The team at Floorsafe were extremely helpful , knowledgeable & fast at providing me with the exact product for my job. I highly recommend both the friendly professional staff as well as the high q... See more
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From start to finish the whole process was flawless. From setting up an account to placing an order then receiving the items was one of the easiest transactions I've been a part of, thanks to the team... See more
I ordered a fair quantity of safety equipment on the day it needed to be sent. It was sent that same afternoon and arrived at a long distant destination a day early. David was super helpful and sug... See more
The customer service that was provided was friendly yet thorough and knowledgable. Our recent query and order placed was smooth from start till finish upon receieving our delivery on time. we will... See more
Company details
Information provided by various external sources
Anti-Slip Specialist Providing Aluminium Stair Treads, Tactile Indicators, Reflective Tapes, Cable Covers & Anti Slip Solutions
Contact info
88 Gibson Street, 5007, Bowden, Australia
- 1300 400 434
- sales@floorsafe.com.au
- floorsafe.com.au
4.7
Excellent
238 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received the wrong product - completely different to what I had ordered.
I ordered tactile ground indicating tiles, and I paid extra to have them sent to me by expedited post. After several days, I received a delivery of a totally different product. From the enclosed cart note , it was clear I was sent someone else’s order - which obviously had a different order number than my order - and for a completely different product which I did not order and I had no use for. So I had to go to the extra trouble and the extra expense for me of repackaging and then sending that product back to the company via the nearest post office, which is actually quite a distance from my home. I am still waiting for my product to arrive.
April 11, 2026
Reply from Floorsafe Australia
Hi Trish,
Thank you so much for your kind words! We're really glad to hear you found our service helpful and that your order arrived quickly. Providing great service and fast delivery is exactly what we aim for, so it’s wonderful to know we met your expectations.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Thanks again for your support!
Kind regards,
Dave & The Floorsafe Team
Delivery was very quick and product as…
Delivery was very quick and product as described
March 4, 2026
Unprompted review
Reply from Floorsafe Australia
Thank you for your great feedback! We're so pleased to hear that your delivery arrived quickly and that the product met your expectations.
We really appreciate you taking the time to share your experience, and we look forward to assisting you again in the future.
Kind regards,
The Floorsafe Team
Reply from Floorsafe Australia
Thank you for your helpful feedback.
We are pleased to hear that you found our team knowledgeable across our product range. Providing clear guidance and ensuring our customers feel confident in their choices is something we take great pride in.
We will be sure to pass on your kind words to Dave & he will be delighted to hear that his helpful and knowledgeable approach made a positive impact :)
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Floorsafe Team
Reply from Floorsafe Australia
Thanks for your feedback.
If you have any questions, please don’t hesitate to reach out we’re always here to help.
We appreciate your support and look forward to assisting you again.
Kind regards,
The Floorsafe Australia Team
After trying many that are supposed to…
After trying many that are supposed to be safe, absolutely the best for a disabled/Elderly bathroom and toilet.
January 28, 2026
Reply from Floorsafe Australia
Thank you for your kind feedback.
We’re delighted to hear that our product has proven to be the best solution for creating a safer bathroom and toilet environment. Supporting safety and independence for individuals is at the heart of what we do.
Your experience means a great deal to us, and we truly appreciate you taking the time to share it.
Kind regards,
The Floorsafe Team
The Very prompt delivery of the product…
The Very prompt delivery of the product and the ease of installation of this product
January 18, 2026
Reply from Floorsafe Australia
Thank you for your positive feedback.
We’re pleased to hear that you were happy with the prompt delivery and found the installation process straightforward. We aim to make the entire experience, from ordering to installation as smooth and efficient as possible.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Floorsafe Team
Quick easy ordering and quick delivery
December 14, 2025
Reply from Floorsafe Australia
Thank you for your feedback.
We’re glad to hear you found the ordering process quick and easy, and that your delivery arrived promptly. Providing a smooth and efficient experience is something we always strive for.
We appreciate your support and look forward to assisting you again.
Kind regards,
The Floorsafe Team
friendly staff
December 8, 2025
Reply from Floorsafe Australia
Thanks for the kind words,
We like to think we’re not a bad bunch either!
Appreciate the support & we’ll keep doing our best.
Cheers,
The Floorsafe Team
Fast and efficient service snd…
Fast and efficient service snd delivered exactly what was ordered
November 30, 2025
Reply from Floorsafe Australia
Thank you for your feedback.
We’re pleased to hear everything arrived as expected and that you found our service fast and efficient. Delivering exactly what our customers need, on time, is always our priority.
We appreciate your support and look forward to assisting you again.
Kind regards,
The Floorsafe Team
Never a drama with these guys.
October 13, 2025
QUICK EASY SERVICE
September 4, 2025
the ease of ordering and the speed of…
the ease of ordering and the speed of delivery
September 30, 2025
They were really helpful with advice on…
They were really helpful with advice on the products and installation. Product was shipped promptly and proved to be excellent quality and looks great in position.
September 22, 2025
Excellent service and fast delivery
September 17, 2025
The product description was misleading
The product description was misleading. I purchased the "Watch Your Step" anti-slip mat. What arrived was a sticker. A sticker is not a mat. It should have been described as a "Watch Your Step" adhesive label.
September 5, 2025
Reply from Floorsafe Australia
Good Afternoon, and thank you for your feedback! We've reviewed the product description and agree that it is not very clear and lacks information. We apologise for the confusion, and we will be updating the product description to ensure that it is clearer. Thank you again. If there is anything further we can do, please don't hesitate to reach out to us.
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