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See what reviewers are saying

Rated 1 out of 5 stars

I’m really disappointed with my experience. The flowers I received were not what was advertised—both the quality and the arrangement were far below expectations. The bouquet looked nothing like... See more

Rated 1 out of 5 stars

My husband ordered me a surprise flower delivery, we received the notification that the order is delivered but it was not. After complaining to the support, they said the driver could not locate the... See more

Rated 1 out of 5 stars

They don't deliver on time Selected same day delivery and paid extra. Nope This doesn't cost you only money, costs your time, gives unpleasant unmet expectations and disappointment. You can... See more

Rated 5 out of 5 stars

I want to give full marks to ROSE&MARY florists in Twickenham/St Margaret’s for the gorgeous Mothers Day bouquet I received from my daughter. It has lasted 2 weeks - surely a record - and given me th... See more

Company details

  1. Flower Delivery
  2. Corporate Gift Supplier
  3. Dried Flower Shop
  4. Florist
  5. Flower Market

Written by the company

Floom helps you send stunning flowers by local independent florists. Same day and next day flower delivery available. Free delivery on your first purchase.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

296 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have ordered from Floom multiple times … it’s GREAT !!

I have ordered from Floom multiple times in both the UK and also the US. The service Floom provides is such an awesome idea. They choose the most beautiful bouquets from all different florists and then you can easily see what is available for both same day and weekly delivery in the area you are sending. Rather than having to find and then search through multiple flower shops in an unfamiliar area they do allthe work for you. Plus they have great taste and there are price points for all sorts of budgets. A super time saver. Because of the ease of service and great choice I have even used it in areas I know well just because of the gorgeous curation and and super selection of bouquets Floom features. Only wish Floom was available in even more locals, how about France you guys ?

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful Bouquet

I was able to get a beautiful, tasteful bouquet for a very reasonable price. The bouquet arrived the next day before 6pm, just as promised. My Mom loved it.

May 1, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful Flowers

"Flowers were a gift, they were lovely. Bobby who delivered them was wonderfully kind as it all got quite complicated! Would definitely use again."

April 22, 2022
Unprompted review
Rated 1 out of 5 stars

Scam!

This website and company is a scam! My mum ordered flowers for us that never arrived. Their customer service never called me back, then the next customer service person hung up, the chat bot was useless. Then we get an email saying the florist is unable to deliver to the area. My mum was in tears. We just hope she gets a refund.

October 3, 2022
Unprompted review
FLOOM logo

Reply from FLOOM

Hi Jo,

I'm really sorry about the issues you've had with Floom. Rest assured, this is not the level of service we aim to provide.

Please can you email hello@floom.com with your order details and include this TrustPilot review? I'll be happy to look into this further and help solve your issue.

Thanks,
Mike

Rated 5 out of 5 stars

I am based in NZ and have tried to…

I am based in NZ and have tried to order flowers from other floristry websites in the UK without much luck. Floom was really easy to use, the website was easy to navigate and the person who received the flowers adores them :) thank you for letting me be able to show support to people who have recently lost a loved one, all the way from the other side of the world!

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic orchid display on time and at short notice

Orchids arrived next day as requested and in very good condition. They were a 90th birthday present for a close family friend whose late husband in retirement had built his own orchidarium in Essex after they had both spent many years working and travelling in the Far East. Her verdict was “gorgeous repeat gorgeous”! The web site was user friendly too.

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered the flowers in Toronto and my…

I ordered the flowers in Toronto and my daughter-in-law received them in California. She raved about them! Not an arts-and-crafts person, she is even going to try to dry some of them! She was very pleased, and so am I.

May 27, 2022
Unprompted review
Rated 1 out of 5 stars

Late and with no water

I ordered some flowers and they were delayed one day. I was advised at 6pm so I could not manage to sort out the problem. It was for an anniversary

September 29, 2022
Unprompted review
FLOOM logo

Reply from FLOOM

Hi Javier,

I'm really sorry about the issues you've had with Floom. Rest assured, this is not the level of service we aim to provide.

Please can you email hello@floom.com with your order details and include this TrustPilot review? I'll be happy to look into this further and help solve your issue.

Thanks,
Mike

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