Flooring Hut Reviews 

863
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely competitive prices, excellent product quality, and the remarkably smooth online ordering process. People often appreciate the knowledgeable and helpful staff who assist with precise color matching, alongside prompt, professional, and reliable delivery services that make the entire purchasing journey completely straightforward. However, some customers also noted that returns can be rather expensive and certain product lines might occasionally fall slightly short of expectations. Consumers mentioned that minor measuring mistakes or specific kerbside delivery logistics require careful personal attention, meaning buyers should feel confident handling basic preparation and storage before the fitting takes place.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and orders arriving... See more

Product

People report high satisfaction with the product and overall service quality. Reviewers frequently highlight... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive rates and significant... See more

Order

Users describe positive interactions with order, highlighting the straightforward online ordering process and... See more

Service

Clients share positive opinions on service, highlighting that nothing is too much trouble when finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant from start to finish. Very helpful and friendly. Nothing was too much trouble when trying to find a match to an existing floor. Matched perfectly. competitive pricing and brilliant delivery... See more

Company replied

Rated 5 out of 5 stars

I've used Flooring Hut before and have been impressed with their low prices and high quality. I ordered some additional parquet flooring which was delivered promptly. Due to my mistake with measuring... See more

Company replied

Rated 5 out of 5 stars

You might think it is easy to match some 1980s floor tiles but it isn't. Having found the manufacturer, I had to find an agent who would actually sell me some. After an online search, Worthing prove... See more

Company replied

Rated 5 out of 5 stars

There was an earnest effort to find the exact LVT flooring to match our existing floor although it was by then out of production. The staff member Chevas went the extra mile to check the warehouse and... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Flooring HUT - We make it EASY to buy great value, high quality flooring online! Our selection of the very best carpets, carpet underlay, vinyl tiles, luxury vinyl flooring, Karndean, Polyflor, laminate flooring and wood flooring - are all available for express delivery to your doorstep.


Contact info

4.9

Excellent

TrustScore 5 out of 5

863 reviews

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No recent history of asking for reviews

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4.9

All reviews

(863)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sales and customer service experience.

Great experience buying from Flooring Hut. Jack in the sales team was fabulous, sorting out issues from the supplier to provide solutions that made the purchasing experience a positive one and keeping me fully informed. Would definately buy from them again and recommend to others.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! So lovely to purchase from a company where you get to speak to someone, who gives you a personal experience.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent value, highly recommend

I’ve just taken delivery of my second order from Flooring Hut, and cannot fault the service.
Pricing initially led me to order, I had a specific carpet I wanted and it was offered at a good price online. I order samples first; these arrived quickly and made colour selection so much easier.
Communication was great, Delivery was as promised, carpets arrived well wrapped and clearly labelled.
Highly recommend, I will be using again with any hesitation.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

As smooth as you like (and not just the carpet!)

Straight forward process for requesting samples and then ordering carpet. Was able to specify the date of delivery and delivery drivers (plural as we ordered carpet and underlay which were delivered separately) were helpful in getting the heavy items were we wanted them. And of course the price was good when you factor in the free delivery that many other on-line sellers charge about £50 for. So whilst I was nervous about ordering from an on-line shop initially, it could not have worked out better. I will have another two rooms to do shortly and will use Flooring Hut again when the time comes.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Recently bought some flooring

Recently bought some flooring. I had 2 quotes for the flooring I wanted, but thought I would try one more Company. Flooring Hut came up with the exact same flooring and saved me £90. Delivery was good and on time. I would certainly recommend them.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service and products

Fantastic service and products. Customer service is friendly and efficient, my only improvement would be the option to collect on the website rather than having to email and ask for the delivery payment to be removed.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great website, price, discount code and delivery :-)

I had originally planned to purchase some Furlong Emerald 190 Oak flooring locally but decided to search the internet for an alternative supplier due to a quote that seemed to be higher than expected. Flooring hut came up trumps with a quote for the same flooring, underlay and pipe covers which saved me approx 500 GBP which well covered the cost of a local fitter.
Happy days - Great website, price, discount code and as advised on time delivery service from start to finish.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Delivery was quick and accurate

Delivery was quick and accurate, and the LVT oak flooring looks so good that friends & family are amazed to find out it isn’t real wood!
The LVT specialist fitter remarked on the good quality of the flooring and was genuinely surprised when I told him the cost. He said he couldn’t get that price at his usual trade centre.
I wouldn’t hesitate to use Flooring Hut again!

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality goods and exceptional service.

I chose this company because their pricing was fair and reviews were good. When I wanted to add to the order they were helpful, they didn’t charge me another delivery charge even though they sent it through a different courier.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality product.

Excellent quality product.

We purchased flooring from the flooring hut and the item arrived well packaged and a helpful delivery driver who was happy to drop through our side gate into the back garden.

Best sheet vinyl flooring we've purchased, will definietly use again!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service - Highly Recommended

Ordered 4 boxes of Karndean which arrived super quick.. actually a day earlier than expected. Only used 3 boxes so once I had contacted the team at Flooring Hut, I simply sent the box back which was quickly followed by a full refund. Comms with the company was extremely prompt and I will certainly use Flooring Hut again.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Karndean flooring

Recently purchased some Karndean flooring, excellent quality, matches the rest of the flooring we have. Delivered on time, nothing was damaged. I ordered 1 too many boxes, which the Flooring Hut took back and refunded immediately. Great product, great company, thoroughly recommend them.

September 5, 2024
Unprompted review

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