Floor Land Reviews 220

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Ordered quickstep to be delivered to South Wales. Delivery was quick, but unfortunately a few packs were damaged in transit. Lee organised a swift collection and replacement of these. We were kept... See more

Company replied

Rated 5 out of 5 stars

Floor Land were the only Company who were able to supply the make and type of flooring required to meet my requirements, also at a good price and delivered on time. Lee, Business Director kept in... See more

Company replied

Rated 5 out of 5 stars

Unbelievably good! I cannot praise Lee and his team enough, after ordering a large amount of Berry Alloc flooring, he guided me through laying it and even gave me his mobile number to use over a week... See more

Company replied

Rated 5 out of 5 stars

We’ve just had some Elka engineered flooring fitted to our lounge, dining room and hallway - it looks amazing! No door plates between the rooms so all flows beautifully - Lee was so helpful and betw... See more

Company replied

Company details

  1. Flooring Store
  2. Flooring Contractor
  3. Interior Designer
  4. Wood and Laminate Flooring Supplier
  5. Wood Floor Installation Service
  6. Wood Supplier

About Floor Land

Written by the company

floorland-product Shop Luxury Vinyl LVT Flooring Shop Laminate Flooring Shop Parquet Flooring Shop Wood Flooring Herringbone Flooring Award Winning Flooring Company Contact Us

Welcome to Floor Land, the award-winning flooring company with over 24 years of experience in the industry, based in Warrington, Cheshire, U.K. At Floor Land, we pride ourselves on providing a comprehensive range of flooring supplies to suit every taste and requirement. Whether you're looking for wood flooring, laminate flooring, parquet flooring, or luxury vinyl tiles, we have an extensive selection to choose from.

Our commitment to quality is reflected in the big-name brands we offer. We stock renowned products such as Quick-Step Flooring, Floorify Luxury Vinyl Floors, Elka Wood Flooring, Elka Laminate, Quickstep laminate, and many more. With Floor Land, you can be confident that you are choosing from the best available options in the market.

Our stellar reputation in the industry is built on our team of dedicated floor professionals who possess extensive knowledge and expertise in the field. We take pride in understanding your specific needs and guiding you towards the perfect flooring solution for your home or business. Whether you have a unique parquet design concept in mind or need advice on durability and maintenance, our team has the expertise to assist you every step of the way.

To make your experience with us even more convenient, we offer free delivery with flexible time options. Whether you prefer morning or afternoon arrival, we ensure your flooring reaches you in a timely manner. Additionally, we provide free samples, including free Quick-Step samples, allowing you to see and feel the quality of our products before making a decision.

Understanding that flooring can be a significant investment, we offer finance packages to help our customers spread the costs. This ensures that you can choose the flooring solution that best suits your budget without compromising on quality.

At Floor Land, we don't just stop at providing high-quality flooring options; we also offer an exceptional fitting service. All our fitters are fully qualified Quick-Step Master Class Certified Installers, guaranteeing precision and professionalism in every installation. We have utmost confidence in the workmanship of our fitters, which is why we offer a lifetime guarantee on our fitting service.

When it comes to flooring, nobody knows more than Floor Land. We combine our extensive product range, industry knowledge, and exceptional customer service to provide you with the perfect flooring solution. If you choose herringbone, parquet or LVT, you can trust us to deliver the highest quality flooring products and services that transform your space into a true reflection of your style and personality.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

220 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic service after being let down…

Fantastic service after being let down by another flooring company 👏. Lee was able to supply everything I needed and delivered it fast. Super efficient, definitely won't be going anywhere else in the future. Thank you Floor Land

February 8, 2022
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Reply from Floor Land

Thank you so much for taking the time to leave us this great feedback. This is very much appreciated, and we value your kind words, and custom. You know where we are if you need any more flooring :)

Rated 2 out of 5 stars

Didn't receive all the samples I…

Didn't receive all the samples I rerquested and took around 2 weeks to receive the two I did get

January 30, 2022
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Reply from Floor Land

Hi Alice,

Sorry you had to leave a negative review.

We didn’t actually have one of the samples in stock for you at the time we sent the first two.

We sent the final one out on Thursday for you which you should receive at latest, by Monday.

Sorry for the delay in getting the final sample over to you.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Definitely recommended

January 30, 2022
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Reply from Floor Land

Thank you so much for taking the time to leave us the great feedback, Paul. This is very much appreciated, and we value your kind words, and custom. You know where we are if you need any more flooring :)

Rated 1 out of 5 stars

Check before you pay!

They stated samples were free and delivery £2.99. But was charged £19.98 for 4 samples.

January 19, 2022
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Reply from Floor Land

Hi Victoria. Please can you show us where is states £2.99 please as there was a price increase in our delivery charges on the 1st January. We are no longer advertising the £2.99 sample option on our website any longer so if you can point out where this price is still being advertised, this would be very much appreciated. Thank you.

Rated 5 out of 5 stars

Brilliant service

Really helpful company, I dealt with Lee who was great. He got the order out as quickly as he could and even chased up the courier for me. Brilliant service.

January 13, 2022
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Andrew. This is very much appreciated, and we value your kind words, and custom. You know where we are if you need any more flooring :)

Rated 3 out of 5 stars

Still not arrived

Still not arrived.
Now 15 days since order.
Problem seems to be with Royal Mail.

Sample was resent, finally arrived after 19 days from first order.
Looks like Royal Mail have lost the first shipment.

January 2, 2022
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Reply from Floor Land

Hi James,

Sorry to hear that you haven't received your sample order, yet.

We have just sent you the tracking number for Royal Mail to your email address to show that we sent these on the 20th of December at 9.21 am.

Royal mail was reporting some delays in the lead up to Christmas, but you should have certainly received the order by now.

If you had contacted us prior to immediately leaving a negative review, then we could have investigated this for you and updated you with this information, much sooner. We will contact you again today with an update.

Rated 5 out of 5 stars

1st class service turned up four days…

1st class service turned up four days early! Really really helpful with finding the right flooring.

December 19, 2021
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Matt. This is very much appreciated, and we value your kind words, and custom. You know where we are if you need any more flooring :)

Rated 5 out of 5 stars

I can’t say how good the product is yet…

I can’t say how good the product is yet as it hasn’t been used yet. Delivery good and easy to order.

December 19, 2021
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Lynne. This is very much appreciated, and we hope you love your new flooring once it has been installed. You know where we are if you need any more help :)

Rated 5 out of 5 stars

Excellent service and lovely floor

Floorland were brilliant from start to finish. Great communication and knowledgable about what we needed. Everyone we spoke to was polite and friendly and we’ve had loads of compliments on how lovely the floor looks. Would definitely recommend and will be using them again.

December 16, 2021
Unprompted review
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Joelle. This is very much appreciated, and we value your truly kind words, and custom. You know where we are if you need any more flooring :)

Rated 5 out of 5 stars

Lee and his team are simply stellar!

Lee and his team are simply stellar! Lee helped us throughout the process, he knows the trade very well and gave us good advice while also explaining every step of the process. He was always available and replied to my messages quickly, which was nice of him! His team did an amazing job fitting the new floor and it looks spectacular!!! We are really happy and can't thank Lee and his team enough for the outstanding job.
I'm really glad we've come across his shop and would recommend him to anyone who needs new floors!

December 9, 2021
Unprompted review
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Gio. This is very much appreciated, and we value your kind words, and custom. We will see you again soon :)

Rated 5 out of 5 stars

Spot on service on time and good price…

Spot on service on time and good price too…

December 5, 2021
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Jamie. This is very much appreciated, and we value your kind words, and custom. You know where we are if you need any more flooring :)

Rated 5 out of 5 stars

Great product

December 5, 2021
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Alun. This is very much appreciated, and we value your kind words, and custom. You know where we are if you need any more flooring :)

Rated 5 out of 5 stars

Absolutely made up with my new bedroom…

Absolutely made up with my new bedroom floor. Lee is very professional and nothing was to much trouble. Due to the fact I won my floor in a raffle I wasn't expecting it to be high quality...but I was definitely wrong. I will be recommending this company to friends and family.

November 29, 2021
Unprompted review
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Michelle. This is very much appreciated, and we value your kind words, and custom. You know where we are if you need any more flooring :)

Rated 5 out of 5 stars

As always excellent service from floor…

As always excellent service from floor land from order to collection can't fault them

November 23, 2021
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Paula. This is very much appreciated, and we value your kind words, and custom. You know where we are if you need any more flooring :)

Rated 5 out of 5 stars

Quick step

Good service and quick delivery

November 22, 2021
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Kieran. This is very much appreciated, and we value your kind words, and custom. You know where we are if you need any more flooring :)

Rated 4 out of 5 stars

This rating is mostly for the service I…

This rating is mostly for the service I had from Floorland. Lee was extremely helpful and went to great lengths to help out every step of the way.

Unfortunately I am not overly impressed with the uniclic system from Quickstep. It’s not an easy product to install.

November 14, 2021
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Matt. This is very much appreciated, and we value your kind words, and custom. You know where we are if you need any more flooring :)

Rated 5 out of 5 stars

Great company great customer service…

Great company great customer service and flooring came a day quicker that they told me it would be expected…so happy with order from start to finish ⭐️⭐️⭐️⭐️⭐️😁😁😁😁

November 6, 2021
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Stacey. This is very much appreciated, and we value your kind words, and custom. You know where we are if you need any more flooring :)

Rated 5 out of 5 stars

Excellent service

Excellent service, kept up to date re my online order.

November 3, 2021
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Lynn. This is very much appreciated, and we value your kind words, and custom. You know where we are if you need any more flooring :)

Rated 5 out of 5 stars

We really needed to find a number of…

We really needed to find a number of additional packs for our laminate flooring boards as soon as possible as the previous company couldn’t deliver our full order on time nor give us an estimated delivery time for the rest packs due to the out of stock issue. Floor land has managed to secure the available packs for us and the whole ordering process was very easy. All staff are very professional and helpful. A 2-hour delivery time slot was given one day before the delivery day which was very helpful so we didn’t have to wait for the whole day in the empty house for the delivery. Thanks a lot and we will be back again if any new flooring is needed in the future.

October 20, 2021
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, Xu. This is very much appreciated and we value your kind words, and custom. You know where we are if you need anymore flooring :)

Rated 5 out of 5 stars

Helpful and kept us up to date with…

Helpful and kept us up to date with delivery time

October 15, 2021
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Reply from Floor Land

Thank you so much for taking the time to leave us some great feedback, John. This is very much appreciated and we value your kind words, and custom. You know where we are if you need anymore flooring :)

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