesk and its ease of use for someone who has zero skills in newsletter management. They make it so easy with templates, ideas, helpful videos and the customer service is top notch. These days you get an AI bot to answer questions. Flodesk has real, live people who explain everything and are experts at hand-holding. High recommend!

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

I own a small fitness and yoga studio…

I own a small fitness and yoga studio in Boston, MA and we absolutely love Flodesk and rely on it every week for our newsletters, marketing, and outreach. It is easy to use, the templates are beautiful, service is reliable, and overall we are so happy we switched to flodesk months ago! highly recommend it!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

The Most Beautiful and Intuitive Newsletter Platform I’ve Used So Far

I recently switched to Flodesk for my newsletter and I’m honestly so happy with it! I went straight for the paid version (the free one only lets you send 500 emails), and it’s been totally worth it. The editor is great, it takes a bit of tweaking at first to make everything look exactly how you want, but after a few hours of playing around, it feels super intuitive and even fun to use.

The platform offers beautiful templates and ready-to-use content blocks, including an interactive poll block that’s such a nice touch. Even the free version includes both campaigns (single emails) and sequences (automated series), which is impressive.

It’s the fourth platform I’ve tested, and so far it’s my favourite - enough templates to inspire you without feeling overwhelming, solid user-friendliness, and the best price for what it offers. Highly recommend it if you want your newsletters to look elegant and professional without the headache. 🤍

October 1, 2025
Rated 5 out of 5 stars

The templates make life so easy

We love Flodesk for our email needs for our local Homeschool Business (Homeschool Enrichment Centers). It provides such ease when creating engaging emails for families that are informative and creative. The templates make life so easy and save us so much time.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

As a web designer, Flodesk is my favourite email marketing platform - especially for beginners.

It's easy to use, visually beautiful and makes email marketing fun. Although they aren't as robust as some of the other platform options out there, they give you all the tools you need (and are constantly adding new, fun things).

When it comes to their support, I'm yet to have a bad experience and I've been on the platform since 2021. They're always efficient and get the job done.

It's also a woman led business and if you ever have a chance to watch a call with the founders, it's apparent how much they love the platform they've created.

Overall, I love Flodesk and think you will too.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

There’s always a real person ready to help!

So many great things to say about Flodesk, not only did they make their emails and setup beautiful but also easy for someone that is not too tech savvy to be able to set up. But the best part is, whenever you are stuck with something (like I am at times…) and not being able to figure out how to do things, there is always a real person behind the follow up email willing to show you step by step how that certain “thing” is done. I have so texted them several times and they have always and kindly helped me solve any issue.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Flodesk actually values its customers

Flodesk actually values its customers! I switched from another platform that seemed to be declining and I'm so happy with my decision. Thank you for being such a great looking platform with great customer service. I share about Flodesk with clients and colleages all of the time!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Easy peasy lemon squeezy

I used to use another email service to send emails to my followers/clients/friends/fans. It took forever, and it never had the design touch that I so easily get with Flodesk. Today I suddenly remembered the date (I send emails on certain dates) and realized I hadn't even considered what topic to write about this time. With Flodesk's easy layouts and intuitive design, I was able to write and schedule a thoughtful email with photos, text, and my brand's touches, within 45 minutes (including coming up with the topic from thin air). I love Flodesk and how easy it is to communicate beautifully with my audience.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Affordable, Beautiful, and Incredible Support!

I had heard about Flodesk before and always loved how beautiful and aesthetically pleasing their templates looked, but I assumed they’d be much more expensive than my previous platform. I was pleasantly surprised to find out they have simple, no-tier pricing, which actually saved me a ton of money!

Their templates are modern, easy to use, and truly elevate my brand. I also reached out to customer service recently, and they went above and beyond to help me, amazing support!

The only thing on my wish list is an app or mobile editing option, but overall, I’m so glad I switched to Flodesk. Highly recommend!

August 26, 2025
Unprompted review

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