Charlie Weighman was a delight to work with! She worked hard at finding matching colors for my room decor and was excellent at room measurements and keeping the pricing in my budget. Bill Turner and S... See more
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FLOOR CIBERING BROKERS WAS MY BEST EXPERIENCE THROUGH THE ENTIRE BUILDING PROCESS. KIM AND MICHAEL ARE THE MOST PATIENT FOLKS EVER. THEY LISTEN CLOSELY. THEY TRULLY ENDEAVOR TO UNDERSTAND YOUR VISION... See more
Company replied
We purchased carpet for bedrooms and a family room 2 years ago. Kristen was our salesperson and couldn't have been more helpful. She's excellent and very knowledgeable. Just recently the carpet had... See more
Company replied
I can not say enough about Floor Covering Brokers! The kind attention we received from the moment we entered was outstanding. We are very grateful to Kristen for all her help and answering our many q... See more
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Company details
Information provided by various external sources
Owned by Denny Lauterbach, Floor Covering Brokers became a Carpet One retailer in 2015. As a member of a flooring co-op with 1,000 stores worldwide, we not only have enormous buying power, but we have partners in all of the major brands, mills and manufacturers. In Traverse City look to us for one of the largest selections of carpet, hardwood, laminate, ceramic tile, vinyl, area rugs and more — and you'll always find the best products and great savings ... every day. We are located at the corner of Barlow and South Airport in Traverse City, Michigan. And new in 2015, we have a showroom on US-31 North in Acme, Michigan. Hours: Mon-Fri 9 am - 6 pm Sat 10 am - 4 pm Sun Closed
Contact info
1794 Barlow, 49686, Traverse City, United States
- 231.941.4700
- floorcoveringbrokers.com
4.5
Excellent
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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We had a complicated installation it …
We had a complicated installation it went without a hitch. All deadlines were met which was critical as this was an emergency replacement and installation due to a flood.
August 3, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Great working with you. Glad that we were able to meet all your needs.
Looking forward to working with them …
Looking forward to working with them again in the Spring . . . My saleslady is a flooring expert and could not have been more helpful. And, their gigantic showroom must have the best selection of LVP north of Grand Rapids.
The installation crew was very personable and expert at laying the flooring, however I was unhappy with how they reinstalled my baseboard. The crew was obviously ready to move on to the next job and didn't take the time to do a quality job. That said, Floor Covering Brokers made it right and I'm VERY HAPPY with the overall experience and my choice.
July 12, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thank you Wendy! I'm glad that you love your new flooring and that we were able to correct your baseboard issue. We really appreciate your business and look forward to working with you again.
Great service and installation!
July 11, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thanks Vitta... So glad you're pleased!!
Pleasant and professional sales and …
Pleasant and professional sales and installation staff. Called back to redo vinyl areas that did not stick/seal.
July 11, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thank you for the feedback! We appreciate the opportunity to come back and make your project perfect!!
Great help.
Great help in coordinating many rooms and areas into one feeling. Love the products and help.
July 10, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thanks Bob and Janice! We're so happy you love your new flooring!
Easy to work with
Easy to work with. Delivered as planned. All good and happy with our purchases.
July 10, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thank you for your kind words. We love to get feedback like this!
Happy customers!! Gary and Jan McMillin
We had a great experience while choosing our carpet👍 We were extremely pleased with the finished carpet👌 We will see you again😊
July 10, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
That's so good to hear!! We love making our customers happy. Look forward to working with you again.
Great store and great people
Great product choices, quality and experienced personnel and great installation work!!!
July 10, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
So glad that you were happy with our sales associate and installation team!! Thanks for the nice review!
Another great job !
July 10, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Our pleasure! Thank you!!
Ordered custom blinds
Ordered custom blinds. Arrived earlier than expected, exactly what we wanted, Easy installation and product quality was excellent!! Great people to work with. Highly recommend Floor Covering Brokers Carpet One!!!
June 17, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thank you so much for the kind review! So happy that you love your new blinds!! And we always appreciate referrals. Let us know if you need anything else!!
We use Floor Covering Brokers when ever …
We use Floor Covering Brokers when ever our projects call for flooring. The sell great products, have friendly service and get the jobs done on time.
June 15, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
We're so glad to hear that you're pleased with our products and customer service. Thank you for taking the time to write this kind review. We look forward to our next project together!
Amazing product and service
Amazing product and service. I wish all contractors communicated like they do. Everything was installed on time and we are thrilled with the finish work.
June 13, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
We appreciate the kind words. We're thrilled to hear that everything went so well with your project. Please let us know if you need anything else!
Very please with our sales girl …
Very please with our sales girl Kristen. She is very good at what she does.
Only issue we had was we were short on products. This is frustrating cause it pushes you back when trying to get things done.
June 12, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thanks Heidi, we appreciate your feedback. We're happy that Kristen was able to help you and apologize for the issue with product. Please let us know if you need any further assistance! We strive to make sure our customers are completely happy with their project.
Great service in sales and great …
Great service in sales and great service at the warehouse, nothing is broke here so don't try to fix it. You guys and ladies rock!
June 12, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Will, thanks for your review. You rock too LOL!! Please let us know if we can help with anything in the future!
Exceeded Expectations
I had a challenging situation that was solved by Floor Covering Brokers in two ways: first, salesman Mike Sedgwick was willing to look at several alternatives and help figure out what material would work best in a hallway that is sometimes colder than 40 degrees in the winter. As far as installation goes, Dave and David were unbelievably quick and efficient and their craftsmanship was really terrific. The material being replaced was old and literally pulling up the subfloor. Rather than removing the old floor, instead they built a new subfloor and the new floor is solid and looks great.
June 12, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Hi Jan, thank you so much for your kind words. We're so happy that you were pleased with our sales associate and installation team!! We think they're the best too. Let us know if we can help with anything else!
Thanks again Kristin for your help!!
June 12, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thank you guys! Kristen is a star!! We hope to work with you again on future projects.
I can not say enough about Floor …
I can not say enough about Floor Covering Brokers! The kind attention we received from the moment we entered was outstanding. We are very grateful to Kristen for all her help and answering our many questions. Her eye for color and home decor is excellent and we could not be happier with our flooring choice!
May 23, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Hi Sara, we're so glad to hear that Kristen and the rest of the team were able to provide you with such great customer service. Thank you so much for taking the time to write such a kind review. We hope to work with you again in the future!
Kristen in sales and Robert in service …
Kristen in sales and Robert in service were both great to work with. Very helpful and knowledgeable!
May 22, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Hi John, thank you for taking the time to write this great review! We are pleased to know you were happy with our sales and service!
Our experience with floor covering …
Our experience with floor covering brokers has been good. The receptionist and staff on the floor greet us warmly . Our salesperson Kim Cassady is excellent. Knowledgeable and truly committed to custermer satisfaction. We have however experienced issues with our product itself . And have had the pleasure of dealing with Mike as well as our installer Brian along with Kim. All have been kind and courteous and have not hesitated to make the trip to Grand Rapids as they troubleshoot this issue. We are confident our issue will be resolved soon. We have been assured by all 3, they will not stop until we are completely happy. And have demonstrated to us that Floor Covering Brokers is committed to customer satisfaction.
Clearly displaying sincere concern and steadfast belief in their company. Which we find impressive. It has been our pleasure dealing with your staff and company.
Sincerely,
Jim and Pam Essenburg
April 12, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Jim and Pam, thank you so much for your great review and kind words. We appreciate your patience as we solve the product issues and know that you'll be happy with the outcome!
helpful friendly staff
helpful friendly staff. Prices are good and competitive. Lots of products to choose from. I would, and do recommend this company regularly.
April 12, 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thank you for your review! We really appreciate your business and are pleased to know that you are happy with our products and pricing!
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